VTech LS6425-4 Appendix, Troubleshooting, My handset beeps and is not performing normally

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Appendix

Troubleshooting

My handset beeps and is not performing normally.

•Make sure the power cord is securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch.

•Move the handset closer to the telephone base. It may be out of range.

•Reset the telephone base by unplugging the electrical power to the base. Wait for 15 seconds and plug it back in again. Allow up to one minute for the cordless handset and the telephone base to synchronize.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

I hear noise on the cordless handset and the keys do not work.

•Make sure the telephone line cord is plugged in securely.

There is interference during a telephone conversation. My calls fade out when I am using the cordless handset.

•The handset may be out of range. Move it closer to the telephone base.

•If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

•Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to another outlet.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

•If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your telephone or modem farther apart from each other, or use a different surge protector.

•The location of your telephone base can impact the performance of your cordless phone. For better reception, install the telephone base in a centralized location within your home or office, away from walls or other obstructions. In many environments, elevating the telephone base improves overall performance.

•Disconnect the telephone base from the telephone wall jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or telephone service. Contact your telephone service provider (charges may apply).

•If other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider.

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Contents w w w.v t e c h p h o n e s . c o m User’s manualModels LS6425/LS6425-2 LS6425-3/ LS6425-4 LS6426-3/LS6426-4 Congratulations Multiple handset use Telephone settingsGetting started Telephone operationAppendix Answering system settingsCaller ID Answering system operationGetting started Parts checklistTelephone installation Battery installation displays Place in charger Battery chargingHANDSET Tabletop to wall mount installation Installation options4. See Telephone installation on page Wall mount to tabletop installationREPEAT Telephone base layoutIN USE light FIND HANDSETMUTE/DELETE Handset layoutVOLUME directory/volume CHARGE lightDialing keys CID//VOLUME caller ID/volumeOFF/CANCEL MENU/SELECTPress to begin a broadcast to one or multiple handsets pages 28 and PUSH TO TALK PTTPUSH TO TALK Using the menu Telephone settingsTo enter the handset menu Ringer tone Ringer volume telephone baseRinger volume handset MENU/SELECT 3. Press MENU/SELECT to select Ringer volumeLCD language Set date and timeMENU/SELECT 3. Press MENU/SELECT to select LCD language Voice announce caller ID Clear voicemail indicators Key tone Rename handsetHome area code CID time synchronizationWebsite Dial modePredial a call Listening volumeTelephone operation Make a callTemporary ringer silencing MuteTemporary tone dialing Redial Find handsetCall waiting EqualizerOR 1. Press /FLASH or /SPEAKER 2. Press REDIAL/PAUSE Review and dial a redial entryDelete a redial entry Copy a number from the redial list to the directoryChain dialing To access a number from the directory while on a callTo access a number from the caller ID log while on a call To access a number from the redial list while on a callTo share an outside call Multiple handset useJoin a call in progress IntercomAnnounced transfer Answer an incoming call during an intercom callpress OFF/CANCEL on your handset Blind transferPush-to-talk PTT PTT requires two handsets when you press PUSH TO TALKTurn PTT on or off PTT to a single handset PTT to multiple handsets Change a one-to-one PTT call to intercom call Answer a PTT callTo end or leave a PTT call End a PTT callAnswer an incoming call during a PTT call Make an outgoing call during a PTT callAbout the directory DirectoryAnswering sys Directory Review Add contact ENTER NUMBER Add a directory entryENTER NAME Mike Smith Alphabetical search Search the directoryDial a directory entry Mike Smith Mike Smith Delete contact? Edit a directory entryDelete a directory entry Mike Smith EDIT NUMBER EDIT NAME Mike Smith SavedDial a speed dial entry Assign a directory entry to a speed dial locationCopy from Directory Delete a speed dial entry Reassign a speed dial number5. Press MENU/SELECT to choose Change SD About caller ID Caller IDInformation about caller ID with call waiting Memory match Caller ID logReview the caller ID log Missed call indicatorView dialing options Save a caller ID log entry to the directory Dial a caller ID log entrydisplays EDIT NUMBER To delete all entries Delete the caller ID log entriesCaller ID log display screen messages To delete one entryRecord your own announcement Answering system settingsAnswering system Announcement4. Press MENU/SELECT to select Play annc Play your announcementDelete your announcement 3. Press MENU/SELECT to highlight AnnouncementTo turn on or off with a handset Answer on/offCall screening To turn on or off with the telephone baseNumber of rings Remote access codeMessage recording time Message alert toneAnswering system operation Using the answering system and voicemail togetherAnswering system and voicemail Call screening at the telephone base Message capacityNew message indication Call interceptTo play messages with the telephone base Message playbackit announces, “Less than three minutes to record.” To play messages with a handsetPlay new msgs Play old msgs, then press MENU/SELECTTo delete all old messages with a handset Delete all old messagesTo delete all old messages with the telephone base “All old messages deleted.”Message window displays Record, play and delete memosTo record a memo 1. Dial your telephone number from any touch-tone telephone Remote access3. Then you can enter one of the following remote commands CommandHandset display screen messages AppendixNo battery is installed. Follow the directions for battery ANS ON/OFF Handset and telephone base indicatorsHandset lights Telephone base lightsBattery Add and register a handset Expand your telephone systemTo register a handset Deregister handsets To resetTo deregister all handsets I cannot dial out from my cordless handset TroubleshootingMy telephone does not work at all There is no dial toneThe telephone does not ring when there is an incoming call Low battery shows on screenThe CHARGE light is off I hear noise on the cordless handset and the keys do not work My handset beeps and is not performing normallyRegistration failed appears on the handset I hear other calls when using the cordless handsetMy caller ID features are not working properly The other party cannot hear my voice during a callI cannot retrieve voicemail messages Caller ID entries do not match the numbers I need to dialOut of range OR No pwr at base shows in the handset screen New voicemail and show on the display and I don’t know whyThe messages on the answering system are incomplete The outgoing announcement is not clearThe answering system does not record messages The messages on the answering system are very difficult to hearCommon cure for electronic equipment The answering system does not respond to remote commandsSAVE THESE INSTRUCTIONS Important safety instructionsCleaning your telephone Precautions for users of implanted cardiac pacemakersMaintenance Operating rangeThe RBRC seal About cordless telephonesFCC Part FCC, ACTA and IC regulationsFCC Part 68 and ACTA Industry Canada What is not covered by this limited warranty? Limited warrantyWhat does this limited warranty cover? How long is the limited warranty period?Other limitations Please retain your original sales receipt as proof of purchaseHow do you get warranty service? What must you return with the Product to get warranty service?Technical specifications Index Index
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