Troubleshooting, Problem Possible causes What to do

Troubleshooting

Problem	Possible causes	What to do
The LED on the front panel does	The mains cable is not connected.	Check that the mains cable is plugged
not light up/is not lit.		into the power socket.
The left-hand LED is red	The Mediamaster is in stand-by	Press the stand-by button to take the
	mode.	Mediamaster out of stand-by mode.

No sound or picture.	The satellite dish is not pointing	Adjust the dish. Check the signal level
	at the satellite.	indicator in one of the channel search
		submenus.
	There is no signal or only a weak	Check the cable connections, LNB,
	signal.	and other equipment that is connected
		to the LNB and the receiver, or adjust
		the dish.
No sound or picture on the horizon-	The LNB is faulty.	Replace the LNB.
tal modulated transponder.		If you have a long cable, increase the
		LNB voltage by 0.5 V using the An-
		tenna/Satellite Configuration menu.

Bad picture/blocking error.	The satellite dish is not pointing
	at the satellite.
	The signal is too strong.
	The satellite dish is too small.
	LNB noise factor is too high.
	The LNB is faulty.

Adjust the dish.

Connect a signal attenuator to the LNB input.

Change to a larger dish.

Change to an LNB with a lower noise factor.

Change the LNB.

There is no Welcome menu on the	The system is connected by SCART	Switch the TV to the appropriate AV
screen after you have switched the	cables and the TV is not in AV/EXT	input.
Mediamaster on for the first time.	mode.

You made a video recording from a	The Mediamaster was not left on	If you make a recording froma digital
digital satellite channel and the	the appropriate channel.	satellite TV channel, your Mediamaster
whole programme, or parts of it,		must be left on the channel from
were not recorded.	The system is connected by SCART	which you want to record.
	cables and the VCR is not in AV/EXT	Switch the VCR to appropriate the AV
	mode.	input.

The remote control is not working.	The batteries are exhausted.	Change both batteries.
	The remote control is incorrectly	Aim the remote control at the box.
	aimed.	Check that nothing is blocking the
		front panel.
	The Mediamaster is in stand-by	Check whether LED indicator 2 on the
	mode.	front panel is flashing when you press
		a button. If not, replace both batteries.

You have forgotten your secret ac-		Contact your dealer or Service Pro-
cess code.		vider. They will help you set it up
		again.

In the software update state, both	There is a software download error.	Try to update the software.
LEDs simultaneously blink red a
few times before system start-up.

In the software download state both LEDs blink red alternatively.

There is no signal or only a weak signal.

Check the cable connections, LNB, and other equipment that is connected to the LNB and the receiver, or adjust the dish.

After the software update, or when System failure. you start-up your Mediamaster,

both LEDs blink red simultane- ously.

Disconnect the mains cable. When you reconnect it, the Mediamaster will try to download new software from the satellite. Try to update the system software via serial cable connection. Contact your dealer.

What to do if you cannot solve the problem? If you have tried all of the actions suggested above without solving the problem, please contact your dealer or Service Provider.

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