JVC RX-DP20VBK Troubleshooting, Multi-room operations Zone1/Zone, Problem Possible Cause Solution

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Troubleshooting

Use this chart to help you solve daily operational problems. If there is any problem you cannot solve, contact your JVC service center.

Multi-room operations (Zone1/Zone 2)

PROBLEM		POSSIBLE CAUSE	SOLUTION
The buttons and controls on the front		The multi-room function is not set	• Press ZONE 1 ON/OFF for Zone 1
panel do not work.		correctly.	operations.
			• Press ZONE 2 ON/OFF and ZONE 2
			CONTROL for Zone 2 operations.

No sound from the speakers in Zone 1.		Speaker signal cables are not connected	Check speaker wiring and reconnect if
		properly.	necessary. (See pages 8 to 10.)

		The SPEAKERS 1 and SPEAKERS 2	Press SPEAKERS 1 and SPEAKERS 2
		buttons are not set correctly.	correctly. (See page 25.)

		Incorrect source is selected for the Zone 1.	Select the correct source for the Zone 1.

		Muting is activated for the Zone 1 source.	Press MUTING to cancel the mute.
			(See page 26.)

		Incorrect input mode (analog or digital) is	Select the correct input mode (analog or
		selected.	digital). (See page 25.)

		Connections are incorrect.	Check connections.
			For analog connections, see pages 11 to 15.
			For digital connections, see pages 12 and 16.

No sound from the front speakers in		Speaker signal cables are not connected	Check speaker connection and reconnect if
Zone 2.		properly.	necessary. (See page 19.)

		Zone 1/2 setting for the speakers connected	Set the Zone 1/2 setting for the speakers
		to the FRONT 2/ZONE 2 SPEAKERS	correctly to use them as the Zone 2 front
		terminals are not set correctly.	speakers. (See page 44.)

		Amplifier connected to the ZONE 2	Turn on the amplifier.
		PREOUT is not turned on.

		Incorrect source is selected for Zone 2.	Select the correct Zone 2 source.

		Muting is activated for the Zone 2 source.	Press MUTING to cancel the mute.
			(See page 32.)

		Connections are incorrect.	Make analog connections for Zone 2.
			For analog connections, see pages 11 to 15.

The ZONE 2 (SPEAKERS 2) button		The speakers connected to the FRONT 2/	Set them for Zone 2 usage. (See page 44.)
does not work.		ZONE 2 SPEAKERS are preset for Zone 1
		usage.

CD tracks are skipped, tape is rewound,		When the same source is selected both for	This is normal, not a malfunction of the unit.
or radio station is changed		Zone 1 and Zone 2, the source in one zone	Selecting different sources for Zone 1 and
unintentionally.		affects the source in the other zone.	Zone 2 will avoid these troubles.

The receiver does not work correctly as		Zone 1 and Zone 2 operations are done at	If this happens, perform the same operation
you operate it.		the same time.	again.

“TURN ON ZONE1 OR ZONE2”		The receiver is turned on with the Zone 1	• Press ZONE 1 ON/OFF for Zone 1
appears on the display.		and Zone 2 sounds deactivated.	operations.
			• Press ZONE 2 ON/OFF for Zone 2
			operations.

Surround/THX

“EXES7.1 OFF” appears on the display,	The “SPEAKER 2” setting is set to “ZONE	To use the 7.1-channel reproduction mode, set
and 7.1-channel reproduction mode	2 SPK” (and activated) on the ZONE 2/	the “SPEAKER 2” setting to “SPEAKER 2,”
cannot be used for Zone 1 sources.	SPEAKER 2 submenu.	then activate the surround back speaker(s).

“NO SURRBACK” appears on the	The “SPEAKER 2” setting is set to	To use the 7.1-channel reproduction mode, set
display when you have tried to use 7.1-	“BI-AMP OUT” on the ZONE 2/	the “SPEAKER 2” setting to “SPEAKER 2,”
channel reproduction mode.	SPEAKER 2 submenu.	then activate the surround back speaker(s).

	The “SURR BACK SP” setting is set to	Select “LARGE” or “SMALL” for the
	“NONE.”	“SURR BACK SP.”

7.1-channel reproduction mode cannot	The speakers connected to the FRONT 2/	Deactivate the Zone 2 front speakers, then
be used for Zone 1 sources.	ZONE 2 SPEAKERS terminals are	activate the surround back speakers.
	activated.

