Axis Communications P3384VE user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS P3384–VE Fixed Dome

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

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Contents Axis P3384-VE Fixed Dome Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis P3384-VE Fixed Dome Table of ContentsConnectors Performance Considerations Advanced Reset to Factory Default SettingsHardware Overview Connectors and Buttons Color Indication LED IndicatorsSet the Root Password Access the ProductAccess from a Browser Access from the InternetClick Use Https Set Power Line FrequencyLive View Controls on the Live ViewTo show the manual trigger buttons in the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerAMC Audio Controls PTZ ControlsAxis P3384-VE Fixed Dome Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductImage Click Save to apply the new settingsVideo and Audio Video StreamMjpeg Stream ProfilesWhite Balance Camera SettingsLightfinder Mode Image AppearanceSet Shutter to Exposure SettingsIris adjustment Shutter & GainGo to Video & Audio View Area Select an Aspect ratio and a Video stream resolutionView Area OverlayGo to Video & Audio Overlay Image Privacy MaskOverlay Image Audio Modes Audio SettingsWhen satisfied, click Enable iris to enable the iris Focus & ZoomAudio Input Audio Output Audio ClipsBrowser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsFor more information about I/O ports, see I/O Ports on Go to Setup Live View ConfigUser Defined Links Output ButtonsAdvanced Preset PositionsPTZ Pan Tilt Zoom Guard TourControl Queue Operator Same as administrator but with lower priorityGo to Detectors Camera Tampering DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Audio Detection Audio DetectionApplication Licenses Install ApplicationGo to Setup Applications ApplicationsAxis P3384-VE Fixed Dome For more information, see the online help Set Up Action RulesEvents Go to Events Action Rules and click AddHardware TriggersDetectors Actions Recipient Use with action Add RecipientsRecipient Types Go to Events Recipients and click AddGo to Events Schedules and click Add Set Up RecurrencesSet Up Email Recipients Create SchedulesAxis P3384-VE Fixed Dome Go to Recordings List RecordingsFind Recordings Play RecordingRecording List Export Video ClipGo to Recordings Continuous Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersCA Certificate IeeeCertificates Certificates Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & TimeNetwork Basic TCP/IP SettingsAxis Video Hosting System Avhs Axis Internet Dynamic DNS ServiceLinux/Unix syntax Linux/Unix exampleHost Name Configuration Advanced TCP/IP SettingsDNS Configuration NTP ConfigurationNAT traversal port mapping for IPv4 HttpsSocks QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264To add a network share Network ShareMount and Unmount SD Card Format SD CardPort Status MaintenancePorts & Devices PortsLogs & Reports SupportSupport Overview System OverviewFile Upload Reset to Factory Default SettingsPlain Config Check the Firmware TroubleshootingUpgrade the Firmware Firmware To upgrade the product’s firmwareProduct cannot be accessed from a browser Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressBasic Product is accessible locally but not externallyProblems with streaming H.264 Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsVideo cannot be recorded Technical Specifications Supported Function/group Specifications Network SecurityInstallation MaintenanceDimensions Function/group Specifications General CasingPower ConnectorsFunction Pin Specifications ConnectorsAudio Output Performance ConsiderationsAudio Input M3.11