VTech LS6425-2, LS6426-3, LS6425-4 Troubleshooting, Appendix, My telephone does not work at all

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Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.

My telephone does not work at all.

•Make sure the battery is installed and charged correctly (pages 3-4). For optimum daily performance, return the handset to the telephone base or charger after use.

•Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the telephone base and the telephone wall jack.

•Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.

•Charge the battery in the handset for up to 10 hours.

•If the battery is completely depleted, charge the handset for at least 30 minutes before use (page 4).

•Remove and then install the battery again. If that still does not work, it may be necessary to purchase a new battery.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

•Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or telephone service. Contact your telephone service provider.

There is no dial tone.

•Try all the above suggestions.

•Move the handset closer to the telephone base. It may be out of range.

•The telephone line cord may be defective. Install a new telephone line cord.

•Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this telephone either, the problem is in your wiring or telephone service. Contact your telephone service provider.

I cannot dial out from my cordless handset.

•Try all the above suggestions.

•Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing.

•If other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider.

•Eliminate any background noise. Mute the cordless handset before dialing, or dial from another room in your home with less background noise.

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Contents Models LS6425/LS6425-2 LS6425-3/ LS6425-4 LS6426-3/LS6426-4 User’s manualw w w.v t e c h p h o n e s . c o m Congratulations Getting started Telephone settingsTelephone operation Multiple handset useCaller ID Answering system settingsAnswering system operation AppendixGetting started Parts checklistTelephone installation Battery installation HANDSET Battery chargingdisplays Place in charger Tabletop to wall mount installation Installation options4. See Telephone installation on page Wall mount to tabletop installationIN USE light Telephone base layoutFIND HANDSET REPEATVOLUME directory/volume Handset layoutCHARGE light MUTE/DELETEOFF/CANCEL CID//VOLUME caller ID/volumeMENU/SELECT Dialing keysPUSH TO TALK PUSH TO TALK PTTPress to begin a broadcast to one or multiple handsets pages 28 and To enter the handset menu Telephone settingsUsing the menu Ringer volume handset Ringer volume telephone baseMENU/SELECT 3. Press MENU/SELECT to select Ringer volume Ringer toneMENU/SELECT 3. Press MENU/SELECT to select LCD language Set date and timeLCD language Voice announce caller ID Clear voicemail indicators Key tone Rename handsetHome area code CID time synchronizationWebsite Dial modeTelephone operation Listening volumeMake a call Predial a callTemporary tone dialing MuteTemporary ringer silencing Call waiting Find handsetEqualizer RedialDelete a redial entry Review and dial a redial entryCopy a number from the redial list to the directory OR 1. Press /FLASH or /SPEAKER 2. Press REDIAL/PAUSETo access a number from the caller ID log while on a call To access a number from the directory while on a callTo access a number from the redial list while on a call Chain dialingJoin a call in progress Multiple handset useIntercom To share an outside callAnnounced transfer Answer an incoming call during an intercom callpress OFF/CANCEL on your handset Blind transferTurn PTT on or off PTT requires two handsets when you press PUSH TO TALKPush-to-talk PTT PTT to a single handset PTT to multiple handsets Change a one-to-one PTT call to intercom call Answer a PTT callAnswer an incoming call during a PTT call End a PTT callMake an outgoing call during a PTT call To end or leave a PTT callAbout the directory DirectoryENTER NAME Mike Smith Add a directory entryAnswering sys Directory Review Add contact ENTER NUMBER Dial a directory entry Search the directoryAlphabetical search Delete a directory entry Edit a directory entryMike Smith EDIT NUMBER EDIT NAME Mike Smith Saved Mike Smith Mike Smith Delete contact?Copy from Directory Assign a directory entry to a speed dial locationDial a speed dial entry 5. Press MENU/SELECT to choose Change SD Reassign a speed dial numberDelete a speed dial entry Information about caller ID with call waiting Caller IDAbout caller ID Memory match Caller ID logView dialing options Missed call indicatorReview the caller ID log displays EDIT NUMBER Dial a caller ID log entrySave a caller ID log entry to the directory Caller ID log display screen messages Delete the caller ID log entriesTo delete one entry To delete all entriesAnswering system Answering system settingsAnnouncement Record your own announcementDelete your announcement Play your announcement3. Press MENU/SELECT to highlight Announcement 4. Press MENU/SELECT to select Play anncCall screening Answer on/offTo turn on or off with the telephone base To turn on or off with a handsetNumber of rings Remote access codeMessage recording time Message alert toneAnswering system and voicemail Using the answering system and voicemail togetherAnswering system operation New message indication Message capacityCall intercept Call screening at the telephone baseTo play messages with the telephone base Message playbackPlay new msgs To play messages with a handsetPlay old msgs, then press MENU/SELECT it announces, “Less than three minutes to record.”To delete all old messages with the telephone base Delete all old messages“All old messages deleted.” To delete all old messages with a handsetTo record a memo Record, play and delete memosMessage window displays 3. Then you can enter one of the following remote commands Remote accessCommand 1. Dial your telephone number from any touch-tone telephoneHandset display screen messages AppendixNo battery is installed. Follow the directions for battery Handset lights Handset and telephone base indicatorsTelephone base lights ANS ON/OFFBattery To register a handset Expand your telephone systemAdd and register a handset To deregister all handsets To resetDeregister handsets My telephone does not work at all TroubleshootingThere is no dial tone I cannot dial out from my cordless handsetThe CHARGE light is off Low battery shows on screenThe telephone does not ring when there is an incoming call I hear noise on the cordless handset and the keys do not work My handset beeps and is not performing normallyMy caller ID features are not working properly I hear other calls when using the cordless handsetThe other party cannot hear my voice during a call Registration failed appears on the handsetOut of range OR No pwr at base shows in the handset screen Caller ID entries do not match the numbers I need to dialNew voicemail and show on the display and I don’t know why I cannot retrieve voicemail messagesThe answering system does not record messages The outgoing announcement is not clearThe messages on the answering system are very difficult to hear The messages on the answering system are incompleteCommon cure for electronic equipment The answering system does not respond to remote commandsSAVE THESE INSTRUCTIONS Important safety instructionsMaintenance Precautions for users of implanted cardiac pacemakersOperating range Cleaning your telephoneThe RBRC seal About cordless telephonesFCC Part 68 and ACTA FCC, ACTA and IC regulationsFCC Part Industry Canada What does this limited warranty cover? Limited warrantyHow long is the limited warranty period? What is not covered by this limited warranty?How do you get warranty service? Please retain your original sales receipt as proof of purchaseWhat must you return with the Product to get warranty service? Other limitationsTechnical specifications Index Index
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