Axis Communications AXIS Q6000-E user manual Support Overview, System Overview, Logs & Reports

Page 53

AXIS Q6000-E PTZ Network Camera

System Options

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Note

A restart clears all entries in the Server Report.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

•the boot protocol (DHCP or static)

•the static IP address

•the default router

•the subnet mask

•the system time

•the IEEE 802.1X settings

•uploaded applications are kept but must be restarted

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 54.

For information about firmware upgrade, see Upgrade the Firmware on page 55.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 55.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

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Contents Axis Q6000-E PTZ Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis Q6000-E PTZ Network Camera Table of ContentsPerformance Considerations Network Connector Connectors and ButtonsFor technical specifications, see Hardware OverviewSD Card Slot LED IndicatorsControl Button Restart ButtonColor Indication Midspan LED IndicatorsGreen Steady when AC power input connected Access from a Browser Access the ProductAccess from the Internet Set the Root PasswordAdjust the Camera Heads ConfigurationConnect to the PTZ Network Camera Click Use HttpsCalibrate the PTZ Network Camera Live View Controls on the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerJoystick PTZ ControlsAxis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis Q6000-E PTZ Network Camera Basic Setup Set Up the ProductVideo Click Save to apply the new settingsVideo Stream Pixel Counter264 Stream ProfilesExposure Settings Camera SettingsImage Appearance White BalanceGo to Video Video Stream and select the Image tab OverlayOverlay Image Go to Events Action Rules Use Overlay Text in an Action RuleGo to Video Overlay Image Privacy Mask Default Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionUser Defined Links Control Queue PTZ Pan Tilt ZoomCamera Tampering DetectorsMotion Detection Shock DetectionMotion Detection Parameters Set Up Motion Detection WindowsAxis Q6000-E PTZ Network Camera Go to Setup Applications Install ApplicationApplications Application LicensesAxis Q6000-E PTZ Network Camera Events Set Up Action RulesTriggers Go to Events Action Rules and click AddActions Recipient Types Add RecipientsGo to Events Recipients and click Add Recipient Use with actionSet Up Email Recipients Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddFind Recordings RecordingsPlay Recording Go to Recordings ListRecording List Export Video ClipGo to Recordings Continuous Continuous RecordingLanguages Security System OptionsUsers IP Address FilterGo to System Options Security Ieee IeeeCertificates Go to Setup System Options Security Certificates To install a self-signed certificateClick Install certificate and upload the certificate Date & TimeCalibrate the PTZ Network Camera Network Basic TCP/IP SettingsIPv6 Address Configuration IPv4 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourSD Card StorageFollowing SD card file systems are supported Mount and Unmount SD CardUnder General Settings, select Autoformat to MaintenanceNetwork Share To add a network shareSupport Overview SupportSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsAdvanced ScriptingUpgrade the Firmware TroubleshootingSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct is accessible locally but not externally Product cannot be accessed from a browserProblems with streaming H.264 BasicVideo Camera Settings Video and image problems, generalStorage and disk management problems Key framesBlurred image Reformat the SD card and then click MountCondensation in dome Technical Specifications Installation aid Function/group Specifications Event actionsMaintenance General Casing PowerPerformance Considerations ConnectorsM1.26
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