Bosch Appliances D6600 installation and operation guide Symptom Problem Solution

Page 79

Conettix Communications Receiver/

Troubleshooting Guide en 79

Gateway

 

 

 

Symptom

Problem

Solution

 

 

 

D6200 cannot

D6200 network

Ensure that the Ethernet connection light on the network interface

connect to the

connection is

module for the PC running D6200 Software is on. This indicates a good

receiver through

defective, missing, or

network connection.

a network

has incorrect network

Ensure that the Ethernet connection light on the Network Ethernet

connection.

cable.

Module for the PC running D6200 Software is on. This indicates a good

 

 

network connection.

 

 

If using the D6600’s COM4 to connect to the Network Ethernet

 

 

Module, ensure that Menu Item 6.1.4 COM4 Network Adapter in the

 

 

D6600 is set to 1.

 

 

If using the D6600’s COM1 to connect to the Network Ethernet

 

 

Module, ensure that Menu Item 6.2.5 COM1 Network Adapter in the

 

 

D6600 is set to 1.

 

 

If using the D6100IPv6’s Ethernet connection, ensure that Menu item

 

 

6.2.5 Network Adapter is set to 1.

 

 

If communicating within the same LAN, the IP address of the PC

 

 

running the D6200 software must be entered into the receiver Menu

 

 

Items 6.4.1 IP Address 1, 6.4.2 IP Address 2, or 6.4.3 IP Address 3.

 

 

If communicating over a WAN, the external IP address of the LAN with

 

 

the PC running the D6200 software must be entered into the receiver’s

 

 

Menu Items 6.4.1 IP Address 1, 6.4.2 IP Address 2, or 6.4.3 IP Address

 

 

3.

 

 

Ensure that Menu Item 6.4.5 Network Programming Enable in the

 

 

receiver is set to 1.

 

 

Ensure that the D6200 programming software is set up for TCP/IP

 

 

network connection (select Administration → Connection Settings).

 

 

If communicating on the same LAN, ensure that the IP address of the

 

 

Network Ethernet Module or D6100IPv6 is entered correctly.

 

 

If communicating over a WAN, ensure that the external IP address of

 

 

the LAN with the Network Ethernet Module or D6100IPv6 is entered.

 

 

Ensure that the port number entered in the D6200 matches the port

 

 

number configured in the Network Ethernet Module.

 

 

If encryption is enabled on the D6200,

 

 

encryption must also be enabled on the Network Ethernet Module or

 

 

D6100IPv6.

 

 

the 16-byte key must be the same in the Network Ethernet Module or

 

 

D6100IPv6 and the D6200 software.

 

 

If communicating over a WAN, ensure that the firewalls of the LANs are

 

 

configured correctly.

 

 

For example, the Network Ethernet Module resides on one LAN and

 

 

the D6200 software resides in another LAN. A WAN connects them, but

 

 

the firewalls at both LANs should allow TCP and UDP packets through.

 

 

Ensure that firewalls allow your selected ports to pass through.

 

 

Contact your IT administrator.

 

 

 

Bosch Security Systems, Inc.

