Canon VB150 appendix Troubleshooting

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Troubleshooting

Before you contact your Canon dealer or service outlet, check the items listed below. If a log message is displayed, refer to the Log Messages on the supplied CD-ROM "Guide to Creating Web Pages for Video Distribution" for the log details and the appropriate response.

The Power LED does not light. The Power LED stays orange.

●Check that the AC cable is connected correctly. (→ P.27)

●If the Power LED stays orange and does not change to green, this indicates that there is a system fault. Restore the factory default settings (→ P.108). If this does not resolve the problem, contact your Canon dealer.

The Initial Setup Tool does not work.

●There will no longer be any effect on the Initial Setup Tool 20 minutes or more after power is turned on. If 20 minutes or more have passed, try turning the VB150 off and then on again, then repeat the setup procedure from the beginning (→ P.28).

I forgot the password.

●Restore the factory default settings. (→ P.108)

I cannot access the VB150 over the network.

●Check that the LAN cable is connected correctly. (→ P.27)

●If the initial setup (→ P.28) is not performed, the IP address of the VB150 is set to its factory default value of 192.168.100.1. Perform the initial setup to suit your network environment.

●Check that the VB150 network settings are correct. In particular, check that the IP address, subnet mask and default gateway address settings are valid for the network you are using. (→ P.30, 36)

●If access control for the VB150 is being used, check the settings (→ P.51).

●Check that the IP address or URL settings in the viewer software are correct.

●If the NAT function of the router is used, check that the VB150's IP address noted on the Web page is correct. (→ dGuide to Creating Web Pages for Video Distribution P.22)

The video does not appear.

●Check that the camera is switched on and that the video cable is connected correctly (→ P.27).

●If the video quality is poor, check the video quality settings on the VB150 (→ P.40). Also, check settings such as the display color setting as on the viewer PC.

●If you cannot see the video using the Viewer for Java, check system settings such as the browser version (→ P.19). Up-to-date information is provided at the following.

(URL: http://www.canon.com/webview/)

●To view video using the Viewer for PC, it must first be installed. Please install Viewer for PC after confirming the operating environment (→ P.19).

●Check whether the video transmission port has been changed. (→ P.54).

●Check whether the video service time has been set. (→ P.54).

