Axis Communications AXIS P1343 user manual Support Overview, System Overview, Logs & Reports

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AXIS P1343 Network Camera

System Options

•the default router

•the subnet mask

•the system time

•the IEEE 802.1X settings

•the focus position

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to factory default settings, on page 47.

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

For information about firmware upgrade, see Upgrading the firmware, on page 49.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting, on page 49.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View that also shows the settings specified under Video Stream>Image>Image Appearance. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration. The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info). If required, a different log level can be used when sending emails.

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Contents Axis P1343 Network Camera Intellectual Property Rights About this documentLiability Equipment ModificationsTable of Contents Axis P1343 Network CameraSymptoms, possible causes and remedial actions Performance considerationsHardware overview Hardware overviewConnectors For technical specifications, seeFunction Pin Specifications LED indicatorsColor Indication Maintenance Status LED when using Focus AssistantReplacing the lens Access from a browser Accessing the productAccessing the product Start a browser Internet Explorer, Firefox, SafariNetwork TCP/IP Advanced Access from the InternetSet the root password Click Create self-signed certificateLive View Controls on the Live ViewPTZ Controls Axis Media Control viewer toolbarAMC Audio controls Axis P1343 Network Camera Media streams How to stream H.264Media streams Axis Media Control AMCAlternative methods of accessing the video stream QuickTimeTM. The following paths can be usedAccessing audio streams Java applet supports simplex audio with G.711 encodingSetting up the product Setting up the productBasic Setup Video Stream Video and AudioVideo and Audio Pixel CounterImage Stream Profiles264 Image Appearance Camera SettingsExposure Settings White balanceView Area OverlayFocus Audio SettingsPrivacy Mask Audio ChannelsAudio Input G711 G726Audio Clips Audio OutputLive View Config Default viewer for browsersLive View Config Output Buttons Viewer SettingsUser Defined Links Browser Viewer DescriptionPTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Guard TourAdvanced ControlsCamera Tampering DetectorsDetectors Motion DetectionSet up motion detection Motion detection parametersRecommended values Default valuesAudio detection 15% 60-90% 75-95%Applications ApplicationsEvents Setting Up an Action RuleEvents Convert Event Types to Action RulesSchedules RecipientsRecurrences Axis P1343 Network Camera Recording List RecordingsRecordings Continuous recordingAxis P1343 Network Camera Security System OptionsSystem Options UsersIeee Date & TimeAudio Support IPv4 Address Configuration Basic TCP/IP SettingsNetwork IPv6 Address ConfigurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourNetwork Share MaintenancePorts & Devices PortsSystem Overview SupportSupport Overview Logs & ReportsFile Upload Reset to factory default settingsScripting Plain ConfigAxis P1343 Network Camera Emergency recovery procedure TroubleshootingTroubleshooting Checking the firmwareProblems setting the IP address Symptoms, possible causes and remedial actionsProduct cannot be accessed from a browser Problems with the H.264 format Product is accessible locally but not externallyStatus and Network indicator LEDs are flashing red rapidly Problems uploading files Video and image problems, generalSetup Video & Audio Camera Settings No images displayed on webNo audio SettingsStorage and disk management problems Poor audio qualityTechnical Specifications Technical SpecificationsMicrophone Maintenance Installation aidsFunction/group Specifications Built-in Specification Network SecurityPerformance considerations Axis P1343 Network Camera M1.6
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