3Com DSA-3CV1001-02 service manual Download Failed for all LCs and all VCN APs

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Remote Software Download

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Solving Problems in If the LC Downloading Results in Figure 58 show download failed for one Remote Software or more Line Cards or the AP Downloading Results in Figure 60 show

Download download failed for one or more APs, follow the procedures this section to solve the problems.

Download Failed for all LCs and all VCN APs

Check the following:

■Downloading VCN AP software version.

If the version is not 3.5 or later, locally download version 3.5 or the later version to the VCN AP. Refer to Appendix C, Loading Software Through Local Access.

■Downloading VCN AP connections to the network.

■Check the configuration of your switch and perform the following step:

Run the ConfApp program on the switch or perform manual configuration according to Visitor and Community Based Networking Access Concentrator Service Manual, the section Configuring the Ethernet Switch for the VCN Access Concentrator.

Perform remote software download again.

Download Failed for One or More Line Cards but not All

Check the following:

■Software version of the failed LCs.

If the version is not 3.5 or later, locally download the current software. Refer to the Visitor and Community Based Networking Access Concentrator Service Manual. Remote software download need not be performed after this step.

■Check the physical path between the downloading VCN AP and the

VCN AC.

■Check the configuration of your switch and perform the following steps:

Run the ConfApp program on the switch or perform manual configuration according to Visitor and Community Based Networking Access Concentrator Service Manual, the section Configuring the Ethernet Switch for the VCN Access Concentrator.

Perform remote software download again.

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Contents Visitor and Community Network Access Point 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Icon Description About this GuideConventions List conventions that are used throughout this guideCompliance RelatedDocumentation YearContents Summary and Structure of the Menus Login Using the Local Management Access3Com FTP Site Online Technical Services World Wide Web SitePage Community Features BenefitsOverview VisitorOverview Shows a typical MTU/MDU application Visitor Community Network ApplicationsFeatures PBX VCN AP Software Download Network Configuration VCN Access Point LEDs and Connectors Front View Describes the LEDs and connectors on the front panelType State Used to VCN AP Unit LEDs and Connectors Back Panel Describes the connectors on the back panelTo reduce the risk of electrocution and fire Safety InformationSicherheitsvorkeh- rungen für den VCN Access Point Précautions de sécurité concernant le VCN Access PointSicherheitsvorkehrungen für den VCN Access Point Safety Information 3Com Installing and Operating VCN Access PointUnpacking List Quantity Supplied byUnder a table, see Installing the VCNAccess Point Wall, seeApply the paper template to the wall as shown in Figure Access Point on a WallDrill Holes for Anchors Insert the three anchors. See FigureInserting Anchors Screw Holes in the Top of the VCN AP Drive the last screw into the wall anchor to the full depthVCN AP without Curved Cover Table the lower surface of a table, as in FigureAp er tem pla te Lin e W e r Driving Two Screws into the Table Is aligned with the VCN APs small screw hole. See FigureInserting the VCN AP under the Table Completion of Mounting the VCN AP Under the Table Preparing VCN AP for Table Top Use Troubleshooting, section Power-on Self Test Post Any front panel connection Operating the VCNVCN AP may be used for the following Making a Voice CallReceiving Faxes Receiving Data TrafficTerminal Using the Local Management AccessUsing ManagementTerminal Emulator MenusMenus use the management system efficiently Menu Hierarchy Type your password and press Enter Type your Login ID and press EnterNumber Sequence Corresponding to Submenus VCN AP Main Menu Return to Previous Menu OptionVCN AP Management Menu Version ScreenEthernet Traffic Counters Ethernet Traffic Count Screen Ethernet StatusIf a PC is not connected, the message in appears Reset CountersChange Ethernet Work Mode Menu Learning TableSetting Internal Loopback Mode Setting External Loopback Mode When you discard the operation, the message appearsHdlc Traffic Counters Hdlc Menu To view the Hdlc MenuHdlc Status Type y and press Enter to perform the resetHdlc Status Screen Change Hdlc Work ModeNormal mode is lack of loopbacks Operation Mode Selector Menu appears Enter F Reset messagesVdsl QAM Channel Status Report To set the Vlan ID perform the following steps Set Vlan ID for ManagementTo change the password, do as follows Set Ethernet Half/Full Duplex ModeEnter the desired mode a confirmation message appears Change PasswordInterface from the Local Management port Set to Factory DefaultsProcedure Access in this manualDownload Downloading Software to the LCs in the VCN AC VCN Service Switch 10 Front PaneSoftware Download Network Configuration Enter the AC Vlan ID and press Enter. The message appears Software Download MenuLC Downloading State Table LC Downloading Results Enter the AP Vlan ID and press Enter. The message appears Downloading Software to VCN APsAP Downloading State Table Check Software Download for the LC Cards Download Failed for One or More Line Cards but not All Download Failed for all LCs and all VCN APsDownload Failed for One or More VCN APs but not All Determining VCN AP Status During Post TroubleshootingState Ethernet Line Power Use the front panel LEDs to determine each port’s statusState Indicates ProblemsDescribes the LEDs VCN AP LEDsVCN AP is not VCN AP VCN AC Summary of VCN AP LED Indications after Post Problem SolutionNIC Counter Counts the Frames Normal Count Indicates Hdlc Traffic Count IndicatorsSummary of Problems Indicated by Counts of Errored Frames Summary Abnormal Indications From Traffic CountsError message Significance User Action Fatal Error MessagesAppendix a Troubleshooting EMC Product SpecificationAppendix B Product Specification Local Access Management Menu appears Confirm Reset BoardType S the downloading message appears Figure Type Y to reset. The screen in appearsProcomm Plus Terminal Screen Procomm window , select Data Send File FigureSelect the correct file and click Open Screen in appearsSend File Status Window While the file is downloading, the status window in appearsFlash VCN AP PIN Assignments for LMA D Cable LM Terminal Connector Pin AssignmentPin No. Assignment VCN AP describes the pin assignments MiniDIN DB-9 Pin No Pin No. Assignment LM Cable Wiring LM Cable ConnectionsAppendix D PIN Assignments for LMA Cable Defining Terminal Emulation SettingsTerminal Emulation Settings To define the terminal emulation settingsProcomm Plus Settings Terminal SettingsConfiguration Bar Terminal settings can be established in one of two waysNo From Left Function Settings Procomm Setup WindowConnection Properties Window Flow controlOnline Technical ServicesServices Technical SupportCountry Data Rate Telephone Number Access by Analog ModemUsername anonymous Hours a day, 7 days a week847 262 Access by Digital Modem408 727 Country Telephone Number Asia, Pacific Rim Europe, South Africa, and Middle EastCountry Telephone Number Fax Number Page Numbers IndexRemote software download Requirements 3Com Corporation Limited Warranty Obtaining Warranty Service Governing LAW Ninety 90 daysEMC Statements