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TROUBLESHOOTING
First try the solutions suggested here or visit our website to possibly avoid the cost of a service call...
In U.S.A. http://www.whirlpool.com/help - In Canada www.whirlpool.ca
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Not cleaning or | Washer not loaded as recommended. | Washer is less efficient at cleaning when load is tightly packed. | |
removing stains |
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| Load garments in loose heaps evenly around the basket wall. | ||
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| Load with dry items only. | |
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| Add only 1 or 2 additional garments after washer has started. | |
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| Adding detergent on top of load. | Add detergent, oxi products, and | |
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| bottom of the basket before adding the load items. | |
| Using too low a load size/water | Choose a load size (water level) that matches the load being | |
| level selection. | washed. | |
| Using too much detergent. | The suds from too much detergent can keep washer from | |
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| operating correctly. Always measure detergent and follow | |
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| manufacturer’s directions based on load size and soil level. | |
| Not using correct cycle for fabric type. | Use a higher soil level cycle option and warmer wash | |
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| temperature to improve cleaning. | |
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| Use Heavy cycle for tough cleaning. See the “Cycle Guide” to | |
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| match your load with the best cycle. | |
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| Not using dispensers. | Use dispensers to avoid chlorine bleach and fabric softener | |
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| staining. | |
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| Load dispensers before starting a cycle. Select Fabric Softener | |
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| Do not add products directly onto load. | |
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| Not washing like colors together. | Wash like colors together and remove promptly after the cycle | |
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| is complete to avoid dye transfer. | |
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Incorrect dispenser | Clogged dispenser. | Use only liquid chlorine bleach in the bleach dispenser. Use only | |
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| fabric softener in the fabric softener dispenser. | |
Fabric damage | Sharp items were in pockets during | Empty pockets, zip zippers, and snap or hook fasteners before | |
| wash cycle. | washing to avoid snags and tears. | |
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| Strings and straps could have tangled. | Tie all strings and straps before starting wash load. | |
| Items may have been damaged before | Mend rips and broken threads in seams before washing. | |
| washing. |
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| Fabric damage can occur if load is | Load garments in loose heaps evenly around the basket wall. | |
| tightly packed. | Load with dry items only. | |
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| Use cycle designed for the fabrics being washed. | |
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| Add only 1 or 2 additional garments after washer has started. | |
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| Liquid chlorine bleach may have been | Do not pour liquid chlorine bleach directly onto load. Wipe up | |
| added incorrectly. | bleach spills. | |
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| Undiluted bleach will damage fabrics. Do not use more than | |
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| recommended by manufacturer. | |
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| Do not place load items on top of bleach dispenser when | |
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| loading and unloading washer. | |
| Garment care instructions may not | Always read and follow garment manufacturer’s care label | |
| have been followed. | instructions. See the “Cycle Guide” to match your load with the | |
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| best cycle. | |
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Odors | Monthly maintenance not done as | See “Cleaning Your Washer” in Washer Maintenance. | |
| recommended. |
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| Unload washer as soon as cycle is complete. | ||
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| Using too much detergent. | Be sure to measure correctly. Always follow the manufacturer’s | |
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| directions. | |
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| See “Cleaning your Washer” section. | |
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Lid locked light is | The lid is not closed. | Close the lid. The washer will not start or fill with the lid open. | |
flashing |
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A cycle was stopped or paused | The washer may still be spinning. The lid will not unlock until the | ||
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| using the Start/Pause button. | basket has stopped spinning. This may take several minutes if | |
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| washing large loads or heavy fabrics. | |
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Adding laundry packet incorrectly. | Be sure laundry packet is added to washer basket before | ||
packet not dissolving |
| adding clothes. Do not add packet to dispenser. Follow the | |
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| manufacturer’s instructions to avoid damage to your garments. | |
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