Axis Communications 2400, 2401 manual Being used by another Appropriate recommendations Device

42 Troubleshooting AXIS 2400/2401 Admin Manual

Symptoms, Possible Causes and Remedial Actions

Symptoms	Possible causes	Remedial actions
The AXIS 2400/2401 cannot	The IP address is already	Run the PING utility (as described above) and follow the
be accessed from a browser.	being used by another	appropriate recommendations.
	device.
	The IP address is located on a	Run the PING utility (as described in PINGing Your IP Address, on
	different subnet.	page 41). If you get “no response” or similar, the diagnosis is
		probably correct.
		In Windows, check that the IP address for your AXIS 2400/2401 is
		on the same subnet as your workstation. Exactly how this is done
		varies from one version of Windows to another. See Windows’ help
		for more information.
		If your AXIS 2400/2401 and your workstation are on different
		subnets, you will not be able to set the IP address. Contact your
		network administrator.
	In Windows 95, the ARP	In Windows 95, the ARP command cannot be used if you have an
	table was empty when you	empty ARP table. If the table is empty, re-install the product
	tried to set the IP address.	ensuring that the IP address for your own PC is also used.
		Type arp -ato view the ARP table. If it is empty, you must ping
		an existing unit on your network before you can download the IP
		address to the AXIS 2400/2401, using ARP.
		Note: The AXIS IP Installer is an easy-to-use alternative for
		installing the unit.
	The IP address has changed.	Check that there is no DHCP server running on the network and
		disable BOOTP in the video server.
		Note: The AXIS IP Installer will not work with DHCP.
	Other networking problems.	Test the network cable by connecting it to some other network
		device and then PINGing that device from your workstation.
		Test the unit’s network interface by connecting a local computer to
		the unit, using a standard Crossover (hub-to-hub) Cable.
		If the above actions do not resolve the problem, the AXIS
		2400/2401 may be faulty. In this case, try to localize the problem
		by connecting the unit to the serial port of a local computer, using
		the supplied Null Modem Cable and report your findings to your
		local distributor.
	A programming script is	Restore the unit to the factory default settings.
	locking the unit.
The Power indicator is not	Faulty power supply.	Verify that you are using an Axis PS-D power supply.
constantly lit.
The Network indicator	Faulty cabling.	See Other networking problems, above.
displays red.
The Status indicator is	Hardware failure.	Contact your Axis dealer.
flashing red rapidly.