| AXIS 2400/2401 Admin Manual |
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| Troubleshooting |
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| Symptoms | Possible causes | Remedial actions |
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Your AXIS 2400/2401 works | Firewall protection. | Check the Internet firewall with your system administrator. |
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locally, but not externally. |
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| Default routers required. | Check if you need to configure the default router settings. |
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| The Internet site is too | Use a script running on your web server to relay images from the |
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| heavily loaded. | AXIS 2400/2401 to the Internet. |
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Triggering difficulties with | Unable to trigger on both | Repetitive trigger conditions that occur in quick succession can be |
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programming scripts. | positive and negative | missed. This is because the command initiated by the first trigger |
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| transitions of the Control | event may not have been fully executed before the second event |
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| Button and/or I/O ports | starts. This scenario is demonstrated in the illustration below: |
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| Command |
| Command |
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| Command |
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| ? |
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| T1 |
| T2 |
| T3 |
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| Time |
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| Trigger |
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| This feature has particular significance when using commands that |
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| take a relatively long time to process, e.g. mail or ftp, especially if |
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| they are transmitting a pre/post alarm buffer. |
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Bad snapshot images. | Display incorrectly | In Display Properties, configure your display to show at least 65000 |
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| configured on your | colors, i.e. at least |
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| workstation. | Using only 16 or 256 colors on your display will produce dithering |
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| artifacts in the image. |
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Incorrect exposure in images. | Incorrect line termination. | If the AXIS 2400/2401 is to be connected in parallel with other |
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| equipment, disable the input termination by turning the |
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| corresponding DIP switch to the |
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| not using other equipment, set the Termination |
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| (default setting). |
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Note: If you still have a problem after reading this information, please contact your reseller or check the FAQ on the Axis Website at www.axis.com.