3Com DSA-3CV1001-02 service manual Europe, South Africa, and Middle East

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100APPENDIX F: TECHNICAL SUPPORT

When you contact 3Com for assistance, have the following information ready:

■Product model name, part number, and serial number

■A list of system hardware and software, including revision levels

■Diagnostic error messages

■Details about recent configuration changes, if applicable

Here is a list of worldwide technical telephone support numbers:

Country	Telephone Number	Country	Telephone Number

Asia, Pacific Rim	1 800 678 515	P.R. of China	10800 61 00137 or
Australia	1 800 678 515	P.R. of China	10800 61 00137 or
Hong Kong	800 933 486	Singapore	021 6350 1590
India	+61 2 9937 5085	Singapore	800 6161 463
Indonesia	001 800 61 009	S. Korea
Japan	0031 61 6439	From anywhere in S. Korea:	00798 611 2230
Malaysia	1800 801 777	From Seoul:	(0)2 3455 6455
New Zealand	0800 446 398	Taiwan, R.O.C.	0080 611 261
Pakistan	+61 2 9937 5085	Thailand	001 800 611 2000
Philippines	1235 61 266 2602

Europe

From anywhere in Europe, call: +31 (0)30 6029900 phone +31 (0)30 6029999 fax

Europe, South Africa, and Middle East

From the following countries, you may use the toll-free numbers:

Austria	0800 297468	Netherlands	0800 0227788
Belgium	0800 71429	Norway	800 11376
Denmark	800 17309	Poland	00800 3111206
Finland	0800 113153	Portugal	0800 831416
France	0800 917959	South Africa	0800 995014
Germany	0800 1821502	Spain	900 983125
Hungary	00800 12813	Sweden	020 795482
Ireland	1800 553117	Switzerland	0800 55 3072
Israel	1800 9453794	U.K.	0800 966197
Italy	1678 79489

Latin America	AT&T +800 666 5065	Mexico	01 800 CARE (01 800 2273)
Argentina	AT&T +800 666 5065	Mexico	01 800 CARE (01 800 2273)
Brazil	0800 13 3266	Peru	AT&T +800 666 5065
Chile	1230 020 0645	Puerto Rico	800 666 5065
Colombia	98012 2127	Venezuela	AT&T +800 666 5065

North America	1 800 NET 3Com
	(1 800 638 3266)

