Troubleshooting chart (continued)
■Wi-Fi connection
Symptom | Possible cause |
|
|
● | ● Is your router |
connection failed. | certified? |
| ● |
| routers is not supported by |
| this unit. |
| ● Is the SSID broadcast on |
| the |
| ● Avoid using |
| which is much overlapped |
| by the nearby |
| network. |
| ● Is the unit placed near a |
| potential source of |
| interference which may |
| affect |
| microwave ovens? |
| ● Is your PC using a |
| network? Ethernet |
| connection for AirPlay / |
| DLNA network setup is not |
| possible. |
| ● Do not use special |
| characters like ‘%, #, *’ to |
| rename your router or the |
| AirPlay device in the |
| setting menu. |
|
|
■AirPlay / DLNA
Symptom | Possible cause |
● No AirPlay icon on | ● Is the unit joined to the |
Apple AirPlay | AirPlay network? |
device or iTunes in | ● Is the Bonjour service in |
my PC. | your PC enabled before you |
| open iTunes? |
● AirPlay connection | ● Firewalls and security |
failed with Mac or | software must be disabled. |
PC. | ● Is your network speed fast |
| enough? Other devices |
| connected to your home |
| router might need to be |
| turned off. |
● Breaking of music | ● Restart your Apple AirPlay / |
streaming. | DLNA device or this unit. |
| ● Stop any internet content |
| browsing via your home |
| router. |
| ● Enable the Auto Channel |
| Scan Option on the |
| router if available. |
| ● Enable the Wireless |
| Intelligent Stream Handling |
| (WISH) option on the |
| router if available. |
| ● Enable the Quality of |
| Service (QoS) option on the |
| |
| ● Other home routers must be |
| turned off. |
■Remote control
Symptom | Possible cause |
|
|
● The remote control | ● Is the AC power lead of the |
does not operate. | unit plugged in? |
| ● Is the battery polarity |
| correct? |
| ● Is the battery dead? |
| ● Is the distance or angle |
| incorrect? |
| ● Does the remote control |
| sensor receive strong |
| light? |
|
|
■Condensation
Sudden temperature changes, storage or operation in an extremely humid environment may cause condensation inside the cabinet (CD pickup, etc.) or on the transmitter on the remote control. Condensation can cause the unit to malfunction. If this happens, leave the power on with no disc in the unit until normal playback is possible (about 1 hour). Wipe off any condensation on the transmitter with a soft cloth before operating the unit.
■If problem occurs
When this product is subjected to strong external interference (mechanical shock, excessive static electricity, abnormal supply voltage due to lightning, etc.) or if it is operated incorrectly, it may malfunction.
If such a problem occurs, do the following:
1Set the unit to the
2If the unit is not restored in the previous operation, unplug and plug in the unit again, and then turn the power on.
Note:
If neither operation above restores the unit, clear all the memory by resetting it.
■Factory reset, clearing all memory
1Press the
2While pressing down the OPEN/CLOSE button, press the
Caution:
This operation will erase all data stored in memory including clock, timer settings and tuner preset.
■Network reset
If the Network function operates incorrectly, do the reset operation as below:
During Network function, press and hold CLEAR button until “Network Clear” appears.
This operation will erase the current