Troubleshooting
General Troubleshooting
Some Quick and Easy Tips for Resolving Problems
Symptom | Possible Cause(s) | Possible Solution(s) |
Installation
Cannot direct enter channel number.
(TV in | If Installer Menu item 028 CH. OVERIDE is set to 0, only |
Menu item 028 CH. OVERIDE is set to | channels that are active in the TV’s channel lineup can be |
0, i.e., disabled (recommended setting). | selected. Set CH. OVERIDE to 1 to allow access for direct |
| keypad entry to all channels. |
(TV in FTG Mode) The channel entered | Channel access is restricted to channels included in the FTG |
is not part of the FTG Channel Map. | Channel Map. If necessary, make changes to the FTG Channel |
| Map using the FTG File Manager or the FTG Device |
| Configuration Application, as appropriate. |
Power
No power.
See troubleshooting flow chart on following page.
Picture Reception and Sound
No picture. | TV is turned OFF. |
| • | Turn TV ON. |
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| • | Power failure? |
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| Antenna/cable not connected. |
| Connect antenna/cable signal to TV. | |
| Connections incorrect. |
| Check connections on TV. | |
| MPI not connected. |
| If applicable, connect MPI cable to MPI device. | |
| Encrypted program. |
| Try another channel. | |
| Wrong tuning band. |
| Adjust Installer Menu settings. | |
Normal picture, | Audio muted. |
| Press MUTE or use Volume Up key to increase sound level. | |
poor or no sound. |
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Broadcast problem. |
| Try a different channel. | ||
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Erratic Operation |
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Installer Menu setup. | Wrong Installer Menu settings. |
| Adjust Installer Menu settings as required. | |
Installer Remote |
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Remote doesn’t work. | Remote not in TV Mode. |
| Use MODE key to select “TV”; puts remote into TV Mode. | |
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| Not aimed at IR remote sensor. |
| Point remote at IR receiver on TV. | |
| Remote too far from IR sensor. |
| Move remote closer to IR receiver on TV or darken room. | |
| MPI not connected. |
| If applicable, connect MPI cable to MPI device. | |
| IR path to TV’s receiver obstructed. |
| Remove obstructions. | |
| Weak batteries. |
| Replace batteries. | |
| Wrong battery polarity. |
| Check that “+” and | |
| Too much light in room. |
| Dim room light. | |
| Wrong Installer Remote. |
| Requires compatible Installer Remote. Contact your LG dealer. | |
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