Installation and Operation Guide

2012.11 08 4998122704

Page 78 Page 80
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Page 78 Page 80
Contents Conettix Communications Receiver/Gate- way Page Table of contents No Data Received Reports Network CommunicationsCentral Station Automation System Central Station Tips Troubleshooting Guide Specifications Service Information Before Calling Emergency ProceduresAbout documentation IntroductionBosch Security Systems, Inc. Product Manufacturing Dates En Introduction Conettix Communications Receiver Gateway D6600/D6100IPv6 Supported Communication Formats 3System overviewConettix D6600 System Components Parts ListConettix D6100IPv6 System Components D6600 Quick InstallationCallout ᅳ Description AC Power and Telephone ConnectionsAutomation PC and External Parallel Printer Connections Time Setup D6600/D6100IPv6 Setting the Time and DateDate Setup D6600/D6100IPv6 D6600 Front Panel Card Functions and LocationsSystem Trouble LED Status Solid Red or Yellow Clear Line Cards and ModulesName Model Description D6600 Communications Receiver/Gateway Rear View D6600 Rear ViewD6600 Internal View Receiver Card PlacementD6100IPv6 Rear View D6100IPv6 Front PanelD6640/D6641 Line Cards and D6645 Line Terminator Cards D6600 Specific CardsD6640/D6641 LED Descriptions Card InstallationFlash Pattern Color Function Installing Line Cards Installing Terminator CardsD6640/D6641 Telephone Line Monitoring D6610 CPU Card and D6615 CPU Terminator CardRemoving the CPU Card Card Removal and ReplacementReplacing the CPU Card Printer Specifications Installation Check List InstallationShipment D6600 only Rack Mount Instructions Removing Power to the ReceiverConnecting External Batteries PowerPower Supply Modules Main Power Standby PowerDevice Qty Battery Standby UPS AC Standby Current Minimum Standby BatteryEstimated BTU Load Minimum Standby UPS Power10.1 Overview of Input and Output Ports Input and Output PortsUPS Monitoring through CPU Programmable Input Ports Input Reverse Connection Configuration Input Default Connection ConfigurationTerminator Card Configuration 11.1 Process Flow D6600/D6100IPv6 OperationBuzzer Operation How Call Groups WorkReporting Devices Primary and Secondary 11.3 Operating in Manual Mode 11.2 Normal Operation ModeEvent Buffer Display Using the Keypad11.4 Keypad Menu Operation LogKeypad Functions Software Version DisplayClear Pending Events Function Busy Seconds Line Busy ReportsLCD/LED Availability Test Function SIA Two-Way AudioTwo-Way Auto Modes of Operation Enhancements and ChangesPage Plement Network CommunicationsPanel NIC Callout ᅳ Description Operation 12.1 Conettix D6600/D6100IPv6 Pre-installation RequirementsHost Computer for Conettix D6600/D6100IPv6 System Setup Setting Up the Host ComputerDouble-clickLocal Area connection Select Start → Settings → Control PanelProtocol TCP/IP Network administrator Page Page COM1 COM4 Network Failover Solution D6600 OnlyCallout Description Conettix Datagram Type Differences Internal IP Address Source Port Networking and EncryptionUsing Two D6686/D6682/D6680 Modules in a System Using Encryption for the First TimeUpgrading Encryption Obtaining the Latest D6200CD Software 12.3 Special Conettix D6600 Applications12.4.1 Factory Default IP Address 12.4 D6100IPv6 Configuration Setup InstructionsD6680/D6682 No Identifying the MAC Hardware Address 12.4.4 Using the D6200 to configure the D6100IPv612.4.3 Obtaining an IP Address FTP User Name admin FTP Password Pass Page Cidr D6100IPv6 I&O Guide 12.4.5 Configuring for Network Communication Enter 12.5 D6100i Configuration Setup Instructions12.5.1 Identifying the MAC Hardware Address 12.5.2 Obtaining an IP AddressSelect Start → Run Initial IP Address Assignment Using ARP.EXEArp -s xxx.xxx.xxx.xxx zz-zz-zz-zz-zz-zz Click StartControl PanelPrograms Using Telnet to Finish the ConfigurationSelect Programs and Features Select Turn Windows Features on or offConfiguration Using Telnet Page Steps below, type the correct value and press Enter Press Down to view 6.3.6 Network Automation Output Format 12.5.6 Configuring for Network CommunicationPress Down to view the 6.2 Network adapter and press Enter Press Enter1EnterPress Enter to view 6.4.1 IP Address 13.3 Wrong Data 13.2 Data ErrorNo Data Received Reports 13.1 No Data ReceivedReceiver system Direct Connect Central Station Automation SystemReceiver System Standard/Network Automation Central Station Tips 15.7 Test Communicator 15.6 Radio Frequency InterferenceSymptom Problem Solution Troubleshooting GuidePage Symptom Problem Solution Specifications LED Psdn D6600 and D6100IPv6 Listings and Approvals Emergency Data Sheet Service InformationReceiver Connected to Computer System? Yes No Page Page Bosch Security Systems, Inc
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