Axis Communications AXIS P1343 user manual Symptoms, possible causes and remedial actions

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AXIS P1343 Network Camera

Troubleshooting

arp -s <IP address> <serial number> temp ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt:

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, possible causes and remedial actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for

 

detailed instructions.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

The IP address has been

If the product and the client are on the same network, run AXIS IP Utility to locate the product.

changed by DHCP

Identify the product using its model or serial number.

 

Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP

 

address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages

 

and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product

 

now has a fixed IP address that will not change.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time, on page 39.

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Contents Axis P1343 Network Camera Intellectual Property Rights About this documentLiability Equipment ModificationsTable of Contents Axis P1343 Network CameraSymptoms, possible causes and remedial actions Performance considerationsHardware overview Hardware overviewConnectors For technical specifications, seeColor Indication LED indicatorsFunction Pin Specifications Replacing the lens Status LED when using Focus AssistantMaintenance Access from a browser Accessing the productAccessing the product Start a browser Internet Explorer, Firefox, SafariNetwork TCP/IP Advanced Access from the InternetSet the root password Click Create self-signed certificateLive View Controls on the Live ViewAMC Audio controls Axis Media Control viewer toolbarPTZ Controls Axis P1343 Network Camera Media streams How to stream H.264Media streams Axis Media Control AMCAlternative methods of accessing the video stream QuickTimeTM. The following paths can be usedAccessing audio streams Java applet supports simplex audio with G.711 encodingBasic Setup Setting up the productSetting up the product Video Stream Video and AudioVideo and Audio Pixel Counter264 Stream ProfilesImage Image Appearance Camera SettingsExposure Settings White balanceView Area OverlayFocus Audio SettingsPrivacy Mask Audio ChannelsAudio Input G711 G726Audio Clips Audio OutputLive View Config Default viewer for browsersLive View Config Output Buttons Viewer SettingsUser Defined Links Browser Viewer DescriptionPTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Guard TourAdvanced ControlsCamera Tampering DetectorsDetectors Motion DetectionSet up motion detection Motion detection parametersRecommended values Default valuesAudio detection 15% 60-90% 75-95%Applications ApplicationsEvents Setting Up an Action RuleEvents Convert Event Types to Action RulesRecurrences RecipientsSchedules Axis P1343 Network Camera Recording List RecordingsRecordings Continuous recordingAxis P1343 Network Camera Security System OptionsSystem Options UsersAudio Support Date & TimeIeee IPv4 Address Configuration Basic TCP/IP SettingsNetwork IPv6 Address ConfigurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourNetwork Share MaintenancePorts & Devices PortsSystem Overview SupportSupport Overview Logs & Reports File Upload Reset to factory default settings Scripting Plain ConfigAxis P1343 Network Camera Emergency recovery procedure TroubleshootingTroubleshooting Checking the firmwareProduct cannot be accessed from a browser Symptoms, possible causes and remedial actionsProblems setting the IP address Status and Network indicator LEDs are flashing red rapidly Product is accessible locally but not externallyProblems with the H.264 format Problems uploading files Video and image problems, generalSetup Video & Audio Camera Settings No images displayed on webNo audio SettingsStorage and disk management problems Poor audio qualityTechnical Specifications Technical SpecificationsMicrophone Maintenance Installation aidsFunction/group Specifications Built-in Specification Network SecurityPerformance considerations Axis P1343 Network Camera M1.6
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