3Com DSA-3CV1001-02 service manual Obtaining Warranty Service

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OBTAINING WARRANTY SERVICE

Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service Center within the applicable warranty period to obtain warranty service authorization. Dated proof of purchase from 3Com or its authorized reseller may be required. Products returned to 3Com’s Corporate Service Center must be preauthorized by 3Com with a Return Material Authorization (RMA) number or User Service Order (USO) number marked on the outside of the package, and sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to 3Com until the returned item is received by 3Com. The repaired or replaced item will be shipped to Customer, at 3Com’s expense, not later than thirty (30) days after 3Com receives the defective product.

3Com shall not be responsible for any software, firmware, information, or memory data of Customer contained in, stored on, or integrated with any products returned to 3Com for repair, whether under warranty or not.

Dead- or Defective-on-Arrival. In the event a product completely fails to function or exhibits a defect in materials or workmanship within the first forty-eight (48) hours of installation but no later than thirty (30) days after the date of purchase, and this is verified by 3Com, it will be considered dead- or defective-on-arrival (DOA) and a replacement shall be provided by advance replacement. The replacement product will normally be shipped not later than three (3) business days after 3Com’s verification of the DOA product, but may be delayed due to export or import procedures. The shipment of advance replacement products is subject to local legal requirements and may not be available in all locations. When an advance replacement is provided and Customer fails to return the original product to 3Com within fifteen (15) days after shipment of the replacement, 3Com will charge Customer for the replacement product, at list price.

WARRANTIES EXCLUSIVE

IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NONINFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. 3COM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, OR USE OF ITS PRODUCTS.

3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO OPEN, REPAIR, OR MODIFY THE PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, POWER CUTS OR OUTAGES, OTHER HAZARDS, OR ACTS OF GOD.

LIMITATION OF LIABILITY

TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE or profits, LOSS OF BUSINESS, loss of information or data, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE paid, AT 3COM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

DISCLAIMER

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the

 

limitation of incidental or consequential damages for certain products supplied to consumers, or the

 

limitation of liability for personal injury, so the above limitations and exclusions may be limited in their

 

application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be

 

limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which

 

may vary depending on local law.

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Contents Visitor and Community Network Access Point 3Com Corporation 5400 Bayfront Plaza Santa Clara, California List conventions that are used throughout this guide About this GuideConventions Icon DescriptionYear RelatedDocumentation ComplianceContents Using the Local Management Access Summary and Structure of the Menus LoginOnline Technical Services World Wide Web Site 3Com FTP SitePage Visitor Features BenefitsOverview CommunityOverview Visitor Community Network Applications Shows a typical MTU/MDU applicationFeatures PBX VCN AP Software Download Network Configuration VCN Access Point LEDs and Connectors Front View Describes the LEDs and connectors on the front panelType State Used to Describes the connectors on the back panel VCN AP Unit LEDs and Connectors Back PanelSafety Information To reduce the risk of electrocution and firePrécautions de sécurité concernant le VCN Access Point Sicherheitsvorkeh- rungen für den VCN Access PointSicherheitsvorkehrungen für den VCN Access Point Safety Information Quantity Supplied by Installing and Operating VCN Access PointUnpacking List 3ComWall, see Installing the VCNAccess Point Under a table, seeAccess Point on a Wall Apply the paper template to the wall as shown in FigureInsert the three anchors. See Figure Drill Holes for AnchorsInserting Anchors Drive the last screw into the wall anchor to the full depth Screw Holes in the Top of the VCN APTable the lower surface of a table, as in Figure VCN AP without Curved CoverAp er tem pla te Lin e W e r Is aligned with the VCN APs small screw hole. See Figure Driving Two Screws into the TableInserting the VCN AP under the Table Completion of Mounting the VCN AP Under the Table Preparing VCN AP for Table Top Use Troubleshooting, section Power-on Self Test Post Making a Voice Call Operating the VCNVCN AP may be used for the following Any front panel connectionReceiving Data Traffic Receiving FaxesManagement Using the Local Management AccessUsing TerminalTerminal Emulator MenusMenus use the management system efficiently Menu Hierarchy Type your password and press Enter Type your Login ID and press EnterNumber Sequence Corresponding to Submenus Return to Previous Menu Option VCN AP Main MenuVersion Screen VCN AP Management MenuEthernet Traffic Counters Ethernet Status Ethernet Traffic Count ScreenLearning Table Reset CountersChange Ethernet Work Mode Menu If a PC is not connected, the message in appearsSetting Internal Loopback Mode When you discard the operation, the message appears Setting External Loopback ModeHdlc Menu To view the Hdlc Menu Hdlc Traffic CountersType y and press Enter to perform the reset Hdlc StatusChange Hdlc Work Mode Hdlc Status ScreenNormal mode is lack of loopbacks Operation Mode Selector Menu appears Reset messages Enter FVdsl QAM Channel Status Report Set Vlan ID for Management To set the Vlan ID perform the following stepsChange Password Set Ethernet Half/Full Duplex ModeEnter the desired mode a confirmation message appears To change the password, do as followsSet to Factory Defaults Interface from the Local Management portProcedure Access in this manualDownload VCN Service Switch 10 Front Pane Downloading Software to the LCs in the VCN ACSoftware Download Network Configuration Software Download Menu Enter the AC Vlan ID and press Enter. The message appearsLC Downloading State Table LC Downloading Results Downloading Software to VCN APs Enter the AP Vlan ID and press Enter. The message appearsAP Downloading State Table Check Software Download for the LC Cards Download Failed for all LCs and all VCN APs Download Failed for One or More Line Cards but not AllDownload Failed for One or More VCN APs but not All Use the front panel LEDs to determine each port’s status TroubleshootingState Ethernet Line Power Determining VCN AP Status During PostVCN AP LEDs ProblemsDescribes the LEDs State IndicatesVCN AP is not VCN AP VCN AC Problem Solution Summary of VCN AP LED Indications after PostNIC Summary Abnormal Indications From Traffic Counts Hdlc Traffic Count IndicatorsSummary of Problems Indicated by Counts of Errored Frames Counter Counts the Frames Normal Count IndicatesFatal Error Messages Error message Significance User ActionAppendix a Troubleshooting Product Specification EMCAppendix B Product Specification Local Access Confirm Reset Board Management Menu appearsType Y to reset. The screen in appears Type S the downloading message appears FigureProcomm window , select Data Send File Figure Procomm Plus Terminal ScreenScreen in appears Select the correct file and click OpenWhile the file is downloading, the status window in appears Send File Status WindowFlash VCN AP PIN Assignments for LMA D Cable LM Terminal Connector Pin AssignmentPin No. Assignment VCN AP describes the pin assignments LM Cable Wiring LM Cable Connections MiniDIN DB-9 Pin No Pin No. AssignmentAppendix D PIN Assignments for LMA Cable To define the terminal emulation settings Terminal Emulation SettingsTerminal Emulation Settings DefiningTerminal settings can be established in one of two ways Terminal SettingsConfiguration Bar Procomm Plus SettingsProcomm Setup Window No From Left Function SettingsFlow control Connection Properties WindowTechnical Support ServicesServices Online TechnicalHours a day, 7 days a week Access by Analog ModemUsername anonymous Country Data Rate Telephone Number847 262 Access by Digital Modem408 727 Europe, South Africa, and Middle East Country Telephone Number Asia, Pacific RimCountry Telephone Number Fax Number Page Index NumbersRemote software download Requirements 3Com Corporation Limited Warranty Obtaining Warranty Service Ninety 90 days Governing LAWEMC Statements