Axis Communications AXIS Q6000-E user manual Key frames, Video and image problems, general

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AXIS Q6000-E PTZ Network Camera

Troubleshooting

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 15.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 61.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under
	System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
	re-mount the storage device.

For information on how to set up a storage disruption alarm, see Events on page 33.

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Contents Axis Q6000-E PTZ Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis Q6000-E PTZ Network Camera Table of ContentsPerformance Considerations Network Connector Connectors and ButtonsFor technical specifications, see Hardware OverviewSD Card Slot LED IndicatorsControl Button Restart ButtonMidspan LED Indicators Green Steady when AC power input connectedColor Indication Access from a Browser Access the ProductAccess from the Internet Set the Root PasswordAdjust the Camera Heads ConfigurationConnect to the PTZ Network Camera Click Use HttpsCalibrate the PTZ Network Camera Live View Controls on the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerJoystick PTZ ControlsHow to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis Q6000-E PTZ Network Camera Basic Setup Set Up the ProductVideo Click Save to apply the new settingsVideo Stream Pixel Counter264 Stream ProfilesExposure Settings Camera SettingsImage Appearance White BalanceOverlay Overlay ImageGo to Video Video Stream and select the Image tab Use Overlay Text in an Action Rule Go to Video Overlay ImageGo to Events Action Rules Privacy Mask Default Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionUser Defined Links Control Queue PTZ Pan Tilt ZoomCamera Tampering DetectorsMotion Detection Shock DetectionMotion Detection Parameters Set Up Motion Detection WindowsAxis Q6000-E PTZ Network Camera Go to Setup Applications Install ApplicationApplications Application LicensesAxis Q6000-E PTZ Network Camera Events Set Up Action RulesTriggers Go to Events Action Rules and click AddActions Recipient Types Add RecipientsGo to Events Recipients and click Add Recipient Use with actionSet Up Email Recipients Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddFind Recordings RecordingsPlay Recording Go to Recordings ListRecording List Export Video ClipGo to Recordings Continuous Continuous RecordingLanguages Security System OptionsUsers IP Address FilterIeee CertificatesGo to System Options Security Ieee Go to Setup System Options Security Certificates To install a self-signed certificateClick Install certificate and upload the certificate Date & TimeCalibrate the PTZ Network Camera Network Basic TCP/IP SettingsIPv6 Address Configuration IPv4 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourSD Card StorageFollowing SD card file systems are supported Mount and Unmount SD CardUnder General Settings, select Autoformat to MaintenanceNetwork Share To add a network shareSupport Overview SupportSystem Overview Logs & Reports Plain Config Reset to Factory Default Settings Advanced ScriptingUpgrade the Firmware TroubleshootingSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct is accessible locally but not externally Product cannot be accessed from a browserProblems with streaming H.264 BasicVideo Camera Settings Video and image problems, generalStorage and disk management problems Key framesReformat the SD card and then click Mount Condensation in domeBlurred image Technical Specifications Installation aid Function/group Specifications Event actionsMaintenance General Casing PowerPerformance Considerations ConnectorsM1.26