Axis Communications M3014 user manual Symptoms, possible causes and remedial actions

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AXIS M3014 Network Camera

Troubleshooting

arp -s <IP address> <serial number> temp ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt:

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, possible causes and remedial actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for

 

detailed instructions.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

The IP address has been

If the product and the client are on the same network, run AXIS IP Utility to locate the product.

changed by DHCP

Identify the product using its model or serial number.

 

Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP

 

address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages

 

and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product

 

now has a fixed IP address that will not change.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time, on page 33.

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Contents Axis M3014 Network Camera Intellectual Property Rights About this documentLiability Equipment ModificationsTable of Contents Axis M3014 Network CameraHardware overview Hardware overviewMaintenance ConnectorsLED indicators Color IndicationAccessing the product Accessing the productAccess from a browser Network TCP/IP Advanced Access from the InternetSet the root password Click Create self-signed certificateSet Power Line Frequency Live ViewControls on the Live View Axis Media Control viewer toolbar PTZ ControlsMedia streams How to stream H.264Media streams Axis Media Control AMCAlternative methods of accessing the video stream Axis M3014 Network Camera Setting up the product Setting up the productBasic Setup Video Stream VideoVideo Pixel CounterStream Profiles Image264 View Area Camera SettingsExposure Settings Image AppearanceOverlay Privacy MaskOverlay image Default viewer for browsers Live View ConfigLive View Config Viewer Settings User Defined LinksBrowser Viewer Description PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Guard TourAdvanced ControlsCamera Tampering DetectorsDetectors Motion DetectionSet up motion detection Motion detection parametersDefault values Low level 0%Recommended values Applications ApplicationsEvents EventsSetting Up an Action Rule Convert Event Types to Action RulesGo to Events Action Rules and click Add Recipients SchedulesRecurrences Axis M3014 Network Camera Recording List RecordingsRecordings Continuous recordingAxis M3014 Network Camera Security System OptionsSystem Options UsersDate & Time IeeeBasic TCP/IP Settings NetworkAdvanced TCP/IP Settings Http NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourSupport Overview MaintenanceSupport System OverviewFile Upload Reset to factory default settingsScripting Plain ConfigEmergency recovery procedure TroubleshootingTroubleshooting Checking the firmwareSymptoms, possible causes and remedial actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatStatus and Network indicator LEDs are flashing red rapidly Problems uploading files Video and image problems, generalVideo Camera Settings No images displayed on webMotion Detection triggers unexpectedly Changes in luminanceTechnical Specifications Technical SpecificationsConnectors Maintenance Installation aidsMemory Power DimensionsPerformance considerations M1.7
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