PROBLEM | SOLUTION |
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Alarms keep continuously issued | Press the MENU button and do the following: |
so you cannot cancel using the | 1) To cancel Event Monitoring: Monitoring > Event |
ALARM button. | Monitoring Duration Off |
| 2) To cancel Buzzer: Event Record > Alarm (Motion |
| Detection/Video Loss) > |
| 3) To cancel Event: Event Record > Alarm (Motion |
| Detection/Video Loss) > State Off. |
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Pressing the PTZ button in Live | Check the Protocol and other setup values through |
mode receives no response. | Menu > Camera > PTZ Device match with the PTZ |
| camera. |
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When you connect several | It requires time to recognize several armored HDDs. |
IEEE1394 armored HDDs to the | Please try again in a few minutes. If retrial makes no |
DVR through Menu, the DVR cannot | improvement, HDD could be abnormal. |
recognize all the HDDs. | Please exchange the HDD. |
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“CLOCK BATTERY HAS FAILED” is | This message is displayed if the internal clock in |
displayed on the screen. | DVR has problem. DVR will not work in order to protect |
| recorded data in HDDs. Please consult with an expert who |
| works for the shop where you bought the product. |
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|
You cannot connect to the DVR | Check if 3 Smart Viewer users are in connection with |
through Smart Viewer. | your DVR. The DVR allows no more than 3 users’ |
| connection with Smart Viewer at a time. |
| Check the Network setup of your DVR. |
| Check Network cable connection. |
| When you use DHCP/ADSL(PPPoE) for connection, |
| please check if you get the right DVR MAC Address. |
| If your DVR is connected to the ADSL network, |
| please check if the bandwidth is set below 600 |
| Kbps. If the Bandwidth for ADSL is set to high, the |
| connection with Smart Viewer may be instable due |
| to the heavy network load because the ADSL speed |
| is low. |
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|
Smart Viewer in operation is | If you change information such as time, network |
disconnected. | setup, HDD format, Default Setup, or HDD |
| attachment or detachment for your DVR, the current |
| Smart Viewer will be automatically disconnected. |
| Check the network connection. Smart Viewer, if |
| disconnected from the network, will try reconnection |
| up to 5 times. If it remains unconnected after 5 time |
| trials, it will automatically give up connection. |
| As far as your DVR is connected to the ADSL |
| network, you may be disconnected from Smart |
| Viewer when the network conditions go worse. |
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11 APPENDIX
appendix _77
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