Expected surround effect cannot be	Speakers are deactivated on the SPEAKER	Activate all connected speakers correctly.
obtained.	SETTING submenu.	(See “How to use the speaker and signal
		indicators” on page 24.)

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Contents RX-DP20VBK LVT0965-001AJ23.5 kg / 52.0 lb For the main unit Features Precautions IntroductionTable of Contents Parts Identification Front PanelDisplay Window To open the front doorDual indicator Analog indicatorDgtl Auto indicator 96/24 indicatorRear Panel Remote Control Before Installation Checking the Supplied AccessoriesConnecting the FM and AM Antennas Getting StartedConnecting the Speakers Basic connecting procedureAM Antenna Connections Front speakers Center speaker Right / Left Front speakersZone 1 speaker layout Front speakers and center speakerConnecting a subwoofer PoweredEnhance your audio system Left surroundConnecting Audio/Video Components Analog ConnectionsWhen attaching the front Terminal cover When removing the coverWhen using the digital input terminal External 7.1-channel Output component Decoder Or DVD playerVCRs VHS/S-VHS/VHS VCRTV and/or DBS tuner DBS tunerWhen you connect the DVD player with stereo output jacks DVD playerDVD player Digital Connections Digital output terminalDigital input terminals Using the RF Rod Antenna and IR Signal Transmitter Find a place where you can attach the IR signal transmitterSetting Up the RF Rod Antenna Setting Up the IR Signal TransmitterPutting Batteries in the Remote Control Connecting the Power CordWhen using the remote control in the dark Replace the coverPower amplifier Multi-Room OperationsRequired Connections for Zone Connection Å Connection ıBasic Operating Procedure for Zone Turn Master Volume to Press Zone 2 ON/OFF so thatZone 2 ON/OFF lamp lights up Sound through the Zone 2 front SpeakersTurning the Power On and Off Standby To turn on the power, pressTo turn off the power into standby mode Zone 1 Main Room OperationsCanceling the Zone 1 Operations Speaker and signal indicators on the displaySetting on Selecting the Zone 1 Source to PlayAdjusting the Zone 1 Volume Selecting different sources for picture and soundSelecting the Analog or Digital Input Mode Activating the Zone 1 Front SpeakersMode Attenuating the Input Signal Indicator lights up on the displayPress and hold Input ATT inside Front door so that the Input ATTChanging the Display Brightness Making Sounds NaturalTurning Analog Direct On and Off Changing the Source NameUsing the Sleep Timer Basic adjustment auto memoryPress Sleep repeatedly Recording a SourceLast Zone Zone 2 volume Source appears Level appears Zone 2 Sub-room OperationsPress Zone 2 Control inside Front door so that Zone Previously selected ZoneCanceling the Zone 2 Operations To stop Zone 2 operations and sounds throughZone 2 speakers, press Zone 2 ON/OFF so that To use this receiver for Zone 2 operationsAdjusting the Zone 2 Volume Selected source name Zone 2 volume Level appearsSelecting the Zone 2 Source to Play DVDActivating the Zone 2 Front Speakers Press Zone 2 to activate the ZoneFront speakers Muting the Zone 2 SoundTuning in to Stations Manually Ex. When you press FM/AM With Zone 1/ZONEReceiving Radio Broadcasts Press FM/AMUsing Preset Tuning Selecting the FM Reception ModeBasic Settings Setup Menu ConfigurationOperation through On-Screen Display Menus Menu operation buttonsButton To do Menu Operating Procedure Press Setup MenuPress SET Setting the Speakers-SPEAKER Setting Adjusting the Speaker Channel Output Levels-CHANNEL LevelYES 1SPKAuto OFFFront L Level Front R LevelSetting the Speaker Distance Setting the Bass Sounds-SUBWOOFERFor each speaker LFESetting the THX Audio-THX Audio Setup ApartClose Setting the Surround Channel Output Speakers-SURR CH OUT Setting the Audio Delay Level-AUDIO DelaySetting the Digital Input/Output Terminals Selecting the Dual Mono Sound-DUAL MonoSetting the Video Input Terminals Setting the Zone 2/Speakers 2 Usage -ZONE 2/SPEAKERTurning On and Off the Video Output PCMMemorizing the Volume Level for Each Source-ONE Touch OPE Superimposing the Menus-SUPERIMPOSEShowing the Text Information on the Display-FL Display