Axis Communications M3014 Maintenance, Support Overview, System Overview, Logs & Reports

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AXIS M3014 Network Camera

System Options

Maintenance

The Axis product provides several maintenance functions. These are available under System Options > Maintenance.

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

the boot protocol (DHCP or static)

the static IP address

the default router

the subnet mask

the system time

the IEEE 802.1X settings

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to factory default settings, on page 40.

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

For information about firmware upgrade, see Upgrading the firmware, on page 41.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting, on page 41.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View that also shows the settings specified under Video Stream>Image>Image Appearance. The server report .zip file should always be included when contacting support.

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Contents Axis M3014 Network Camera Equipment Modifications About this documentLiability Intellectual Property RightsAxis M3014 Network Camera Table of ContentsHardware overview Hardware overviewColor Indication ConnectorsLED indicators MaintenanceAccessing the product Accessing the productAccess from a browser Click Create self-signed certificate Access from the InternetSet the root password Network TCP/IP AdvancedSet Power Line Frequency Live ViewControls on the Live View PTZ Controls Axis Media Control viewer toolbarAxis Media Control AMC How to stream H.264Media streams Media streamsAlternative methods of accessing the video stream Axis M3014 Network Camera Setting up the product Setting up the productBasic Setup Pixel Counter VideoVideo Video StreamStream Profiles Image264 Image Appearance Camera SettingsExposure Settings View AreaOverlay Privacy MaskOverlay image Default viewer for browsers Live View ConfigLive View Config Viewer Settings User Defined LinksBrowser Viewer Description Guard Tour Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomControls AdvancedMotion Detection DetectorsDetectors Camera TamperingMotion detection parameters Set up motion detectionDefault values Low level 0%Recommended values Applications ApplicationsEvents EventsSetting Up an Action Rule Convert Event Types to Action RulesGo to Events Action Rules and click Add Recipients SchedulesRecurrences Axis M3014 Network Camera Continuous recording RecordingsRecordings Recording ListAxis M3014 Network Camera Users System OptionsSystem Options SecurityIeee Date & TimeNetwork Basic TCP/IP SettingsAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 HttpSmtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264System Overview MaintenanceSupport Support OverviewPlain Config Reset to factory default settingsScripting File UploadChecking the firmware TroubleshootingTroubleshooting Emergency recovery procedureSymptoms, possible causes and remedial actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatStatus and Network indicator LEDs are flashing red rapidly No images displayed on web Video and image problems, generalVideo Camera Settings Problems uploading filesChanges in luminance Motion Detection triggers unexpectedlyTechnical Specifications Technical SpecificationsDimensions Maintenance Installation aidsMemory Power ConnectorsPerformance considerations M1.7
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