Cisco Systems CIVS-IPC-2600 manual Troubleshooting

Page 80

Chapter 5 Troubleshooting

Symptom The motion detection feature does not send e-mail alerts.

Possible Cause The e-mail alert feature is not properly configured or the SMTP server that the IP camera uses to send the e-mail may be filtering e-mail to prevent spam from being sent from your server.

Recommended Action Configure e-mail alerts as described in the “Basic Setup Window” section on page 3-5, the “Mail & FTP Window” section on page 3-27, and the “Event Window” section on page 3-30. Try using a different SMTP server or contact your ISP to see if SMTP access is being blocked.

Symptom The motion detection feature is configured but video files that are provided in e-mail alerts do not show moving objects.

Possible Cause The motion detection feature does not actually detect motion. It compares frames to see if they are different. Major differences between frames are assumed to be caused by moving objects, but the motion detector can also be triggered by sudden changes in light level or movement of the IP camera itself.

Recommended Action Try to avoid situations with sudden changes in light level and do not bump or move the IP camera. The motion detection feature works best when the IP camera is mounted securely in locations where there is steady. This feature may not work properly if the IP camera is outdoors.

Symptom Blurry images when viewing video.

Possible Cause The lens may be dirty, back focus may not be adjusted properly, or video settings may not be configured for optimal clarity.

Recommended Action Clean the lens on the IP camera. Adjust the back focus as described in the “Adjusting Back Focus on the IP Camera” section on page 2-7. Configure options for video as described in the “Video Window” section on page 3-16.

Cisco Video Surveillance 2600 IP Camera User Guide

5-2

OL-24127-02

 

 

Image 80
Contents Cisco Video Surveillance 2600 IP Camera User Guide Americas HeadquartersCisco Video Surveillance 2600 IP Camera User Guide Overview OrganizationPreface Cisco Video Surveillance 2600 IP Camera User Guide N T E N T S IiiUsing the IP Camera with Cisco VSM A-1 Features Features, IP Camera Overview,IP Camera Overview Physical DetailsBasic Setup Window section on Back Focus on the IP Camera section onDescribed in the Resetting the IP Camera section on Rear of IP CameraSide of IP Camera DC Auto Iris Lens Connector Pinouts Package ContentsInstalling the Cisco Video Surveillance IP Camera Getting StartedAction Explanation Action Explanation Performing the Initial Setup of the IP Camera Procedure Protocol//ipaddressAccessing the IP Camera Windows Https//192.168.0.100Adjusting Back Focus on the IP Camera Https//203.70.212.521024Http//203.70.212.52 Http//203.70.212.521024Powering the IP Camera On or Off Resetting the IP CameraReset Type Procedure Remarks Initial Setup of the IP CameraCleaning the IP Camera OL-24127-02 Configuring and Managing the IP Camera Configuration OverviewConfiguration Item Explanation Guidelines for Use Reference See the Alarm I/O Ports Preset PositionsSee the Audio Window section See the Privacy RegionSee the Video Log Window Navigating the Configuration WindowsSee the Syslog & Log Window Setup Windows Basic Setup WindowDevice Settings Option DescriptionAdvanced Setup Window Network SettingsOption BonjourOption Description IP Filter Window QoSEAP-FAST Options Eapol WindowEAP-TLS Options Users Window Administration WindowsUsers Window, Maintenance Window, Firmware Window, Administrator User ListMaintenance Window Firmware Window Video Window, Audio Window, Privacy Region Window, Audio/Video WindowsVideo Window Dual Streams MPEG-4 + Mjpeg -Configures MPEG-4 for SettingsMPEG-4 Settings Mjpeg Settings Resolution Choose the resolution of the Mjpeg video streamVideo Adjustment PAL/50 HzOptions Day/Night VisionOption Description Audio Window Privacy Region Window Duplex Talk and ListenChoose Simplex Talk Only , Half Duplex Talk or Listen , or Full Duplex Talk and ListenInitialization Window Security WindowsProduct Process Window Complexity Window Users Window section onApplications Windows Mail & FTP WindowDescribed in the Basic Setup Window section on Mail SetupPrimary Smtp Server Secondary Smtp ServerMotion Detection Window Mail BodyPrimary FTP Secondary FTPEvent Window Event Schedule New ScheduleClear button Trigger EventMessages, see the Mail & FTP Window section on AttachmentSnmp Window Alarm I/O Ports Window Alarm Input SettingsAlarm Output Settings Manual Control SettingsPTZ RS-485 Window Port SettingsPreset Position Preset Positions Window Patrol SequenceZoom In button Zoom Out buttonFocus Far button Focus Near buttonInformation, see the Basic Setup Window section on More information, see the Basic Setup Window section onStatus Windows System WindowAudio Setting Audio/Video WindowNetwork Window Syslog & Log WindowLocal Log Sys Log ServerSystem log messages Log ListMessage Explanation Syslog and Log Information Address Address1 Port1 Address2 Port2 , User FTP log messagesVideo Log Window Smtp log messagesDelete button Delete All buttonOL-24127-02 Viewing Video through the Home Window Overview Home Window OverviewHome Window Home Window Controls Control DescriptionDigital zoom controls Audio controlsSnapshot controls SaveIP camera controls For related information, see the Video Window section onPTZ RS-485 Window section on Information, see the PTZ RS-485 Window section onViewing Video through Third-Party Devices or Software Accessing the Primary H.264 Stream Accessing Secondary H.264 StreamAccessing the Primary MPEG-4 Stream Accessing Dual MPEG-4 StreamsAccessing Dual Streams MPEG-4 + Mjpeg Accessing the Mjpeg StreamAccessing Dual Streams H.264 + Mjpeg Troubleshooting Troubleshooting Using the IP Camera with Cisco VSM For instructions, see the Video Window section onOL-24127-02 D E IN-1IN-2 DSCP, for QoS Dual streaming IN-3Https IN-4Sdram IN-5Mjpeg IN-6See PTZ IN-7IN-8 IN-9 IN-10