Avaya 2050, 2030 manual Transfer, Park & Hold Calls, Transferring Calls, Holding Calls

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Transfer, Park & Hold Calls

Transferring Calls

You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for too long, it may recall to your extension.

To transfer a call using hold:

1.Press HOLD to hold your current call.

2.Dial the extension to which you want to transfer the call.

•Announced transfer: Wait to be answered. If okay to transfer, press ANSWER RELEASE. If not okay to transfer or unanswered, press HOLD.

•Unannounced transfer: Press ANSWER RELEASE immediately (even if you hear ringing or busy tone).

To transfer a call using dial ahead:

1.Dial the number of the other extension.

2.If the display shows FREE, press ANSWER RELEASE to transfer, otherwise press CANCEL.

To transfer an external call using park:

1.Press PARK to park the current call. The parked call is displayed as your extension number followed by a zero, e.g. 2200. If you now parked another call it would display as your extension number followed by a one, e.g. 2201 and so on.

2.Note the number displayed and at another extension dial *38*N# when N is the number displayed for the parked call on your phone, e.g. *38*2200#.

Holding Calls

You can put a call on hold during which the caller will hear music on hold is installed on your system. Note that a held call will re-ring at your extension after a short period (either the systems 15 second default or your phone's ringer timeout setting, see "Setting the Ringer Timeout" on page 24).

To hold a call:

1.Press HOLD. Do not press ANSWER RELEASE as that will end the call.

2.Retrieve the call by pressing HOLD again or make another call (enquiry call) and then press HOLD to switch between the current and held call.

IP Office - 2030 & 2050 Phone

40DHB0002UKAG Issue 2a (13/11/2001)

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Contents IP Office Contents Introduction to the 2030 and 2050 Phones Using the Scroll Key2030 & 2050 Phone 2030 & 2050 PhoneTones & Ringing 4 ContentsOn-Hook Dialling, Speaker & Answer Release Phone LampMaking a Page Call Making CallsMaking Internal Calls Making Calls from the INDeX Directory Making External CallsRedialling External Numbers Storing Personal Speed Dials Using Speed DialsSpeed Dials Speed DialsAdding Voluntary Account Codes Account CodesIf Enter Account or no Account Appears Arrange a Callback Busy or UnansweredOptions If Busy or Unanswered Leave a MessageActions During a Call Changing the Call VolumeSwitching to Handsfree Muting CallsTo start or add to a conference Create a Conference CallActions During a Call To exit the conferenceAnswering a Page Call Answering CallsAnswering Normal Calls Answering a MessageAnswering Missed Calls Answering Other Extensions Call PickupAnswering a Call Waiting Holding Calls Transfer, Park & Hold CallsTransferring Calls Parking Calls Park and Ride Dialling AheadSwitching No Calls On/Off Setting the Divert NumberSwitching Divert All On/Off Diverting CallsRemote Forwarding Displaying an Absence MessageFollow Me DSS Keys Setting Up a DSS KeyUsing DSS Keys BLF Status Lamps DSS Key LabelSoft DSS Key Display Using Soft DSS KeysManager-Secretary Working Making CallsPlanning Soft DSS Keys Manager-Secretary SetupSetting Up Soft DSS Keys Changing the Soft DSS Extensions Changing the Soft DSS Display Mode22 Contents Changing the Soft DSS UsageRinger Controls Changing the Ringer VolumeSwitching the Ringer On/Off Changing the Ringer Sound24 Contents Setting a Ringer StepSetting the Ringer Timeout To set the ringer volume step sizeHot Desking Other FeaturesGroup Displaying Phone Details Phone SettingsPhone Passcode Do Not Disturb Phone SettingsLanguage Controls To change the phones display languageListening to Voice Messages Using Any PhoneVoicemail Changing Your GreetingSystem Features System FeaturesDefault Speed Dial and Feature Codes 30 Contents IndexIP Office 2030 & 2050 Phone
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2030, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
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