Axis Communications M3014 No images displayed on web, Video and image problems, general

Page 44

AXIS M3014 Network Camera

Troubleshooting

Status indicator LED is ﬂashing red and the product is inaccessible

A ﬁrmware upgrade has	See Emergency recovery procedure, on page 41.
been interrupted or the
ﬁrmware has otherwise been
damaged

No images displayed on web page

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

Installation of additional	Conﬁgure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
ActiveX component	to Setup > Live View Conﬁg and select Java applet under Default viewer.
restricted or prohibited
Video and image problems, general

Image too dark or too light	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering
	the frame rate or the upload period.
Slow image update	Conﬁguring pre-buffers, motion detection, high-resolution images or high frame rates will affect
	the performance of the Axis product.
Poor performance	Poor performance may be caused by heavy network trafﬁc, multiple users accessing the product,
	low performance clients, use of features such as motion detection, event handling or uploaded
	applications.
Poor quality snapshot images

Screen incorrectly	Conﬁgure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
conﬁgured on your computer	colors will produce dithering artifacts in the image.

Overlay image is not displayed

Incorrect size or location of overlay image

The overlay image may have been positioned incorrectly or may be too large. See Overlay Image Settings in the online help for more information.

Privacy mask is not displayed

Incorrect size or location of	The privacy mask may have been positioned incorrectly or may be too large.
privacy mask
Browser freezes

Firefox can sometimes	Lower the image resolution
freeze on a slow computer
Problems uploading ﬁles

Limited space	There is only limited space available for the upload of your own ﬁles. Delete existing ﬁles to free
	up space.

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Contents Axis M3014 Network Camera About this document LiabilityIntellectual Property Rights Equipment ModiﬁcationsTable of Contents Axis M3014 Network CameraHardware overview Hardware overviewConnectors LED indicatorsMaintenance Color IndicationAccess from a browser Accessing the productAccessing the product Access from the Internet Set the root passwordNetwork TCP/IP Advanced Click Create self-signed certiﬁcateControls on the Live View Set Power Line FrequencyLive View Axis Media Control viewer toolbar PTZ ControlsHow to stream H.264 Media streamsMedia streams Axis Media Control AMCAlternative methods of accessing the video stream Axis M3014 Network Camera Basic Setup Setting up the productSetting up the product Video VideoVideo Stream Pixel Counter264 Stream ProﬁlesImage Camera Settings Exposure SettingsView Area Image AppearanceOverlay image OverlayPrivacy Mask Live View Conﬁg Default viewer for browsersLive View Conﬁg Browser Viewer Description Viewer SettingsUser Deﬁned Links Preset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom Guard TourAdvanced ControlsDetectors DetectorsCamera Tampering Motion DetectionSet up motion detection Motion detection parametersRecommended values Default valuesLow level 0% Applications ApplicationsEvents EventsGo to Events Action Rules and click Add Setting Up an Action RuleConvert Event Types to Action Rules Recurrences RecipientsSchedules Axis M3014 Network Camera Recordings RecordingsRecording List Continuous recordingAxis M3014 Network Camera System Options System OptionsSecurity UsersDate & Time IeeeBasic TCP/IP Settings NetworkAdvanced TCP/IP Settings Http NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourMaintenance SupportSupport Overview System OverviewReset to factory default settings ScriptingFile Upload Plain ConﬁgTroubleshooting TroubleshootingEmergency recovery procedure Checking the ﬁrmwareProduct cannot be accessed from a browser Symptoms, possible causes and remedial actionsProblems setting the IP address Status and Network indicator LEDs are ﬂashing red rapidly Product is accessible locally but not externallyProblems with the H.264 format Video and image problems, general Video Camera SettingsProblems uploading ﬁles No images displayed on webMotion Detection triggers unexpectedly Changes in luminanceTechnical Speciﬁcations Technical SpeciﬁcationsMaintenance Installation aids Memory PowerConnectors DimensionsPerformance considerations M1.7

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