Sterling 882.00278.00 software manual How to trouble shoot a communication problem

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How to trouble shoot a communication problem

The approach to trouble shooting varies with the type of communications the device uses, so this section is divided up into multiple sections.

Trouble shooting network problems with AEC AB OS/OA blenders

Problem

You’ve configured more than one Ethernet device and none of them are communicating.

Solution

It is easy to trouble shoot when you have some devices communicating (at least one), but with none communicating you’re going to have to start from the beginning.

Step1: Disconnect all of the blenders except for one. Get this one working and then go to the next one.

Step2: Examine the “DCOMM” light on the PLC and ensure that it is on. If it is off then remove the snap cover on the PLC and hold in the COMMS button until the DCOMM light turns on.

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Contents A3 System Management Software Parts and Service Department Table of Contents Not to be released to floor operatorsWorking with the A3 Recipe Book Preface CopyrightPage Who should use this manual Frequently Asked Questions What are the system requirements for the PC?Software and Firmware Upgrades Tip of the Day New Configuration OptionsJob Report Manager Sterling SGB Communications DriverOverview Installing A3System requirements Installing A3 Checking your PCPage Page Installing the Windows XP Service Pack Checking the Internet Explorer versionInstalling the Internet Explorer 6.0 Upgrade Installing A3 Click the picture of the computer Click Continue Success, Click OK to complete Starting and exiting A3 To start A3 To exit A3Page Configuring the PLC What is an IP addressConfiguring the PC Page PC IP Running the Cables and Hardware to interconnect the system Port HubWiring the interconnection cables ALL Cables Must be RUN Through Conduit Page Configuring the Digi One IA Ethernet Module Page PC IP Running the Cables and Hardware to interconnect the system Configuring the Digi One IA Ethernet modules Page Page Page Page Page Using A3 Tip of the day Drop down menus Page Page Right click menus Page Status Bar on A3 Customizing A3 Page Page A3 options Hard Drive Options Verify Action OptionsSecurity Options Application Screens Virtual Control Panel Virtual Control Panel Alarm Log Change Recipe Entry over 100% error message Total not 100% error message Recipe Not Totaling 100% Recipe Transferred message Recipe Book Batch Data Uptime Data Scada Scan Times Memory Status Data Parameters What is an A3 Device Object? Working with A3 Device ObjectsAdding new A3 Device Objects Add New Device DialogConfiguring a Newer AB OS/OA Device Page Page Configuring an Older Proprietary OS/OA, OL, or OFC Adding a Legacy DevicePage Page Page Checking the Device you’re about to Add Device Type Icons Editing an existing device Device StatesDeleting a device What is the A3 Recipe Book Working with the A3 Recipe BookAccessing the Recipe Book A3 Recipe BookCreating a stored recipe Viewing a stored recipeDeleting stored recipes You cannot print a single recipe by itselfEditing Existing stored recipes Printing the recipe bookLoading a stored recipe into a device Total not 100% error message Recipe Not Totaling 100% Recipe Transferred message Working with the Report Manager What is the Report Manager Accessing the Report ManagerAutomatic vs. Manually generated reports Frequency of ReportsConfiguring what is included in the Reports Report OptionsSaving the reports Saving the ReportsUsing Manually generated Reports Job Report Manager Sample Reports using Automatic Generation Automatically generated reportsSample Reports using Manual Generation Job Reports Manually generated reports in blueSample Reports Page Page Working with the configuration file What is the configuration fileOpening a previously saved configuration file Setting the system back to defaultsSaving the configuration Location of the configuration fileWhat is the A3 System Log file Working with the A3 System Log fileWhat is logged in the file A3 System LogLocation of the file Troubleshooting Solution How to trouble shoot a PC problem Problem How to trouble shoot a communication problem Page Page Solution Solution 01T00BTest String6C Solution Page Where to go for further help Page Page Service Notes Service Notes Parts Department