Axis Communications manual PINGing Your IP Address, Axis 2400/2401 Admin Manual Troubleshooting

AXIS 2400/2401 Admin Manual Troubleshooting 41

Alternatively, get a copy of the log file by typing the following command directly into the location/Address field (URL) of your browser:

http://<servername>/support/messages

The log file can be read in any text editor and will look something like this:

Jan 19 09:51:45 torbjore-4 syslogd 1.3-3: restart.

Jan 19 09:51:46 torbjore-4 camd[20]: camd $Revision: 1.63 $ starting up

Jan 19 09:51:47 torbjore-4 sh: Firmware release: AXIS 2400 Video Server 2.10

Jan 19 09:51:47 torbjore-4 sh: Network configuration for torbjore-4

Jan 19 09:51:47 torbjore-4 sh: IP: 10.13.10.74 MAC: 00:40:8c:24:33:ef

Jan 19 09:51:47 torbjore-4 sh: Netmask: 255.255.255.0 Broadcast: 10.13.10.255

Jan 19 09:51:47 torbjore-4 sh: Network: 10.13.10.0 Gateway: 10.13.10.1

Jan 19 09:51:47 torbjore-4 pppwrapper[24]: PPP Wrapper $Revision: 1.73 $.

Jan 19 09:51:47 torbjore-4 pppwrapper[24]: Modem enabled.

Jan 19 09:51:47 torbjore-4 pppwrapper[24]: Incoming calls enabled.

Jan 19 09:51:47 torbjore-4 pppwrapper[24]: Using device /dev/ttyS1.

Jan 19 09:51:47 torbjore-4 pppwrapper[24]: Using hardware flowcontrol.

Jan 19 09:51:47 torbjore-4 pppwrapper[24]: Setting baudrate to 115200.

Jan 19 09:51:47 torbjore-4 pppwrapper[24]: Initializing modem.

Jan 19 09:51:47 torbjore-4 /bin/sntpdate[25]: Starting...

Jan 19 09:51:47 torbjore-4 /bin/sntpdate[25]: NTP server = 0.0.0.0

Typical AXIS 2400/2401 Log File

PINGing Your IP Address

By sending a packet to the specified address and waiting for a reply, the PING utility can determine whether a specific IP address is accessible. It also provides a particularly useful method for confirming addressing conflicts with your AXIS 2400/2401 on the network.

Having disconnected your AXIS 2400/2401, follow the instructions below in association with Symptoms, Possible Causes and Remedial Actions, on page 42, and run the PING utility to troubleshoot TCP/IP problems on your network:

1.Start a Command window and type ping x.x.x.x, where x.x.x.x is the IP address of the AXIS 2400/2401.

2.If you receive the reply destination host unreachable, then the AXIS 2400/2401 is not accessible on your subnet. You must obtain a new IP address and reinstall the unit.

3.If this does not solve the problem, disconnect the AXIS 2400/2401 from the network and run PING again. See the table below for an interpretation of the results.

PING Reply	Interpretation and recommendation
Reply from <IP address>: bytes = 32; time = 10	The IP address is already used and cannot be used again. You must obtain a
ms	new IP address.
Request timed out	This IP address is not used and is available for use with your AXIS
	2400/2401. If you already installed the unit using this IP address, the
	installation may have failed. Reinstall the unit. Also check all cabling.