Axis Communications AXIS P1343 No audio, Poor audio quality, Options Date & Time, Settings

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AXIS P1343 Network Camera

Troubleshooting

No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.

No audio or very poor audio quality

Check that Enable audio support is selected under Setup > System Options > Security > Audio Support.

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.

Poor audio quality

CPU overloaded	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

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Contents Axis P1343 Network Camera Liability About this documentIntellectual Property Rights Equipment ModiﬁcationsAxis P1343 Network Camera Table of ContentsPerformance considerations Symptoms, possible causes and remedial actionsHardware overview Hardware overviewFor technical speciﬁcations, see ConnectorsColor Indication LED indicatorsFunction Pin Speciﬁcations Replacing the lens Status LED when using Focus AssistantMaintenance Accessing the product Accessing the productAccess from a browser Start a browser Internet Explorer, Firefox, SafariSet the root password Access from the InternetNetwork TCP/IP Advanced Click Create self-signed certiﬁcateControls on the Live View Live ViewAMC Audio controls Axis Media Control viewer toolbarPTZ Controls Axis P1343 Network Camera Media streams How to stream H.264Media streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative methods of accessing the video streamJava applet supports simplex audio with G.711 encoding Accessing audio streamsBasic Setup Setting up the productSetting up the product Video and Audio Video and AudioVideo Stream Pixel Counter264 Stream ProﬁlesImage Exposure Settings Camera SettingsImage Appearance White balanceOverlay View AreaPrivacy Mask Audio SettingsFocus Audio ChannelsG711 G726 Audio InputAudio Output Audio ClipsLive View Conﬁg Default viewer for browsersLive View Conﬁg User Deﬁned Links Viewer SettingsOutput Buttons Browser Viewer DescriptionPTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Guard TourControls AdvancedDetectors DetectorsCamera Tampering Motion DetectionMotion detection parameters Set up motion detectionAudio detection Default valuesRecommended values 15% 60-90% 75-95%Applications ApplicationsEvents Setting Up an Action RuleEvents Convert Event Types to Action RulesRecurrences RecipientsSchedules Axis P1343 Network Camera Recordings RecordingsRecording List Continuous recordingAxis P1343 Network Camera System Options System OptionsSecurity UsersAudio Support Date & TimeIeee Network Basic TCP/IP SettingsIPv4 Address Conﬁguration IPv6 Address ConﬁgurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourPorts & Devices MaintenanceNetwork Share PortsSupport Overview SupportSystem Overview Logs & ReportsScripting Reset to factory default settingsFile Upload Plain ConﬁgAxis P1343 Network Camera Troubleshooting TroubleshootingEmergency recovery procedure Checking the ﬁrmware Product cannot be accessed from a browser Symptoms, possible causes and remedial actions Problems setting the IP address Status and Network indicator LEDs are ﬂashing red rapidly Product is accessible locally but not externallyProblems with the H.264 format Setup Video & Audio Camera Settings Video and image problems, generalProblems uploading ﬁles No images displayed on webStorage and disk management problems SettingsNo audio Poor audio qualityTechnical Speciﬁcations Technical SpeciﬁcationsFunction/group Speciﬁcations Built-in Maintenance Installation aidsMicrophone Speciﬁcation Network SecurityPerformance considerations Axis P1343 Network Camera M1.6