TextSound Adjustments Adjustment Menu ConfigurationAdjust Menu Display or erase the Adjustment MenuSelect a submenu on the Adjustment Menu Or an item on a submenu downwards orPress Adjust Menu Press ﬁ or % Down or UP repeatedlyTo select the desired submenu Set other items on the same submenu if necessaryAdjustment procedure Submenu itemsBass MIDSetting the Midnight Mode-MIDNIGHT Mode Adjusting the Various EffectsWhen one of the DSP modes except ALL CH Stereo is activated When Dolby Pro Logic II Music is activated When Neo6 Music is activatedPress Liveness repeatedly to adjust Overall level of the effect 1 toUsing the Surround and THX Modes Reproducing Theater AmbienceIntroducing the Surround and THX Modes Dolby Digital EX Dolby Pro LogicDTS Digital Surround DTS Extended Surround DTS-ESSurround and THX Modes Applicable to the Various Software ZoneES/EX/7.1 Available Incoming Signal Type 2-channel Available Surround Mode Available THX ModeActivating the Surround and THX Modes About Dialog NormalizationActivating the 7.1-channel reproduction EXES7.1 onPress Surround to activate the Surround Mode To cancel the Surround modeEx. When Dolby Digital is activated To adjust the speaker output level using the remote controlPress THX to activate the THX mode To cancel the THX mode without canceling the Surround modeTo cancel the THX and Surround modes 3D Headphone ModeUsing the DSP Modes Headphone ModeReproducing the Sound Field Introducing the DSP ModesTo adjust the DSP effects To cancel the DSP modesPress Effect repeatedly to adjust the level Activating the DSP ModesUsing the Analog Multi-channel Playback Mode Activating the Analog Multi-channelPlayback Modes Compu Link Remote Control System Cassette deckMD recorder Supplied for this receiver, the receiverWhen you turn off the Zone 1 sound by pressing When you turn off the Zone 2 source by pressingAt the same time Press the play 3 button on the CD playerText Compu Link Remote Control System RX-DP20VBKDisplaying the Disc Information on the TV screen Disc Search Only for CD PlayerPress Text Display while CD or MD is selected as the source Disc Information screenTo exit from the Disc information screen Zone 2 LearnPress Text Display while CD is selected as the source Press % / ﬁ to move to SEARCH, then pressPress % / ﬁ to move to Performer Then press SET Press SET againPress % / ﬁ to move to SEARCH, then press SET Press % / ﬁ to move To GENRE, then Press SETPress % / ﬁ to move To the genre you Press % / ﬁ to move to Title INPUT, then press SETEnter the disc title, referring to steps 3 Press % / ﬁ to move to the genre you want, then press SETPress Text Display while MD is selected as the source Press % / ﬁ to move to Title Input Then press SETAV Compu Link Remote Control System Connections 1 IR Signal Transmitter ConnectionIR signal transmitter Connections 2 AV Compu Link ConnectionConnections 3 Video Cable Connection CaseOne-Touch Video Play Automatic Power On/Off Standby Automatic Power OnWhen you turn off the Zone 2 sound by pressing One-Touch DVD PlayOperating JVC’s Audio/Video Components Operating Audio ComponentsTuner Sound control section AmplifierCD player CD player-changerTurntable CD recorderOperating Video Components VCR VCR connected to the VCR 1 jacks¶ REC DVD playerChanging the Preset Signal Codes Operating Other Manufacturers’ EquipmentEnter a manufacturer’s code using Press and hold VCRPress VCR Buttons 1-9,Enter a manufacturer’s code using buttons 1-9, Press and hold Audio Standby Press DVDRelease Audio on Release Audio StandbyManufactures’ codes for DBS tuner Manufacturer Codes Manufactures’ codes for Catv converter Manufacturer CodesManufactures’ codes for VCR Manufacturer CodesStoring the Remote Signals Manually To store the signalsSet the LEARN/TRANSMIT Zone 1/ZONE 2 selector toControl For the Zone 1 operations For the Zone 2 operationsTo use the stored signals To erase the stored signalsPress the desired button \andTroubleshooting Problem Possible Cause SolutionMulti-room operations Zone1/Zone Surround/THXCATV/DBS FM/AMGeneral Specifications Output PowerAmplifier AudioVideo FM tuner IHFAM tuner GeneralLimited Warranty Authorized Service Centers RX-DP20VBK