Avaya 2030, 2050 manual Options If Busy or Unanswered, Arrange a Callback, Leave a Message

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Busy or Unanswered – Page 9

Busy or Unanswered

Options If Busy or Unanswered

If your phone displays NUMBER BUSY when you call another extension, pressing SCROLL reveals a number of options you can use. Note that the busy extension may have settings to forward your call to another extension or to voice mail. The default time before this happens is 15 seconds.

•CALLBACK

Arranges a callback that rings your phone when the extension called becomes free or is next used.

•VMAIL

If the system has voice mail installed, connects you to the extensions mailbox to leave a message.

•MESSAGE:

Lights the lamp of the extension called. It also stores your number as a message to reply.

•CAMP_ON:

Though displayed this option is not currently supported.

Arrange a Callback

If the extension you call is busy or just rings, you can set a callback. When that extension becomes free or is next used, your phone rings. If you answer, the other extension rings.

After setting a callback you can make other calls, it will not take place while you are busy. You can only arrange one callback at any time.

The Ringer Timeout sets how long a callback rings your extension before it cancels (see "Setting the Ringer Timeout" on page 24).

To arrange a Callback:

1. When NUMBER BUSY appears, press SCROLL and then CALLBACK (the option does not appear if you already have a

callback set).

2.The system ends your call attempt and your phone shows

CALLBACK.

To cancel the Callback:

1.Press CALLBACK. You can do this even whilst the callback is taking place and your phone is ringing.

Leave a Message

You can leave your extension number as a message for someone to call you. If their extension has a message lamp, it lights.

To leave a message:

1.When NUMBER BUSY appears, press SCROLL and then press

MESSAGE.

40DHB0002UKAG Issue 2a (13/11/2001)

IP Office - 2030 & 2050 Phone

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Contents IP Office Contents 2030 & 2050 Phone Using the Scroll KeyIntroduction to the 2030 and 2050 Phones 2030 & 2050 PhoneOn-Hook Dialling, Speaker & Answer Release 4 ContentsTones & Ringing Phone LampMaking Calls Making Internal CallsMaking a Page Call Making External Calls Redialling External NumbersMaking Calls from the INDeX Directory Speed Dials Using Speed DialsStoring Personal Speed Dials Speed DialsAccount Codes If Enter Account or no Account AppearsAdding Voluntary Account Codes Options If Busy or Unanswered Busy or UnansweredArrange a Callback Leave a MessageSwitching to Handsfree Changing the Call VolumeActions During a Call Muting CallsActions During a Call Create a Conference CallTo start or add to a conference To exit the conferenceAnswering Normal Calls Answering CallsAnswering a Page Call Answering a MessageAnswering Other Extensions Call Pickup Answering a Call WaitingAnswering Missed Calls Transfer, Park & Hold Calls Transferring CallsHolding Calls Dialling Ahead Parking Calls Park and RideSwitching Divert All On/Off Setting the Divert NumberSwitching No Calls On/Off Diverting CallsDisplaying an Absence Message Follow MeRemote Forwarding Setting Up a DSS Key Using DSS KeysDSS Keys DSS Key Label BLF Status LampsManager-Secretary Working Using Soft DSS KeysSoft DSS Key Display Making CallsManager-Secretary Setup Setting Up Soft DSS KeysPlanning Soft DSS Keys 22 Contents Changing the Soft DSS Display ModeChanging the Soft DSS Extensions Changing the Soft DSS UsageSwitching the Ringer On/Off Changing the Ringer VolumeRinger Controls Changing the Ringer SoundSetting the Ringer Timeout Setting a Ringer Step24 Contents To set the ringer volume step sizeOther Features GroupHot Desking Phone Settings Phone PasscodeDisplaying Phone Details Language Controls Phone SettingsDo Not Disturb To change the phones display languageVoicemail Using Any PhoneListening to Voice Messages Changing Your GreetingSystem Features Default Speed Dial and Feature CodesSystem Features Index 30 ContentsIP Office 2030 & 2050 Phone
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2030, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
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