Cisco Systems CIVS-IPC-2600 manual Troubleshooting

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C H A P T E R 5

Troubleshooting

This chapter describes some common problems that may be encountered while using the IP camera and provides possible solutions.

Symptom Cannot connect to an IP camera through a web browser.

Possible Cause You are not using a supported PC operating system or web browser, you entered an incorrect IP address for the IP camera, the PC that you are using is not on the same LAN as the IP camera, you are entering an invalid port number for an HTTP or HTTPS connection, or you are trying to access the IP camera from a device with an IP address that is restricted from access.

Recommended Action Make sure that you are using a PC that is running Microsoft Windows 2000, XP, or Vista and that your are using Internet Explorer 8.x or later. Make sure that you enter the correct IP address. If you are connecting through a LAN, make sure that the PC is on the same network as the IP camera. If you are connecting through the Internet, make sure to enter the correct port number. Make sure that the device does not have an IP address that is restricted from access (see the “IP Filter Window” section on page 3-10.)

Symptom Cannot log in to the IP camera as the administrator.

Possible Cause You are entering the log in credentials incorrectly or have forgotten the administrator password.

Recommended Action The administrator user name is admin and the password is the one that you configured. Both credentials are case sensitive, so make sure to enter them exactly as they are configured. If you forget the administrator password, you must perform a factory reset as described in the “Resetting the IP Camera” procedure on page 2-8, then reconfigure the IP camera. If you take these actions, do not use the Upload option in the Maintenance window to reload a saved configuration file because that process restores the password that you forgot.

Symptom Configuration windows do not display when you click the Setup link in the Main window.

Possible Cause You or another user recently exited the configuration windows by exiting a browser without first clicking the Logout button. In this case, it can take up to 2 minutes before the configuration windows become available.

Recommended Action Wait 2 minutes and try again.

Cisco Video Surveillance 2600 IP Camera User Guide

 

OL-24127-02

5-1

 

 

 

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Contents Americas Headquarters Cisco Video Surveillance 2600 IP Camera User GuideCisco Video Surveillance 2600 IP Camera User Guide Organization OverviewPreface Cisco Video Surveillance 2600 IP Camera User Guide Iii N T E N T SUsing the IP Camera with Cisco VSM A-1 Features, IP Camera Overview, FeaturesPhysical Details IP Camera OverviewBack Focus on the IP Camera section on Basic Setup Window section onRear of IP Camera Described in the Resetting the IP Camera section onSide of IP Camera Package Contents DC Auto Iris Lens Connector PinoutsGetting Started Installing the Cisco Video Surveillance IP CameraAction Explanation Action Explanation Performing the Initial Setup of the IP Camera Protocol//ipaddress ProcedureHttps//192.168.0.100 Accessing the IP Camera WindowsHttp//203.70.212.521024 Adjusting Back Focus on the IP CameraHttps//203.70.212.521024 Http//203.70.212.52Initial Setup of the IP Camera Powering the IP Camera On or OffResetting the IP Camera Reset Type Procedure RemarksCleaning the IP Camera OL-24127-02 Configuration Overview Configuring and Managing the IP CameraConfiguration Item Explanation Guidelines for Use Reference See the Privacy Region See the Alarm I/O PortsPreset Positions See the Audio Window sectionSee the Syslog & Log Window Navigating the Configuration WindowsSee the Video Log Window Basic Setup Window Setup WindowsOption Description Device SettingsNetwork Settings Advanced Setup WindowBonjour OptionOption Description QoS IP Filter WindowEAP-TLS Options Eapol WindowEAP-FAST Options Users Window, Maintenance Window, Firmware Window, Administration WindowsUsers Window User List AdministratorMaintenance Window Firmware Window Video Window Audio/Video WindowsVideo Window, Audio Window, Privacy Region Window, Settings Dual Streams MPEG-4 + Mjpeg -Configures MPEG-4 forMPEG-4 Settings Resolution Choose the resolution of the Mjpeg video stream Mjpeg SettingsPAL/50 Hz Video AdjustmentDay/Night Vision OptionsOption Description Audio Window Full Duplex Talk and Listen Privacy Region WindowDuplex Talk and Listen Choose Simplex Talk Only , Half Duplex Talk or Listen , orProduct Process Window Security WindowsInitialization Window Users Window section on Complexity WindowMail & FTP Window Applications WindowsSecondary Smtp Server Described in the Basic Setup Window section onMail Setup Primary Smtp ServerSecondary FTP Motion Detection WindowMail Body Primary FTPEvent Window Trigger Event Event ScheduleNew Schedule Clear buttonAttachment Messages, see the Mail & FTP Window section onSnmp Window Manual Control Settings Alarm I/O Ports WindowAlarm Input Settings Alarm Output SettingsPreset Position Port SettingsPTZ RS-485 Window Zoom Out button Preset Positions WindowPatrol Sequence Zoom In buttonFocus Near button Focus Far buttonSystem Window Information, see the Basic Setup Window section onMore information, see the Basic Setup Window section on Status WindowsAudio/Video Window Audio SettingSyslog & Log Window Network WindowSys Log Server Local LogMessage Explanation Log ListSystem log messages Syslog and Log Information Address FTP log messages Address1 Port1 Address2 Port2 , UserSmtp log messages Video Log WindowDelete All button Delete buttonOL-24127-02 Home Window Overview Viewing Video through the Home Window OverviewHome Window Audio controls Home Window ControlsControl Description Digital zoom controlsFor related information, see the Video Window section on Snapshot controlsSave IP camera controlsInformation, see the PTZ RS-485 Window section on PTZ RS-485 Window section onViewing Video through Third-Party Devices or Software Accessing Dual MPEG-4 Streams Accessing the Primary H.264 StreamAccessing Secondary H.264 Stream Accessing the Primary MPEG-4 StreamAccessing Dual Streams H.264 + Mjpeg Accessing the Mjpeg StreamAccessing Dual Streams MPEG-4 + Mjpeg Troubleshooting Troubleshooting For instructions, see the Video Window section on Using the IP Camera with Cisco VSMOL-24127-02 IN-1 D EIN-2 IN-3 DSCP, for QoS Dual streamingIN-4 HttpsIN-5 SdramIN-6 MjpegIN-7 See PTZIN-8 IN-9 IN-10