Axis Communications 2400 Appendix B Troubleshooting, Checking the Firmware, Support, Log File

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Troubleshooting

AXIS 2400/2401 Admin Manual

Appendix B - Troubleshooting

This appendix provides useful information to help you to resolve any difficulty you might have with your AXIS 2400/2401. Symptoms, possible causes and remedial actions are provided in a quick reference table.

Checking the Firmware

One of your first actions when attempting to solve a problem should be to check the firmware version currently installed. An updated version may contain a correction that fixes your particular problem. For more information, please see Updating the Firmware, on page 44.

Support

If you cannot solve your problem after reading the information in this appendix or after referring to the AXIS 2400/2401 FAQ, you can pass the problem to the AXIS support desk. To help us help you resolve your problems expediently, please be sure to provide the following information:

a brief description of the problem

the Server Report

the log file

if relevant, an example of a poor image.

Server Report

The server report contains important information about the server and its software, as well as a list of the current parameters.

The Log File

The AXIS 2400/2401 log file records events within the unit and can prove a useful diagnostic tool when attempting to resolve any problems that might occur.

Viewing the File

To display the latest log entries since the last Restart of the system:

1.Click the Video Server icon in the graphic interface.

2.Click the View Log File button. All Video Server commands executed since the last Restart of the system are displayed in a separate window.

