Lucent Technologies partner advanced communications system manual System Lines

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Form A Supplemental Instructions:

2

System Configuration

 

 

 

Salesperson completes items 1–11.

Sales Support Representative completes items 12–14.

7. System Lines

Enter information about individual lines in the table. Be sure to list the lines assigned to all extensions first, followed by personal and dedicated lines.

Write R if Rotary (Dial Pulse) Line {#201}

Leave blank for touch-tone lines.

Line Coverage—You can select one per line

If desired, identify an automated answering option for incoming calls on each line. (If all calls on a line should be covered by a human operator, leave all line coverage columns blank for that line.) To avoid confusing callers, it is recommended that only one of the AA or VMS-AAoptions be used to handle incoming calls throughout the system.

AA

Automated attendant, which must be purchased separately.

VMS-AA

Automated Attendant service of PARTNER MAIL® or

 

PARTNER MAIL VS®, which must be purchased separately. If

 

the receptionist does not answer an incoming call, VMS-AA

 

lets the caller select an extension or route. Programmed using

 

option 1 of Group Call Distribution {#206} for Hunt Group 7.

Hunt Group Hunt Group sends incoming calls directly to an extension in the specified group 1–6. Programmed using option 1 of Group Call Distribution {#206}.

VMS-MailVoice Mail coverage of personal line by PARTNER MAIL or PARTNER MAIL VS , which must be purchased separately. Sends unanswered incoming calls directly to the line owner’s mailbox.

NOTE: You can use option 3 of Group Call Distribution {#206} or Line Coverage Extension {#208} to specify VMS-Mail lines for ownership. With the #206 option, calls are routed to the user’s voice mailbox after four rings. The #208 option provides more flexibility because calls are routed after the number of rings specified with VMS Cover Rings {#117}, if the extension has VMS Cover on. The user also can turn on Do Not Disturb to send calls on the owned line immediately to VMS coverage.

Write User’s Name for Personal or Owned Line or Identify Equipment for Dedicated Line

For a personal, owned, or dedicated line, write the user name or equipment description (for example, “Fax”); otherwise, leave blank. (If another user provides backup call coverage on the line, note the name of that user in parentheses.) Use Form B2 to record custom extension assignments.

Check if Caller ID Service

Check this column to indicate lines on which local telephone company Caller ID service is provided. For dial-code features that support this service, see Form C.

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Contents Partner Advanced Communications System Contents Introduction Identifying a System ManagerFilling Out Planning Forms for the Customers Customer TrainingForm a Supplemental Instructions System Configuration Check if Caller ID ServiceSystem Lines Write R if Rotary Dial Pulse Line #201System Settings Line CoverageAuxiliary Equipment System Form B1 Supplemental Instructions System Extensions Write Name/DescriptionIdentify Telephone Attached to this Extension Identify Auxiliary Equipment Attached to this ExtensionIdentify Extension Settings if Different from Default Line Ringing CTPIdentify Restrictions/Permissions Identify Group AssignmentsForm C Supplemental Instructions Button Templates PARTNER-6 TelephoneIntercom Autodialer 102234 112335 122436 132537 142638 152739 162840 172941Example Templates PARTNER-34D TelephonePARTNER-18 Telephone PARTNER-CA48 Intercom AutodialerExtension 10 Features Button Feature SummaryAuto Dialing Features Dial-Code Features Account Code Entry ACEf12F18 Form D Supplemental Instructions Number Lists Disallowed Phone Number Lists #404Creating Disallowed and Allowed Lists Allowed Phone Number Lists #407Forced Account Code List #409 Emergency Phone Number List #406External Hotline #311 Important NoticesGeneral Guidelines Form E Supplemental Instructions System Speed Dial NumbersSpecial Dialing Functions Form a System Configuration Alternate Trainee’s Name= 1 second on = 3 seconds on = 5 seconds on = Toggle Form B1 System Extensions Alert Extensions #606Mailpartner Character Codes Letters Numbers Form B2 Customized Extension Settings Form B2 Customized Extension Settings Distinctive Ring #308Form C1 PARTNER-34D Phone Check Desired FeaturesExt Form C2 Intercom Autodialer Extensions programmed as shown circle choices 10Form C3 PARTNER-18/18D Phone ExtForm C4 PARTNER-6 Phone ExtForm C5 MLS-34D Phone Form C6 MLS-18D Phone Intercom ExtForm C7 MLS-12/12D Phone Form C8 MLS-6 Phone Form D Number Lists Disallowed Phone Number Lists #404Emergency Phone Number List #406 Forced Account Code List #409 Form E System Speed Dial Numbers Code Name/Company Telephone Number2Issue 1 January
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