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Contents VB150 Introduction Exclusion of LiabilityCopyright Information Trademark NoticesChecking the Package Contents Contents 101 103104 107Viewer for PC Settings Using the Still Picture Recording FunctionUsing the Motion Detection Function IntroductionHow to Read This Manual This document Picture Recording User’s GuideGuide to Creating Web Pages for Video Distribution Viewer SoftwareImportant Warnings Safe Use of EquipmentImportant Operational Instructions FCC Notice Important Safety Instructions Safe Use of Equipment Page Maintenance Cleaning the EquipmentPage Before Using the VB150 Compatible with wireless LANs Panorama picture creation function and various settingsCamera position preset function WebView Livescope builtEasy setting and administration View restriction functionBuilt-in Web server and FTP server Plenty of expandabilitySystem Overview Video DistributorViewer Software Supplied VB Administration Tools Ver .1 → P.59 Operating EnvironmentVBCollector Ver .1 → dPicture Recording User’s Guide P.13 Viewer for Java VerViewer Software for Monitoring Use Sold separately Compatible Cameras Sold separatelyCompatible Networks Compatible PC Cards Sold separatelySystem Components and Their Operation Factory defaults reset switch 100/10 BT Ethernet connectorCamera control connector CC1, CC2 PC card slot BPage Setting Up the VB150 Setup Workflow Connecting the cameraChecking operation Connecting the camera Camera connection is now completePrecautions for Turning the VB150 On and Off Initializing the VB150Click to select Initial settings are now complete Checking operation Operation checking is now completeWe recommend that you create a panorama picture → P.65 Example of Viewer for JavaDetail Settings Accessing the Settings Title Detail SettingsSettings Title Settings Title ParallelSystem Settings Administration AccountSettings Web page URL OthersNetwork Settings EthernetInstallation location and communications security Wireless LANWith the new IP address → P.34 ConnectionsPrimarily CallPPP PPPStatic Route Control Connection KeepingCommon Settings Camera and Video SettingsSettings for cameras 1 to View Restriction Connected to 1 camera control connector Connected to 2 camera control connectorsExample of 4 cameras cascade Example of 2 cameras cascadeView Restriction Settings Touching it, be sure to reboot the VB150. → P.57Controllable Range and Video Capture Range Controllable Range and Video Capture Range for Each CameraAbout View Restriction Preset Settings Common SettingPresets Up to 8 presets can be specified Web Pages for Video Distribution P.9Picture Recording and External Device I/O Settings Picture Recording Common SettingsStart up the Viewer for PC then check the Size value →dPicture Recording Users Guide P.13Specifying parameters in Picture Mail messages Description ValuesUse the Motion Detection Setting Tool → P.80 External Device Common SettingsFor picture recording and external device Control based on motion detectionPicture Recording Triggered by External Devices Method varies with the environment being used Been reachedExample Picture Recording and Output byAccess Control Settings Authorized/Restricted Host Specification → P.52Authorized User Account → P.52 Users can be registeredExample 1 To prohibit access from a host Authorized/Restricted Host List DescriptionsListing Format Listing GuidelinesPage Webview Livescope Settings Mail Miscellaneous SettingsHttp Server Log.0... are created Flash memory card is inserted into the slot on the VB150Log Administration Tools Settings MiscellaneousOn-board File System Information Slot A/BVB Administration Tools VBAdmin Startup Panel → P.63 Overview of VB Administration ToolsPanorama Creation Tool → P.65 Preset Setting Tool → P.75 Motion Detection Setting Tool → P.80Admin Viewer → P.92 View Restriction Tool → P.70Be installed → P.19 Installing VB Administration ToolsTo Install VB Administration Tools Ver.1.0 WebView Livescope Helper Viewer Ver .1 or earlierWebView Livescope Camera Server WebView Livescope ManagerStarting Up VB Administration Tools To Start UpViewer and Admin Viewer can be started up at the same time Without a panorama picture Panorama Creation ToolWith a panorama picture Panorama Creation Tool Display Screen Panorama shot, be sure to click this buttonCapturing Panorama Pictures Display ranges of the panorama pictures are differentVC-C4 panorama picture VC-C4R panorama pictureUpdating/Deleting Panorama Pictures To DeleteOpening/Saving Pictures ReconnectingDisplaying Connection Information View Restriction Tool To save the settings to the VB150 View Restriction Tool Display ScreenView Restriction Tool Changing Settings from the View Restriction Preview Frame Setting View RestrictionsTo Make Settings Restriction on from the Privilege menu → P.94 Reflecting preset settings to the viewer Preset Setting ToolSetting presets using the Preset Setting Tool Preset Setting Tool Display Screen Page Setting Presets Changing Settings from the Preset Preview FrameConnected Motion Detection Setting Tool Motion Detection Setting Tool Display Screen Motion Detection Setting Tool Continuous motion detection Specifying the Motion Detection Function SettingsScheduled motion detection Setting the detection location and area Choose -Not Specified- in the Detection preset selection boxSetting the motion detection parameters Setting the sensitivitySetting the duration Setting the area ratioSetting the Action Performed Errors Displaying Motion Detection Status of the ServerMotion detection status of the server display may not match Motion detected peak display in this toolSetting the Frame Rate Saving Settings to the VB150Downloading Log Files Log ViewerTo Download Viewing the Log Using selection criteria to display logsTo Set Selection Criteria Application Log messages related to applications → P.23 RecordingHttp Server Log messages related to the Http server → P.27 These log messages refer to the system’s Http serverStarting Up Admin Viewer Admin ViewerAbout the special privileges of administrators Displaying and saving the external device input status Operating External DevicesTo Set External Device Input To Enable or Disable View Restrictions Enabling/Disabling View RestrictionsOperating External Device Output To Set External Device OutputOperating a Camera Advanced Camera ControlClicking the screen to control the camera Controlling NU-700 Appendix Troubleshooting Wireless LAN card does not work and communication fails Cannot control the cameraCannot record or search pictures This fileSpecifications Wire connection of the camera control cable RS-232CExternal Device Input Terminals In1, In2 External Device I/O TerminalsExternal Device Output Terminals Out1, Out2 System Configuration Viewer for JavaViewer for PC VB150Sample Network Configurations Sample LAN Environment ConfigurationSample Dialup Environment Configuration Be sure to assign a fixed IP address on the VB150Sample LAN plus Dialup Environment Configuration Sample ISP Environment ConfigurationSample Wireless LAN Environment Configuration Use the procedure below to perform the remote upgrade Upgrading the Firmware RemotelyObtain the new firmware Launch the vb150rfu.exe program on the enclosed CD-ROMRestoring the Factory Default Settings Initializing settings other than system/network settingsInitializing all settings Factory default settings using the Restore button → P.109Factory Default Setting Setting Item Setting 1 y m d Item setting 2 y m d110 Using a PC Card Procedure for Using Flash Memory CardsInsert the flash memory card Into the VB150 To use a Web browser as an FTP clientIndex Connection information113 114 Imprimé AU Japon
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