Axis Communications M3014 user manual Troubleshooting, Checking the ﬁrmware, Upgrading the ﬁrmware

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AXIS M3014 Network Camera

Troubleshooting

Troubleshooting

Checking the ﬁrmware

Firmware is software that determines the functionality of network devices. One of your ﬁrst actions when troubleshooting a problem should be to check the current ﬁrmware version. The latest version may contain a correction that ﬁxes your particular problem. The current ﬁrmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the ﬁrmware

When you upgrade the product with the latest ﬁrmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the ﬁrmware.

To upgrade, follow these instructions:

1.Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁrmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the products web pages.

3.Under Upgrade Server, click Browse and locate the ﬁle on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmware is upgraded (providing the features are available in the new ﬁrmware) although this is not guaranteed by Axis Communications AB.

Emergency recovery procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

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Contents Axis M3014 Network Camera Liability About this documentIntellectual Property Rights Equipment ModiﬁcationsAxis M3014 Network Camera Table of ContentsHardware overview Hardware overviewLED indicators ConnectorsMaintenance Color IndicationAccess from a browser Accessing the productAccessing the product Set the root password Access from the InternetNetwork TCP/IP Advanced Click Create self-signed certiﬁcateControls on the Live View Set Power Line FrequencyLive View PTZ Controls Axis Media Control viewer toolbarMedia streams How to stream H.264Media streams Axis Media Control AMCAlternative methods of accessing the video stream Axis M3014 Network Camera Basic Setup Setting up the productSetting up the product Video VideoVideo Stream Pixel Counter264 Stream ProﬁlesImage Exposure Settings Camera SettingsView Area Image AppearanceOverlay image OverlayPrivacy Mask Live View Conﬁg Default viewer for browsersLive View Conﬁg Browser Viewer Description Viewer SettingsUser Deﬁned Links PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Guard TourControls AdvancedDetectors DetectorsCamera Tampering Motion DetectionMotion detection parameters Set up motion detectionRecommended values Default valuesLow level 0% Applications ApplicationsEvents EventsGo to Events Action Rules and click Add Setting Up an Action RuleConvert Event Types to Action Rules Recurrences RecipientsSchedules Axis M3014 Network Camera Recordings RecordingsRecording List Continuous recordingAxis M3014 Network Camera System Options System OptionsSecurity UsersIeee Date & TimeNetwork Basic TCP/IP SettingsAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 HttpSmtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourSupport MaintenanceSupport Overview System OverviewScripting Reset to factory default settingsFile Upload Plain ConﬁgTroubleshooting TroubleshootingEmergency recovery procedure Checking the ﬁrmwareProduct cannot be accessed from a browser Symptoms, possible causes and remedial actionsProblems setting the IP address Status and Network indicator LEDs are ﬂashing red rapidly Product is accessible locally but not externallyProblems with the H.264 format Video Camera Settings Video and image problems, generalProblems uploading ﬁles No images displayed on webChanges in luminance Motion Detection triggers unexpectedlyTechnical Speciﬁcations Technical SpeciﬁcationsMemory Power Maintenance Installation aidsConnectors DimensionsPerformance considerations M1.7

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