Sterling 882.00278.00 software manual Troubleshooting, Overview

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Chapter 9

Troubleshooting

This chapter explains:

•How to trouble shoot a software installation problem

•How to trouble shoot a PC problem

•How to trouble shoot a communications problem

•Where to go for further help

Overview

This chapter will help you understand how to properly trouble shoot the A3 System Management Software.

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Contents A3 System Management Software Parts and Service Department Not to be released to floor operators Table of ContentsWorking with the A3 Recipe Book Copyright PrefacePage Who should use this manual What are the system requirements for the PC? Frequently Asked QuestionsSoftware and Firmware Upgrades Sterling SGB Communications Driver New Configuration OptionsJob Report Manager Tip of the DayOverview Installing A3System requirements Checking your PC Installing A3Page Page Checking the Internet Explorer version Installing the Windows XP Service PackInstalling the Internet Explorer 6.0 Upgrade Installing A3 Click the picture of the computer Click Continue Success, Click OK to complete To exit A3 Starting and exiting A3 To start A3Page What is an IP address Configuring the PLCConfiguring the PC Page PC IP Port Hub Running the Cables and Hardware to interconnect the systemWiring the interconnection cables ALL Cables Must be RUN Through Conduit Page Configuring the Digi One IA Ethernet Module Page PC IP Running the Cables and Hardware to interconnect the system Configuring the Digi One IA Ethernet modules Page Page Page Page Page Using A3 Tip of the day Drop down menus Page Page Right click menus Page Status Bar on A3 Customizing A3 Page Page A3 options Hard Drive Options Verify Action OptionsSecurity Options Application Screens Virtual Control Panel Virtual Control Panel Alarm Log Change Recipe Entry over 100% error message Total not 100% error message Recipe Not Totaling 100% Recipe Transferred message Recipe Book Batch Data Uptime Data Scada Scan Times Memory Status Data Parameters Working with A3 Device Objects What is an A3 Device Object?Add New Device Dialog Adding new A3 Device ObjectsConfiguring a Newer AB OS/OA Device Page Page Adding a Legacy Device Configuring an Older Proprietary OS/OA, OL, or OFCPage Page Page Checking the Device you’re about to Add Device Type Icons Editing an existing device Device StatesDeleting a device Working with the A3 Recipe Book What is the A3 Recipe BookA3 Recipe Book Accessing the Recipe BookViewing a stored recipe Creating a stored recipePrinting the recipe book You cannot print a single recipe by itselfEditing Existing stored recipes Deleting stored recipesLoading a stored recipe into a device Total not 100% error message Recipe Not Totaling 100% Recipe Transferred message Working with the Report Manager Accessing the Report Manager What is the Report ManagerFrequency of Reports Automatic vs. Manually generated reportsReport Options Configuring what is included in the ReportsSaving the Reports Saving the reportsUsing Manually generated Reports Job Report Manager Automatically generated reports Sample Reports using Automatic GenerationManually generated reports in blue Sample Reports using Manual Generation Job ReportsSample Reports Page Page What is the configuration file Working with the configuration fileLocation of the configuration file Setting the system back to defaultsSaving the configuration Opening a previously saved configuration fileWorking with the A3 System Log file What is the A3 System Log fileA3 System Log What is logged in the fileLocation of the file Troubleshooting Solution How to trouble shoot a PC problem Problem How to trouble shoot a communication problem Page Page Solution Solution 01T00BTest String6C Solution Page Where to go for further help Page Page Service Notes Service Notes Parts Department