| THE PROBLEM SOLVER |
| (continued) |
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PROBLEM | POSSIBLE CAUSE |
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Glass Cooktop Models |
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(continued) |
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FOODS COOK SLOWLY | ● Improper cookware being used. Pan bottoms should be flat, fairly heavy weight |
| and the same diameter as the surface unit selected. |
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TINY SCRATCHES | . Incorrect cleaning methods have been used, cookware with rough bottoms |
(may appear as cracks) OR | has been used, or coarse particles (salt or sand) were between the cookware |
ABRASIONS ON GLASS | and the surface of the cooktop. Use recommended cleaning procedures, be sure |
COOKTOP SURFACE | cookware bottoms and cookware are clean before use, and use cookware with |
| smooth bottoms. Tiny scratches are not removable but will become less visible |
| in time as a result of cleaning. |
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METAL MARKINGS | ● Do not slide aluminum cookware across the surface. IJse the recommended |
(may appear as scratches) | cleaning procedure to remove marks. |
| ● Incorrect cleaning materials have been used or encrusted boilovers or grease |
| spatters remain on the surface. Use a razor scraper and the recommended |
| cleaning procedure. |
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DARK STREAKS | . Use a razor scraper and recommended cleaning procedure. |
OR SPECKS |
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AREAS OF | ● Marks from aluminum and copper pans as well as mineral deposits from |
DISCOLORATION | water or food can be removed with Cook Top Cleaning Creme. |
ON COOKTOP |
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HOT SUGAR MIXTURES/ | ● See the Glass Ceramic Cooktop Cleaning section. |
PLASTIC MELTED TO |
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THE SURFACE |
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FREQUENT CYCLING | c Incorrect cookware used. Use only flat cookware to minimize cycling. |
OFF AND ON OF |
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SURFACE UNITS |
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If you need more help.. call, toll free:
GE Answer Center”
800.626.2000
consumer information service
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