Enterprise Customers: 1 800 876-3266

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Contents Visitor and Community Network Access Point 3Com Corporation 5400 Bayfront Plaza Santa Clara, California About this Guide ConventionsList conventions that are used throughout this guide Icon DescriptionRelated DocumentationYear ComplianceContents Using the Local Management Access Summary and Structure of the Menus LoginOnline Technical Services World Wide Web Site 3Com FTP SitePage Features Benefits OverviewVisitor CommunityOverview Visitor Community Network Applications Shows a typical MTU/MDU applicationFeatures PBX VCN AP Software Download Network Configuration VCN Access Point LEDs and Connectors Front View Describes the LEDs and connectors on the front panelType State Used to Describes the connectors on the back panel VCN AP Unit LEDs and Connectors Back PanelSafety Information To reduce the risk of electrocution and firePrécautions de sécurité concernant le VCN Access Point Sicherheitsvorkeh- rungen für den VCN Access PointSicherheitsvorkehrungen für den VCN Access Point Safety Information Installing and Operating VCN Access Point Unpacking ListQuantity Supplied by 3ComInstalling the VCN Access PointWall, see Under a table, seeAccess Point on a Wall Apply the paper template to the wall as shown in FigureInsert the three anchors. See Figure Drill Holes for AnchorsInserting Anchors Drive the last screw into the wall anchor to the full depth Screw Holes in the Top of the VCN APTable the lower surface of a table, as in Figure VCN AP without Curved CoverAp er tem pla te Lin e W e r Is aligned with the VCN APs small screw hole. See Figure Driving Two Screws into the TableInserting the VCN AP under the Table Completion of Mounting the VCN AP Under the Table Preparing VCN AP for Table Top Use Troubleshooting, section Power-on Self Test Post Operating the VCN VCN AP may be used for the followingMaking a Voice Call Any front panel connectionReceiving Data Traffic Receiving FaxesUsing the Local Management Access UsingManagement TerminalTerminal Emulator MenusMenus use the management system efficiently Menu Hierarchy Type your password and press Enter Type your Login ID and press EnterNumber Sequence Corresponding to Submenus Return to Previous Menu Option VCN AP Main MenuVersion Screen VCN AP Management MenuEthernet Traffic Counters Ethernet Status Ethernet Traffic Count ScreenReset Counters Change Ethernet Work Mode MenuLearning Table If a PC is not connected, the message in appearsSetting Internal Loopback Mode When you discard the operation, the message appears Setting External Loopback ModeHdlc Menu To view the Hdlc Menu Hdlc Traffic CountersType y and press Enter to perform the reset Hdlc StatusChange Hdlc Work Mode Hdlc Status ScreenNormal mode is lack of loopbacks Operation Mode Selector Menu appears Reset messages Enter FVdsl QAM Channel Status Report Set Vlan ID for Management To set the Vlan ID perform the following stepsSet Ethernet Half/Full Duplex Mode Enter the desired mode a confirmation message appearsChange Password To change the password, do as followsSet to Factory Defaults Interface from the Local Management portProcedure Access in this manualDownload VCN Service Switch 10 Front Pane Downloading Software to the LCs in the VCN ACSoftware Download Network Configuration Software Download Menu Enter the AC Vlan ID and press Enter. The message appearsLC Downloading State Table LC Downloading Results Downloading Software to VCN APs Enter the AP Vlan ID and press Enter. The message appearsAP Downloading State Table Check Software Download for the LC Cards Download Failed for all LCs and all VCN APs Download Failed for One or More Line Cards but not AllDownload Failed for One or More VCN APs but not All Troubleshooting State Ethernet Line PowerUse the front panel LEDs to determine each port’s status Determining VCN AP Status During PostProblems Describes the LEDsVCN AP LEDs State IndicatesVCN AP is not VCN AP VCN AC Problem Solution Summary of VCN AP LED Indications after PostNIC Hdlc Traffic Count Indicators Summary of Problems Indicated by Counts of Errored FramesSummary Abnormal Indications From Traffic Counts Counter Counts the Frames Normal Count IndicatesFatal Error Messages Error message Significance User ActionAppendix a Troubleshooting Product Specification EMCAppendix B Product Specification Local Access Confirm Reset Board Management Menu appearsType Y to reset. The screen in appears Type S the downloading message appears FigureProcomm window , select Data Send File Figure Procomm Plus Terminal ScreenScreen in appears Select the correct file and click OpenWhile the file is downloading, the status window in appears Send File Status WindowFlash VCN AP PIN Assignments for LMA D Cable LM Terminal Connector Pin AssignmentPin No. Assignment VCN AP describes the pin assignments LM Cable Wiring LM Cable Connections MiniDIN DB-9 Pin No Pin No. AssignmentAppendix D PIN Assignments for LMA Cable Terminal Emulation Settings Terminal Emulation SettingsTo define the terminal emulation settings DefiningTerminal Settings Configuration BarTerminal settings can be established in one of two ways Procomm Plus SettingsProcomm Setup Window No From Left Function SettingsFlow control Connection Properties WindowServices ServicesTechnical Support Online TechnicalAccess by Analog Modem Username anonymousHours a day, 7 days a week Country Data Rate Telephone Number847 262 Access by Digital Modem408 727 Europe, South Africa, and Middle East Country Telephone Number Asia, Pacific RimCountry Telephone Number Fax Number Page Index NumbersRemote software download Requirements 3Com Corporation Limited Warranty Obtaining Warranty Service Ninety 90 days Governing LAWEMC Statements