VTech LS6425 Appendix, Troubleshooting, Caller ID entries do not match the numbers I need to dial

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Appendix

Troubleshooting

Caller ID entries do not match the numbers I need to dial.

•Caller ID service delivers 10 digits (the area code plus the seven-digit number). If you need to dial something other 10 digits, see View dialing options on page 40 for instructions on changing the number.

•If you dial seven digits for local calls, you may want to use the home area code feature (page 17).

Out of range OR No pwr at base shows in the handset screen.

•The handset may be out of range. Move it closer to the telephone base.

•Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.

•Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and install the battery again. Place the handset in the telephone base and allow up to one minute for the handset and telephone base to synchronize.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

New voicemail and Caller ID entries do not match the numbers I need to dial. show on the display and I don’t know why.

•Your telephone has voicemail indication that is separate from the built-in answering

system. If New voicemail and Out of range OR No pwr at base shows in the handset screen. appear on the display, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 48). If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access your voicemail.

The answering system does not answer after the correct number of rings.

•Make sure the answering system is on. When the answering system is on, the

New voicemail and show on the display and I don’t know why./ANS ON/OFF light on the telephone base should be lit and ANS ON should show on the handset.

•If toll saver is selected, the number of rings changes to two when there are new messages waiting (page 46).

•If the memory is full or if the answering system is off, the answering system answers after 10 rings.

•In some cases, the answering system is affected by the ringing system used by your telephone service provider.

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Contents User’s manual w w w.v t e c h p h o n e s . c o mModels LS6425/LS6425-2 LS6425-3/ LS6425-4 LS6426-3/LS6426-4 Congratulations Getting started Telephone settingsTelephone operation Multiple handset useCaller ID Answering system settingsAnswering system operation AppendixGetting started Parts checklistTelephone installation Battery installation Battery charging displays Place in chargerHANDSET Tabletop to wall mount installation Installation options4. See Telephone installation on page Wall mount to tabletop installationIN USE light Telephone base layoutFIND HANDSET REPEATVOLUME directory/volume Handset layoutCHARGE light MUTE/DELETEOFF/CANCEL CID//VOLUME caller ID/volumeMENU/SELECT Dialing keysPUSH TO TALK PTT Press to begin a broadcast to one or multiple handsets pages 28 andPUSH TO TALK Telephone settings Using the menuTo enter the handset menu Ringer volume handset Ringer volume telephone baseMENU/SELECT 3. Press MENU/SELECT to select Ringer volume Ringer toneSet date and time LCD languageMENU/SELECT 3. Press MENU/SELECT to select LCD language Voice announce caller ID Clear voicemail indicators Key tone Rename handsetHome area code CID time synchronizationWebsite Dial modeTelephone operation Listening volumeMake a call Predial a callMute Temporary ringer silencingTemporary tone dialing Call waiting Find handsetEqualizer RedialDelete a redial entry Review and dial a redial entryCopy a number from the redial list to the directory OR 1. Press /FLASH or /SPEAKER 2. Press REDIAL/PAUSETo access a number from the caller ID log while on a call To access a number from the directory while on a callTo access a number from the redial list while on a call Chain dialingJoin a call in progress Multiple handset useIntercom To share an outside callAnnounced transfer Answer an incoming call during an intercom callpress OFF/CANCEL on your handset Blind transferPTT requires two handsets when you press PUSH TO TALK Push-to-talk PTTTurn PTT on or off PTT to a single handset PTT to multiple handsets Change a one-to-one PTT call to intercom call Answer a PTT callAnswer an incoming call during a PTT call End a PTT callMake an outgoing call during a PTT call To end or leave a PTT callAbout the directory DirectoryAdd a directory entry Answering sys Directory Review Add contact ENTER NUMBERENTER NAME Mike Smith Search the directory Alphabetical searchDial a directory entry Delete a directory entry Edit a directory entryMike Smith EDIT NUMBER EDIT NAME Mike Smith Saved Mike Smith Mike Smith Delete contact?Assign a directory entry to a speed dial location Dial a speed dial entryCopy from Directory Reassign a speed dial number Delete a speed dial entry5. Press MENU/SELECT to choose Change SD Caller ID About caller IDInformation about caller ID with call waiting Memory match Caller ID logMissed call indicator Review the caller ID logView dialing options Dial a caller ID log entry Save a caller ID log entry to the directorydisplays EDIT NUMBER Caller ID log display screen messages Delete the caller ID log entriesTo delete one entry To delete all entriesAnswering system Answering system settingsAnnouncement Record your own announcementDelete your announcement Play your announcement3. Press MENU/SELECT to highlight Announcement 4. Press MENU/SELECT to select Play anncCall screening Answer on/offTo turn on or off with the telephone base To turn on or off with a handsetNumber of rings Remote access codeMessage recording time Message alert toneUsing the answering system and voicemail together Answering system operationAnswering system and voicemail New message indication Message capacityCall intercept Call screening at the telephone baseTo play messages with the telephone base Message playbackPlay new msgs To play messages with a handsetPlay old msgs, then press MENU/SELECT it announces, “Less than three minutes to record.”To delete all old messages with the telephone base Delete all old messages“All old messages deleted.” To delete all old messages with a handsetRecord, play and delete memos Message window displaysTo record a memo 3. Then you can enter one of the following remote commands Remote accessCommand 1. Dial your telephone number from any touch-tone telephoneHandset display screen messages AppendixNo battery is installed. Follow the directions for battery Handset lights Handset and telephone base indicatorsTelephone base lights ANS ON/OFFBattery Expand your telephone system Add and register a handsetTo register a handset To reset Deregister handsetsTo deregister all handsets My telephone does not work at all TroubleshootingThere is no dial tone I cannot dial out from my cordless handsetLow battery shows on screen The telephone does not ring when there is an incoming callThe CHARGE light is off I hear noise on the cordless handset and the keys do not work My handset beeps and is not performing normallyMy caller ID features are not working properly I hear other calls when using the cordless handsetThe other party cannot hear my voice during a call Registration failed appears on the handsetOut of range OR No pwr at base shows in the handset screen Caller ID entries do not match the numbers I need to dialNew voicemail and show on the display and I don’t know why I cannot retrieve voicemail messagesThe answering system does not record messages The outgoing announcement is not clearThe messages on the answering system are very difficult to hear The messages on the answering system are incompleteCommon cure for electronic equipment The answering system does not respond to remote commandsSAVE THESE INSTRUCTIONS Important safety instructionsMaintenance Precautions for users of implanted cardiac pacemakersOperating range Cleaning your telephoneThe RBRC seal About cordless telephonesFCC, ACTA and IC regulations FCC PartFCC Part 68 and ACTA Industry Canada What does this limited warranty cover? Limited warrantyHow long is the limited warranty period? What is not covered by this limited warranty?How do you get warranty service? Please retain your original sales receipt as proof of purchaseWhat must you return with the Product to get warranty service? Other limitationsTechnical specifications Index Index
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