Reference: General Troubleshooting
Some Quick and Easy Tips for Resolving Problems
Symptom | Possible Cause(s) | Possible Solution(s) |
Software Problems
Cannot direct enter channel number or “No Signal” appears.
Channel not included in Channel Scan in TV controller.
After
Power
No Power.See troubleshooting flow chart.
Display Panel Picture
No Picture. | Display panel is turned off. | • | Turn TV ON. |
|
| • | Power failure? |
| Antenna/cable not connected. | Connect antenna/cable signal to TV (see Owner's Manual). | |
| Connections incorrect. | Check connections on TV (see Owner's Manual). | |
| MPI not connected. | If applicable, connect MPI cable to MPI device. | |
| Encrypted program. | Try another channel. | |
| Wrong tuning band. | Adjust Installer Menu settings. | |
Erratic Operation
Installer Menu setup. | Wrong Installer Menu settings. | Adjust Installer Menu settings as required. |
Remote Control |
|
|
Remote doesn’t work. | Remote not in TV Mode. |
| Not aimed at IR remote sensor. |
| Remote too far from IR sensor. |
| MPI not connected. |
| IR path to TV’s receiver obstructed. |
| Weak batteries. |
| Wrong battery polarity. |
| Too much light in room. |
| Wrong Installer Remote. |
Use Mode key to select TV; puts remote into TV Mode. Point remote at TV’s IR receiver on TV.
Move remote closer to TV’s IR receiver or darken room. If applicable, connect MPI cable to MPI device. Remove obstructions.
Replace batteries.
Check that “+” and
Requires compatible Installer Remote. Contact your LG dealer.
Picture Reception
Normal picture, | Audio muted. | Press MUTE or use Volume Up key to increase sound level. |
poor or no sound. | Broadcast problem. | Try a different channel. |
|
Note: For other problems not caused by the TV, refer to the other devices’ operating guide(s).
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