Whirlpool Top Loading Washer Use and Care Guide warranty Wash temperatures

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Washer not performing as expected (cont.)

Washer not draining/	Small items may have been caught	Empty pockets and use garment bags for small items.
spinning, loads	in pump or between basket and tub,
are still wet, or spin light	which can slow draining.
remains on
	Use a cycle with a low spin speed.	Cycles with lower spin speeds remove less water than cycles
(indicating that the
		with high spin speeds. Use the recommended cycle/spin speed
washer was unable
		for your garment. To remove extra water in the load, select Drain
to pump out water within
		& Spin. Load may need to be rearranged to allow even
10 minutes)
		distribution of the load in the basket.
	The washer may be tightly packed or	Tightly packed or unbalanced loads may not allow the washer
	unbalanced.	to spin correctly, leaving the load wetter than normal. Evenly
		arrange the wet load for balanced spinning. Select the Drain &
		Spin cycle to remove excess water. See “Using Your Washer” for
		loading recommendations.
	Check plumbing for correct drain	Check drain hose for proper installation. Use drain hose form
	hose installation. Drain hose	and securely attach to drainpipe or tub. Do not tape over drain
	extends into standpipe farther	opening. Lower drain hose if the end is higher than 96" (2.4 m)
	than 4.5" (114 mm).	above the floor. Remove any clogs from drain hose.
	Too much detergent causing suds to	Always measure and follow detergent directions for your load. To
	slow or stop draining and spinning.	remove extra suds, select Rinse & Spin. Do not add detergent.
Dry spots on load	High speed spins extract more	The high spin speeds combined with air flow during the final
after cycle	moisture than traditional top-load	spin can cause items near the top of the load to develop dry
	washers.	spots during the final spin. This is normal.
Incorrect or wrong	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
wash or rinse
		Both hoses must be attached to both washer and faucet, and
temperatures
		have both hot and cold water flowing to inlet valve.
		Check that inlet valve screens are not clogged.
		Remove any kinks in hoses.
	Energy saving controlled	This washer uses cooler wash and rinse water temperatures than
	wash temperatures.	your previous washer. This includes cooler hot and warm washes.
Load not rinsed	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
		Both hoses must be attached and have water flowing to the
		inlet valve.
		Both hot and cold water faucets must be on.
		Inlet valve screens on washer may be clogged.
		Remove any kinks in the inlet hose.
	Using too much detergent.	The suds from too much detergent can keep washer from
		operating correctly. Always measure detergent and follow
		detergent directions based on load size and soil level.
	Washer not loaded as recommended.	The washer is less efficient at rinsing when load is tightly packed.
		Load garments in loose heaps evenly around the basket wall.
		Load with dry items only.
		Use cycle designed for the fabrics being washed.
		Add only 1 or 2 additional garments after washer has started.
	Using too low a load size/water level	Choose a load size (water level) that matches the load being
	selection.	washed.
Sand, pet hair, lint,	Heavy sand, pet hair, lint, and	Add 2 Rinses to the selected cycle.
etc. on load after	detergent or bleach residues may
washing	require additional rinsing.
Load is tangling	Washer not loaded as recommended.	See “Using Your Washer” section.
		Select a cycle with a slower wash action and spin speed; however,
		items will be wetter than those using a higher speed spin. See the
		“Cycle Guide” to match your load with the best cycle.
		Load garments in loose heaps evenly around the basket wall.
		Reduce tangling by mixing types of load items. Use the
		recommended cycle for the type of garments being washed.

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