Cisco Systems CIVS-IPC-2621V manual Troubleshooting

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Chapter 5 Troubleshooting

Symptom The motion detection feature does not send e-mail alerts.

Possible Cause The e-mail alert feature is not properly configured or the SMTP server that the IP camera uses to send the e-mail may be filtering e-mail to prevent spam from being sent from your server.

Recommended Action Configure e-mail alerts as described in the “Basic Setup Window” section on page 3-5, the “Mail/FTP/HTTP Window” section on page 3-27, and the “Event Window” section on page 3-31. Try using a different SMTP server or contact your ISP to see if SMTP access is being blocked.

Symptom The motion detection feature is configured but video files that are provided in e-mail alerts do not show moving objects.

Possible Cause The motion detection feature does not actually detect motion. It compares frames to see if they are different. Major differences between frames are assumed to be caused by moving objects, but the motion detector can also be triggered by sudden changes in light level or movement of the IP camera itself.

Recommended Action Try to avoid situations with sudden changes in light level and do not bump or move the IP camera. The motion detection feature works best when the IP camera is mounted securely in locations where there is steady. This feature may not work properly if the IP camera is outdoors.

Symptom Blurry images when viewing video.

Possible Cause The lens may be dirty, back focus may not be adjusted properly, or video settings may not be configured for optimal clarity.

Recommended Action Clean the lens on the IP camera. Adjust the focus as described in the “Adjusting the Video Image” section on page 2-26. Configure options for video as described in the “Video Window” section on page 3-16.

Cisco Video Surveillance System 2621 IP Dome User Guide

5-2	OL-24129-02

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Contents Cisco Video Surveillance 2621 IP Dome User Guide Americas HeadquartersCisco Video Surveillance System 2621 IP Dome User Guide N T E N T S Using the IP Camera with Cisco VSM Overview OrganizationViii Features Features, IP Camera Overview,Physical Details, Package Contents, IP Camera OverviewPhysical Details Top of the 2621 IP DomeOverview IP Camera Overview Described in the Resetting the IP Camera section on Bottom of the 2621 IP DomePackage Contents Getting Started Before You BeginPreventing Electrostatic Discharge Damage Installing the Cisco Video Surveillance 2621 IP DomePreparing for Installation, Mounting with a Junction Box, Preparing for Installation Passing the Audio Cable through a Ferrite CoreProcedure Mounting with a Junction BoxDisassembling the 2621 IP Dome Components Attaching the Base Plate to a Junction Box Attaching the Camera Unit to the Base Plate Cisco Video Surveillance System 2621 IP Dome User Guide Mounting with a Conduit Base Attaching the Privacy Shield and DomeBase plate Camera unit Camera unit screws Attaching the Conduit Base to a Surface Attaching the Base Plate to the Conduit Base See -1 on Cisco Video Surveillance System 2621 IP Dome User Guide 10 Attaching the Privacy Shield and Dome Mounting to a Ceiling Tile 11 Disassembling the 2621 IP Dome Components 12 Preparing the 2621 IP Dome Ceiling Tile See -1 on Mounting on a Solid Surface 13 Securing Torx Screws14 Disassembling the 2621 IP Dome Components See -1 on Performing the Initial Setup of the IP Camera 15 Securing Torx ScrewsProtocol//ipaddress Https//203.70.212.521024 Accessing the IP Camera WindowsHttps//192.168.0.100 Http//203.70.212.52Adjusting the Video Image Http//203.70.212.52102416 Adjusting the Camera Lens on the 2621 IP Dome Reset Type Procedure Remarks Powering the IP Camera On or OffResetting the IP Camera Initial Setup of the IP CameraCleaning the IP Camera OL-24129-02 Configuring and Managing the IP Camera Configuration OverviewConfiguration Item Explanation Guidelines for Use Reference See the Privacy Region See the Alarm I/O PortsSee the Audio Window section See the Focus/Zoom WindowNavigating the Configuration Windows SnmpDevice Settings Setup WindowsBasic Setup Window Option DescriptionOption Description Advanced Setup Window Network SettingsOption BonjourOption Description IP Filter Window QoSEAP-FAST Options Eapol WindowEAP-TLS Options Users Window Administration WindowsUsers Window, Maintenance Window, Firmware Window, Administrator User ListMaintenance Window Firmware Window Audio/Video Windows Video WindowDual Streams MPEG-4 + Mjpeg -Configures MPEG-4 for SettingsMPEG-4 Settings Mjpeg Settings Resolution Choose the resolution of the Mjpeg video streamVideo Adjustment PAL/50 HzOptions Day/Night VisionOption Description Duplex Talk and Listen Audio WindowControls section on Choose Simplex Talk Only , Half Duplex Talk or Listen , or Privacy Region WindowFocus/Zoom Window Full Duplex Talk and ListenInitialization Window, Complexity Window, Security WindowsInitialization Window Complexity Window Users Window section onApplications Windows Mail/FTP/HTTP WindowPrimary Smtp Server Described in the Basic Setup Window section onMail Setup Secondary Smtp ServerSecondary FTP Mail BodyPrimary FTP Http NotificationMotion Detection Window System-provided-name-value-pairs is the event informationEvent Window Clear button Event ScheduleNew Schedule Trigger EventMail/FTP/HTTP Window section on AttachmentSnmp Window Alarm Output Settings Alarm I/O Ports WindowAlarm Input Settings Manual Control SettingsSystem Status Status WindowsSystem Window Audio Setting Audio/Video WindowNetwork Window Syslog & Log WindowLocal Log Sys Log ServerSystem log messages Log ListMessage Explanation Syslog and Log Information Address Address1 Port1 Address2 Port2 , User FTP log messagesVideo Log Window Smtp log messagesDelete button Delete All buttonOL-24129-02 Viewing Video through the Home Window Overview Home Window OverviewHome Window Digital zoom controls Home Window ControlsControl Description Audio controlsIP camera controls Snapshot controlsSave For related information, see the Video Window section onViewing Video through Third-Party Devices or Software Accessing the Primary H.264 StreamAccessing Secondary H.264 Stream Accessing the Mjpeg Stream Accessing the Primary MPEG-4 StreamAccessing Dual MPEG-4 Streams Accessing Dual Streams H.264 + MjpegAccessing Dual Streams MPEG-4 + Mjpeg OL-24129-02 Troubleshooting Troubleshooting Using the IP Camera with Cisco VSM For instructions, see the Video Window section onOL-24129-02 D E IN-2 IN-3 IN-4 IN-5 IN-6 IN-7 IN-8

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