Lucent Technologies partner advanced communications system manual Emergency Phone Number List #406

Page 17

Emergency Phone Number List {#406}

You can create a list of emergency numbers that can be dialed at any time by any extension that has access to an outside line. The list can have up to 10 entries. Emergency numbers override all other dialing restrictions, including Night Service with a System Password.

NOTE: Various factors influence the effectiveness of dialing restrictions. Avoid putting 800 numbers in your Emergency Phone Number List. If you need to allow restricted users to access 800 numbers, put those numbers in an Al- lowed Phone Number List instead.

Important Notices

■Consult your local phone directory to determine the numbers for police, fire, and ambulance service, because “911” is not available everywhere.

■When programming emergency numbers and/or making test calls to emergency numbers:

1.Stay on the line and briefly explain to the dispatcher the reason for the call before hanging up.

2.Perform such activities during off-peak hours, such as in the early morning or late evening.

Example Emergency List

911

611 (local phone company service)

555-2345(Boss’s home)

555-4567(auto club)

555-1357(company doctor)

External Hotline {#311}

For each extension that has been designated as an External Hotline on Form B1, write the telephone number that is dialed automatically when the handset is lifted.

Forced Account Code List {#409}

If an extension has been designated for Forced Account Code Entry {#307} on Form B2, the user must dial an account code before an outside telephone number can be dialed. Account codes, each up to 16 digits in length, can be used to associate telephone calls with a particular department or client. Account codes print on SMDR call reports and on reports generated by call accounting packages.

If Forced Account Code Verification is desired, entries must be made in the Forced Account Code List {#409}. When the system verifies an account code, it compares only the first six digits of the user-entered account code to the entries in the Forced Account Code List. For a match to be successful, the user must dial at least the account code’s associated list entry, even though the user can dial up to 16 digits for an account code. Wildcard entries are allowed on this list.

15

Page 16 Page 18
Image 17
Page 16 Page 18
Contents Partner Advanced Communications System Contents Identifying a System Manager IntroductionFilling Out Planning Forms for the Customers Customer TrainingCheck if Caller ID Service Form a Supplemental Instructions System ConfigurationSystem Lines Write R if Rotary Dial Pulse Line #201Line Coverage System SettingsAuxiliary Equipment System Write Name/Description Form B1 Supplemental Instructions System ExtensionsIdentify Telephone Attached to this Extension Identify Auxiliary Equipment Attached to this ExtensionLine Ringing CTP Identify Extension Settings if Different from DefaultIdentify Group Assignments Identify Restrictions/PermissionsPARTNER-6 Telephone Form C Supplemental Instructions Button Templates102234 112335 122436 132537 142638 152739 162840 172941 Intercom AutodialerPARTNER-34D Telephone Example TemplatesPARTNER-18 Telephone PARTNER-CA48 Intercom AutodialerAuto Dialing Features Button Feature SummaryExtension 10 Features Account Code Entry ACEf12 Dial-Code FeaturesF18 Disallowed Phone Number Lists #404 Form D Supplemental Instructions Number ListsCreating Disallowed and Allowed Lists Allowed Phone Number Lists #407Emergency Phone Number List #406 Forced Account Code List #409External Hotline #311 Important NoticesSpecial Dialing Functions Form E Supplemental Instructions System Speed Dial NumbersGeneral Guidelines Alternate Trainee’s Name Form a System Configuration= 1 second on = 3 seconds on = 5 seconds on = Toggle Alert Extensions #606 Form B1 System ExtensionsMailpartner Character Codes Letters Numbers Form B2 Customized Extension Settings Distinctive Ring #308 Form B2 Customized Extension SettingsExt Check Desired FeaturesForm C1 PARTNER-34D Phone Extensions programmed as shown circle choices 10 Form C2 Intercom AutodialerExt Form C3 PARTNER-18/18D PhoneExt Form C4 PARTNER-6 PhoneForm C5 MLS-34D Phone Intercom Ext Form C6 MLS-18D PhoneForm C7 MLS-12/12D Phone Form C8 MLS-6 Phone Disallowed Phone Number Lists #404 Form D Number ListsEmergency Phone Number List #406 Forced Account Code List #409 Code Name/Company Telephone Number2 Form E System Speed Dial NumbersIssue 1 January
Top Page Image Contents