Axis Communications AXIS Q6000-E user manual Support, Learn More

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Safety

This product complies with IEC/EN/UL 60950-1 and IEC/EN/UL 60950-22, Safety of Information Technology Equipment. The product shall be grounded either through a shielded network cable (STP) or other appropriate method.

Battery

The Axis product uses a 3.0 V BR/CR2032 lithium battery as the power supply for its internal real-time clock (RTC). Under normal conditions this battery will last for a minimum of five years.

Low battery power affects the operation of the RTC, causing it to reset at every power-up. When the battery needs replacing, a log message will appear in the product’s server report. For more information about the server report, see the product´s setup pages or contact Axis support.

The battery should not be replaced unless required, but if the battery does need replacing, contact Axis support at www.axis.com/techsup for assistance.

WARNING

Risk of explosion if the battery is incorrectly replaced.

Replace only with an identical battery or a battery which is recommended by Axis.

Dispose of used batteries according to local regulations or the battery manufacturer's instructions.

Disposal and Recycling

When this product has reached the end of its useful life, dispose of it according to local laws and regulations. For information about your nearest designated collection point, contact your local authority responsible for waste disposal. In accordance with local legislation, penalties may be applicable for incorrect disposal of this waste.

Europe

This symbol means that the product shall not be disposed of together with household or commercial waste. Directive 2012/19/EU on waste electrical and electronic equipment (WEEE) is applicable in the European Union member states. To prevent potential harm to human health and the environment, the product must be disposed of in an approved and environmentally safe recycling process. For information about your nearest designated collection point, contact your local authority responsible for waste disposal. Businesses should contact the product supplier for information about how to dispose of this product correctly.

This product complies with the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS).

China

This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic Information Products (ACPEIP).

Contact Information

Axis Communications AB

Emdalavägen 14

223 69 Lund

Sweden

Tel: +46 46 272 18 00

Fax: +46 46 13 61 30

www.axis.com

Support

Should you require any technical assistance, please contact your Axis reseller. If your questions cannot be answered immediately, your reseller will forward your queries through the appropriate channels to ensure a rapid response. If you are connected to the Internet, you can:

download user documentation and software updates

find answers to resolved problems in the FAQ database. Search by product, category, or phrase

report problems to Axis support staff by logging in to your private support area

chat with Axis support staff (selected countries only)

visit Axis Support at www.axis.com/techsup/

Learn More!

Visit Axis learning center www.axis.com/academy/ for useful trainings, webinars, tutorials and guides.

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Contents Axis Q6000-E PTZ Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis Q6000-E PTZ Network Camera Table of ContentsPerformance Considerations Hardware Overview Connectors and ButtonsNetwork Connector For technical specifications, seeRestart Button LED IndicatorsSD Card Slot Control ButtonMidspan LED Indicators Green Steady when AC power input connectedColor Indication Set the Root Password Access the ProductAccess from a Browser Access from the InternetClick Use Https ConfigurationAdjust the Camera Heads Connect to the PTZ Network CameraCalibrate the PTZ Network Camera Live View Manual Trigger Go to Setup EventsControls on the Live View Axis Media Control viewer toolbarJoystick PTZ ControlsHow to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis Q6000-E PTZ Network Camera Basic Setup Set Up the ProductPixel Counter Click Save to apply the new settingsVideo Video Stream264 Stream ProfilesWhite Balance Camera SettingsExposure Settings Image AppearanceOverlay Overlay ImageGo to Video Video Stream and select the Image tab Use Overlay Text in an Action Rule Go to Video Overlay ImageGo to Events Action Rules Privacy Mask Browser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsUser Defined Links Control Queue PTZ Pan Tilt ZoomShock Detection DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsAxis Q6000-E PTZ Network Camera Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis Q6000-E PTZ Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents TriggersActions Recipient Use with action Add RecipientsRecipient Types Go to Events Recipients and click AddGo to Events Schedules and click Add Set Up RecurrencesSet Up Email Recipients Create SchedulesGo to Recordings List RecordingsFind Recordings Play RecordingRecording List Export Video ClipGo to Recordings Continuous Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Date & Time To install a self-signed certificateGo to Setup System Options Security Certificates Click Install certificate and upload the certificateCalibrate the PTZ Network Camera Network Basic TCP/IP SettingsARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Mount and Unmount SD Card StorageSD Card Following SD card file systems are supportedTo add a network share MaintenanceUnder General Settings, select Autoformat to Network ShareLogs & Reports SupportSupport Overview System OverviewScripting Reset to Factory Default SettingsPlain Config AdvancedProblems setting the IP address TroubleshootingUpgrade the Firmware Symptoms, Possible Causes and Remedial ActionsBasic Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Key frames Video and image problems, generalVideo Camera Settings Storage and disk management problemsReformat the SD card and then click Mount Condensation in domeBlurred image Technical Specifications Power Function/group Specifications Event actionsInstallation aid Maintenance General CasingPerformance Considerations ConnectorsM1.26