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Contents Axis 2400/01 Video Server Axis 2400/2401 Admin Manual About This DocumentTable Of Contents Produktbeschreibung und Installationsanleitung Descripción del producto y Guía de instalación Product Description Product Description Axis 2400/2401 Admin ManualAxis 2400 Front Panel Axis 2400/2401 Admin Manual Product Description DIP SwitchAxis 2401 Front Panel Video InputHardware Inventory Hardware Inventory Axis 2400/2401 Admin ManualAxis 2400/2401 Rear Panel Installing on a Network Axis 2400/2401 Admin Manual Installing on a NetworkUnix only Type this in your command line Network connector RJ-45 connectorVerifying and Completing the Installation From Your Browser Installing on a Network Axis 2400/2401 Admin ManualInstalling via the Null Modem Cable Step a Connecting Your Computer Using the Null Modem CableYour computer. ❷Press the Power button On the front panel and check that Power Indicator lights upStep B Creating a Dial-Up Networking Connection Click Configure ❻Select the installed modemPass. Click Dial Configuring the Video Server Administration ToolsAccessing the Tools Configuring the Video Server Axis 2400/2401 Admin ManualAxis 2400/2401 Admin Manual Configuring the Video Server Admin Tools Overview Using the Wizards Designing your ApplicationWizard Type DescriptionDate and Time General Server SettingsSecurity Layout Settings View Parameter ListView Log File View Server ReportNetwork Settings Emergency ActionsDNS Parameters Description Miscellaneous DescriptionParameter Description Dynamic IP Address Notification SettingsOn-line help for more information Video Settings Image SettingsOffset Adjustments Header DescriptionInput Modulation Automatic Detect-and-StoreSerial Port Settings Preset PositionsCOM Settings Interface Mode COM1Purpose Modem Settings Pan Tilt SettingsChoosing the Pan Tilt Driver Reinstating the Factory Default Settings Accessing your Surveillance Images Using the Video ServerUsing the Video Server Axis 2400/2401 Admin Manual Typical Image Styles Axis 2400/2401 Admin Manual Using the Video ServerDisconnected Video Sources Positional Control of the Video Sources Click-in-imageZoom TiltFeatures and Functions Axis 2400/2401 Admin Manual Axis 2191 Audio ModuleAxis 2191 Audio Module Legal ConsiderationsFront Panel Axis 2191 Audio Module Axis 2400/2401 Admin ManualRear Panel Installing the Audio Module ❸Set the selector switch to Ext to use an externalConfiguring the Audio Module Using the Audio Module with Your Video Server Using the Different Audio ModesFull-Duplex Half-DuplexTroubleshooting the Audio Module Symptoms Possible causes Remedial actionsSimplex Talk Simplex ListenTechnical Specifications for the Axis Connection DiagramAudio Module to Video Server Serial Cable Pinouts for the RS-232 PortAppendix a Other IP Setup Methods Other IP Setup Methods Axis 2400/2401 Admin ManualAxis IP Installer MethodUsing the Axis IP Installer Installing the Axis IP InstallerSetting the IP Address with the Axis IP Installer Axis 2400/2401 Admin Manual Other IP Setup MethodsAppendix B Troubleshooting Checking the FirmwareSupport Server ReportAxis 2400/2401 Admin Manual Troubleshooting PINGing Your IP AddressPing Reply Interpretation and recommendation New IP addressNetwork administrator Address to the Axis 2400/2401, using ARPInstalling the unit Disable Bootp in the video serverDouble-edged triggering Command Time Trigger Configured on yourEquipment, disable the input termination by turning Default settingUpdating the Firmware Axis 2400/2401 Admin Manual Obtaining Updated firmware Updating the firmwareAppendix C Updating the Firmware Configuring using FTP Axis 2400/2401 Admin Manual Customizing The Video ServerAppendix D Customizing The Video Server Modifying the File SystemCustomizing Procedures Customizing The Video Server Axis 2400/2401 Admin ManualCustom Web Pages Editing and Storing Your Web pagesHttp//server ip address/local/filename.html Creating a New Home Appendix E Technical Specifications Axis 2400/2401 Admin Manual Technical SpecificationsTechnical Specifications Axis 2400/2401 Admin Manual Max fpsPhysical Connector Axis 2400/2401 Admin Manual RS-232 InterfaceAppendix F The RS-232 Interface PinConnecting Pan/Tilt Devices RS-232 Interface Axis 2400/2401 Admin ManualBrowser Administration Tools Pan Tilt Device DriverConnector Pinout Axis 2400/2401 Admin Manual I/O Terminal BlockAppendix G The I/O Terminal Block Pin Function DescriptionI/O Terminal Block Axis 2400/2401 Admin Manual Power and GroundGND PIN Relay Output Controlling and MonitoringDigital Inputs Schematic Diagram 10 o 12 o 13 oProduktbeschreibung Axis 2400/2401 Admin Manual ProduktbeschreibungAxis 2400 Bedienfeld, Ansicht von vorne Produktbeschreibung Axis 2400/2401 Admin Manual Betriebsanzeige PowerAxis 2401 Bedienfeld, Ansicht von vorne VideoeingabegerätLieferumfang Axis 2400/2401 Admin Manual LieferumfangAxis 2400/2401 Bedienfeld, Ansicht der Rückseite Installation im Netzwerk Axis 2400/2401 Admin Manual Installation im NetzwerkSeriennummer identisch mit Axis 2400/2401 Admin Manual Installation im Netzwerk WichtigInstallation über Modem Installation über Modem Axis 2400/2401 Admin ManualAxis 2400/2401 Admin Manual Installation über Modem Schritt B Erstellen einer DFÜ-NetzwerkverbindungAbc.xyz Werkseitige Standardeinstellungen Description du produit Description du produit Axis 2400/2401 Admin ManualPanneau avant du serveur Axis Axis 2400/2401 Admin Manual Description du produit Sortie vidéoListe du matériel Liste du matériel Axis 2400/2401 Admin ManualPanneau arrière du serveur Axis 2400/2401 Installation sur un réseau Axis 2400/2401 Admin Manual Installation sur un réseauInstallation sur un réseau Axis 2400/2401 Admin Manual Axis 2400/2401 Admin Manual Installation sur un réseau Installation à l’aide d’un modem Etape a Connexion à l’aide du câble Null ModemAxis 2400/2401 Admin Manual Installation à l’aide d’un modem Etape B Création d’une connexion d’accès réseau à distanceVérification et fin d’installation de la connexion modem Cliquez sur ConfigurerDes paramètres d’usine par défaut Descripción del producto Descripción del producto Axis 2400/2401 Admin ManualAxis 2400 Panel frontal Axis 2400/2401 Admin Manual Descripción del producto Axis 2401 Panel frontalClavija DIP Entrada de videoInventario de hardware Inventario de hardware Axis 2400/2401 Admin ManualAxis 2400/2401 Panel posterior Axis 2400/2401 Admin Manual Instalar en una red Instalar en una redSólo Unix Teclee estos comandos SintaxisInstalar en una red Axis 2400/2401 Admin Manual ¡Importante Instalar a partir de un módem Axis 2400/2401 Admin Manual Instalar a partir de un módemPaso B Crear un acceso telefónico a redes Axis 2400/2401 Admin Manual Instalar a partir de un módemSiguiente Verificar la conexión de módem y completar la instalación Incluir los parámetros por defecto Index IndexAxis 2400/2401 Admin Manual Index