Axis Communications AXIS Q6000-E Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS Q6000-E PTZ Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 46.

The product is located on a different subnet

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

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Contents Axis Q6000-E PTZ Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis Q6000-E PTZ Network Camera Table of ContentsPerformance Considerations Hardware Overview Connectors and ButtonsNetwork Connector For technical specifications, seeRestart Button LED IndicatorsSD Card Slot Control ButtonGreen Steady when AC power input connected Midspan LED IndicatorsColor Indication Set the Root Password Access the ProductAccess from a Browser Access from the InternetClick Use Https ConfigurationAdjust the Camera Heads Connect to the PTZ Network CameraCalibrate the PTZ Network Camera Live View Manual Trigger Go to Setup EventsControls on the Live View Axis Media Control viewer toolbarJoystick PTZ ControlsMedia Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis Q6000-E PTZ Network Camera Basic Setup Set Up the ProductPixel Counter Click Save to apply the new settingsVideo Video Stream264 Stream ProfilesWhite Balance Camera SettingsExposure Settings Image AppearanceOverlay Image OverlayGo to Video Video Stream and select the Image tab Go to Video Overlay Image Use Overlay Text in an Action RuleGo to Events Action Rules Privacy Mask Browser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsUser Defined Links Control Queue PTZ Pan Tilt ZoomShock Detection DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsAxis Q6000-E PTZ Network Camera Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis Q6000-E PTZ Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents TriggersActions Recipient Use with action Add RecipientsRecipient Types Go to Events Recipients and click AddGo to Events Schedules and click Add Set Up RecurrencesSet Up Email Recipients Create SchedulesGo to Recordings List RecordingsFind Recordings Play RecordingRecording List Export Video ClipGo to Recordings Continuous Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersCertificates IeeeGo to System Options Security Ieee Date & Time To install a self-signed certificateGo to Setup System Options Security Certificates Click Install certificate and upload the certificateCalibrate the PTZ Network Camera Network Basic TCP/IP SettingsARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Mount and Unmount SD Card StorageSD Card Following SD card file systems are supportedTo add a network share MaintenanceUnder General Settings, select Autoformat to Network ShareLogs & Reports SupportSupport Overview System OverviewScripting Reset to Factory Default SettingsPlain Config AdvancedProblems setting the IP address TroubleshootingUpgrade the Firmware Symptoms, Possible Causes and Remedial ActionsBasic Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Key frames Video and image problems, generalVideo Camera Settings Storage and disk management problemsCondensation in dome Reformat the SD card and then click MountBlurred image Technical Specifications Power Function/group Specifications Event actionsInstallation aid Maintenance General CasingPerformance Considerations ConnectorsM1.26