VTech LS6425-2, LS6426-3, LS6425-4 Appendix, Troubleshooting, Common cure for electronic equipment

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Appendix

Troubleshooting

The answering system does not respond to remote commands.

•Make sure your remote access code is correct (page 46).

•Make sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

•There may be interference on the telephone line you are using. Press the dialing keys firmly when dialing.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

•Make sure your computer is powered on.

•Make sure your Internet connection is working properly.

•Make sure that the software is installed and running for your nontraditional telephone service.

•Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

•In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.

•If you are using a firewall, it may prevent access to your nontraditional telephone service. Contact your service provider for more information.

Common cure for electronic equipment.

•If the telephone is not responding normally, put the cordless handset in the telephone base. If it does not fix the problem, try the following (in the order listed):

1.Disconnect the power to the telephone base.

2.Disconnect the battery on the cordless handset.

3.Wait a few minutes before connecting power to the telephone base.

4.Remove and then install the battery again and place the cordless handset in the telephone base or charger.

5.Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute for this to take place.

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Contents Models LS6425/LS6425-2 LS6425-3/ LS6425-4 LS6426-3/LS6426-4 User’s manualw w w.v t e c h p h o n e s . c o m Congratulations Multiple handset use Telephone settingsGetting started Telephone operationAppendix Answering system settingsCaller ID Answering system operationGetting started Parts checklistTelephone installation Battery installation HANDSET Battery chargingdisplays Place in charger Tabletop to wall mount installation Installation options4. See Telephone installation on page Wall mount to tabletop installationREPEAT Telephone base layoutIN USE light FIND HANDSETMUTE/DELETE Handset layoutVOLUME directory/volume CHARGE lightDialing keys CID//VOLUME caller ID/volumeOFF/CANCEL MENU/SELECTPUSH TO TALK PUSH TO TALK PTTPress to begin a broadcast to one or multiple handsets pages 28 and To enter the handset menu Telephone settingsUsing the menu Ringer tone Ringer volume telephone baseRinger volume handset MENU/SELECT 3. Press MENU/SELECT to select Ringer volumeMENU/SELECT 3. Press MENU/SELECT to select LCD language Set date and timeLCD language Voice announce caller ID Clear voicemail indicators Key tone Rename handsetHome area code CID time synchronizationWebsite Dial modePredial a call Listening volumeTelephone operation Make a callTemporary tone dialing MuteTemporary ringer silencing Redial Find handsetCall waiting EqualizerOR 1. Press /FLASH or /SPEAKER 2. Press REDIAL/PAUSE Review and dial a redial entryDelete a redial entry Copy a number from the redial list to the directoryChain dialing To access a number from the directory while on a callTo access a number from the caller ID log while on a call To access a number from the redial list while on a callTo share an outside call Multiple handset useJoin a call in progress IntercomAnnounced transfer Answer an incoming call during an intercom callpress OFF/CANCEL on your handset Blind transferTurn PTT on or off PTT requires two handsets when you press PUSH TO TALKPush-to-talk PTT PTT to a single handset PTT to multiple handsets Change a one-to-one PTT call to intercom call Answer a PTT callTo end or leave a PTT call End a PTT callAnswer an incoming call during a PTT call Make an outgoing call during a PTT callAbout the directory DirectoryENTER NAME Mike Smith Add a directory entryAnswering sys Directory Review Add contact ENTER NUMBER Dial a directory entry Search the directoryAlphabetical search Mike Smith Mike Smith Delete contact? Edit a directory entryDelete a directory entry Mike Smith EDIT NUMBER EDIT NAME Mike Smith SavedCopy from Directory Assign a directory entry to a speed dial locationDial a speed dial entry 5. Press MENU/SELECT to choose Change SD Reassign a speed dial numberDelete a speed dial entry Information about caller ID with call waiting Caller IDAbout caller ID Memory match Caller ID logView dialing options Missed call indicatorReview the caller ID log displays EDIT NUMBER Dial a caller ID log entrySave a caller ID log entry to the directory To delete all entries Delete the caller ID log entriesCaller ID log display screen messages To delete one entryRecord your own announcement Answering system settingsAnswering system Announcement4. Press MENU/SELECT to select Play annc Play your announcementDelete your announcement 3. Press MENU/SELECT to highlight AnnouncementTo turn on or off with a handset Answer on/offCall screening To turn on or off with the telephone baseNumber of rings Remote access codeMessage recording time Message alert toneAnswering system and voicemail Using the answering system and voicemail togetherAnswering system operation Call screening at the telephone base Message capacityNew message indication Call interceptTo play messages with the telephone base Message playbackit announces, “Less than three minutes to record.” To play messages with a handsetPlay new msgs Play old msgs, then press MENU/SELECTTo delete all old messages with a handset Delete all old messagesTo delete all old messages with the telephone base “All old messages deleted.”To record a memo Record, play and delete memosMessage window displays 1. Dial your telephone number from any touch-tone telephone Remote access3. Then you can enter one of the following remote commands CommandHandset display screen messages AppendixNo battery is installed. Follow the directions for battery ANS ON/OFF Handset and telephone base indicatorsHandset lights Telephone base lightsBattery To register a handset Expand your telephone systemAdd and register a handset To deregister all handsets To resetDeregister handsets I cannot dial out from my cordless handset TroubleshootingMy telephone does not work at all There is no dial toneThe CHARGE light is off Low battery shows on screenThe telephone does not ring when there is an incoming call I hear noise on the cordless handset and the keys do not work My handset beeps and is not performing normallyRegistration failed appears on the handset I hear other calls when using the cordless handsetMy caller ID features are not working properly The other party cannot hear my voice during a callI cannot retrieve voicemail messages Caller ID entries do not match the numbers I need to dialOut of range OR No pwr at base shows in the handset screen New voicemail and show on the display and I don’t know whyThe messages on the answering system are incomplete The outgoing announcement is not clearThe answering system does not record messages The messages on the answering system are very difficult to hearCommon cure for electronic equipment The answering system does not respond to remote commandsSAVE THESE INSTRUCTIONS Important safety instructionsCleaning your telephone Precautions for users of implanted cardiac pacemakersMaintenance Operating rangeThe RBRC seal About cordless telephonesFCC Part 68 and ACTA FCC, ACTA and IC regulationsFCC Part Industry Canada What is not covered by this limited warranty? Limited warrantyWhat does this limited warranty cover? How long is the limited warranty period?Other limitations Please retain your original sales receipt as proof of purchaseHow do you get warranty service? What must you return with the Product to get warranty service?Technical specifications Index Index