VTech LS6425-3 Appendix, Troubleshooting, I hear other calls when using the cordless handset

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Appendix

Troubleshooting

I hear other calls when using the cordless handset.

•Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or telephone service. Call your telephone service provider.

The other party cannot hear my voice during a call.

•Make sure the mute feature is not turned on during a call (page 20).

Registration failed appears on the handset.

•You may already have 12 handsets which the system can accommodate. See Expand your telephone system on page 59.

•Follow the steps on Common cure for electronic equipment (page 67), then try again to register a handset.

My caller ID features are not working properly.

•Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone.

•The caller may not be calling from an area which supports caller ID.

•Both your and your caller’s telephone service providers must use equipment compatible with the caller ID service.

•The caller ID information shows after the first or second ring.

•If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

The telephone does not receive caller ID or the telephone does not show caller ID during call waiting.

•Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider.

•The caller may not be calling from an area which supports caller ID.

•Both your and your caller’s telephone service providers must use equipment compatible with caller ID service.

•If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

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Contents Models LS6425/LS6425-2 LS6425-3/ LS6425-4 LS6426-3/LS6426-4 User’s manualw w w.v t e c h p h o n e s . c o m Congratulations Telephone settings Getting startedTelephone operation Multiple handset useAnswering system settings Caller IDAnswering system operation AppendixParts checklist Getting startedTelephone installation Battery installation HANDSET Battery chargingdisplays Place in charger Installation options Tabletop to wall mount installationWall mount to tabletop installation 4. See Telephone installation on pageTelephone base layout IN USE lightFIND HANDSET REPEATHandset layout VOLUME directory/volumeCHARGE light MUTE/DELETECID//VOLUME caller ID/volume OFF/CANCELMENU/SELECT Dialing keysPUSH TO TALK PUSH TO TALK PTTPress to begin a broadcast to one or multiple handsets pages 28 and To enter the handset menu Telephone settingsUsing the menu Ringer volume telephone base Ringer volume handsetMENU/SELECT 3. Press MENU/SELECT to select Ringer volume Ringer toneMENU/SELECT 3. Press MENU/SELECT to select LCD language Set date and timeLCD language Voice announce caller ID Clear voicemail indicators Rename handset Key toneCID time synchronization Home area codeDial mode WebsiteListening volume Telephone operationMake a call Predial a callTemporary tone dialing MuteTemporary ringer silencing Find handset Call waitingEqualizer RedialReview and dial a redial entry Delete a redial entryCopy a number from the redial list to the directory OR 1. Press /FLASH or /SPEAKER 2. Press REDIAL/PAUSETo access a number from the directory while on a call To access a number from the caller ID log while on a callTo access a number from the redial list while on a call Chain dialingMultiple handset use Join a call in progressIntercom To share an outside callAnswer an incoming call during an intercom call Announced transferBlind transfer press OFF/CANCEL on your handsetTurn PTT on or off PTT requires two handsets when you press PUSH TO TALKPush-to-talk PTT PTT to a single handset PTT to multiple handsets Answer a PTT call Change a one-to-one PTT call to intercom callEnd a PTT call Answer an incoming call during a PTT callMake an outgoing call during a PTT call To end or leave a PTT callDirectory About the directoryENTER NAME Mike Smith Add a directory entryAnswering sys Directory Review Add contact ENTER NUMBER Dial a directory entry Search the directoryAlphabetical search Edit a directory entry Delete a directory entryMike Smith EDIT NUMBER EDIT NAME Mike Smith Saved Mike Smith Mike Smith Delete contact?Copy from Directory Assign a directory entry to a speed dial locationDial a speed dial entry 5. Press MENU/SELECT to choose Change SD Reassign a speed dial numberDelete a speed dial entry Information about caller ID with call waiting Caller IDAbout caller ID Caller ID log Memory matchView dialing options Missed call indicatorReview the caller ID log displays EDIT NUMBER Dial a caller ID log entrySave a caller ID log entry to the directory Delete the caller ID log entries Caller ID log display screen messagesTo delete one entry To delete all entriesAnswering system settings Answering systemAnnouncement Record your own announcementPlay your announcement Delete your announcement3. Press MENU/SELECT to highlight Announcement 4. Press MENU/SELECT to select Play anncAnswer on/off Call screeningTo turn on or off with the telephone base To turn on or off with a handsetRemote access code Number of ringsMessage alert tone Message recording timeAnswering system and voicemail Using the answering system and voicemail togetherAnswering system operation Message capacity New message indicationCall intercept Call screening at the telephone baseMessage playback To play messages with the telephone baseTo play messages with a handset Play new msgsPlay old msgs, then press MENU/SELECT it announces, “Less than three minutes to record.”Delete all old messages To delete all old messages with the telephone base“All old messages deleted.” To delete all old messages with a handsetTo record a memo Record, play and delete memosMessage window displays Remote access 3. Then you can enter one of the following remote commandsCommand 1. Dial your telephone number from any touch-tone telephoneAppendix Handset display screen messagesNo battery is installed. Follow the directions for battery Handset and telephone base indicators Handset lightsTelephone base lights ANS ON/OFFBattery To register a handset Expand your telephone systemAdd and register a handset To deregister all handsets To resetDeregister handsets Troubleshooting My telephone does not work at allThere is no dial tone I cannot dial out from my cordless handsetThe CHARGE light is off Low battery shows on screenThe telephone does not ring when there is an incoming call My handset beeps and is not performing normally I hear noise on the cordless handset and the keys do not workI hear other calls when using the cordless handset My caller ID features are not working properlyThe other party cannot hear my voice during a call Registration failed appears on the handsetCaller ID entries do not match the numbers I need to dial Out of range OR No pwr at base shows in the handset screenNew voicemail and show on the display and I don’t know why I cannot retrieve voicemail messagesThe outgoing announcement is not clear The answering system does not record messagesThe messages on the answering system are very difficult to hear The messages on the answering system are incompleteThe answering system does not respond to remote commands Common cure for electronic equipmentImportant safety instructions SAVE THESE INSTRUCTIONSPrecautions for users of implanted cardiac pacemakers MaintenanceOperating range Cleaning your telephoneAbout cordless telephones The RBRC sealFCC Part 68 and ACTA FCC, ACTA and IC regulationsFCC Part Industry Canada Limited warranty What does this limited warranty cover?How long is the limited warranty period? What is not covered by this limited warranty?Please retain your original sales receipt as proof of purchase How do you get warranty service?What must you return with the Product to get warranty service? Other limitationsTechnical specifications Index Index
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