Sterling 882.00278.00 software manual Solution

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How to trouble shoot a software installation problem

Problem

During the installation of the A3 software you receive a message saying that some of the files on your PC need to be updated and then asks you to reboot. After rebooting and running the installation again you will receive the same message.

Solution

The problem is that your PC does not have Windows XP Service Pack 1 installed. This is an update from Microsoft and must be installed first. See “Chapter 1 Installing A3” for a detailed solution. At this point you should thoroughly read Chapter 1 and follow every step. Remember to always check that your PC meets the requirements or you could be wasting time.

Problem

After inserting the A3 CD into your PC the installation program does not automatically start.

Solution

Auto Play is not turned on for your PC. To run the installation just click “Start”, then click “My Computer”, double click on your CDROM drive where the A3 CD is inserted and the installation will then run.

Problem

You receive a message “Unable to Read Disk” after attempting to run the installation from the A3 CD.

Solution

Try the CD in another computer. If it runs on another computer then there is a problem with either your PC or CDROM drive. If it doesn’t and you have checked that you are running Windows XP, then it is possible you have a defective disk. Consult the factory to receive a replacement CD.

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Contents A3 System Management Software Parts and Service Department Table of Contents Not to be released to floor operatorsWorking with the A3 Recipe Book Preface CopyrightPage Who should use this manual Frequently Asked Questions What are the system requirements for the PC?Software and Firmware Upgrades New Configuration Options Job Report ManagerTip of the Day Sterling SGB Communications DriverSystem requirements Installing A3Overview Installing A3 Checking your PCPage Page Installing the Windows XP Service Pack Checking the Internet Explorer versionInstalling the Internet Explorer 6.0 Upgrade Installing A3 Click the picture of the computer Click Continue Success, Click OK to complete Starting and exiting A3 To start A3 To exit A3Page Configuring the PLC What is an IP addressConfiguring the PC Page PC IP Running the Cables and Hardware to interconnect the system Port HubWiring the interconnection cables ALL Cables Must be RUN Through Conduit Page Configuring the Digi One IA Ethernet Module Page PC IP Running the Cables and Hardware to interconnect the system Configuring the Digi One IA Ethernet modules Page Page Page Page Page Using A3 Tip of the day Drop down menus Page Page Right click menus Page Status Bar on A3 Customizing A3 Page Page A3 options Security Options Verify Action OptionsHard Drive Options Application Screens Virtual Control Panel Virtual Control Panel Alarm Log Change Recipe Entry over 100% error message Total not 100% error message Recipe Not Totaling 100% Recipe Transferred message Recipe Book Batch Data Uptime Data Scada Scan Times Memory Status Data Parameters What is an A3 Device Object? Working with A3 Device ObjectsAdding new A3 Device Objects Add New Device DialogConfiguring a Newer AB OS/OA Device Page Page Configuring an Older Proprietary OS/OA, OL, or OFC Adding a Legacy DevicePage Page Page Checking the Device you’re about to Add Device Type Icons Deleting a device Device StatesEditing an existing device What is the A3 Recipe Book Working with the A3 Recipe BookAccessing the Recipe Book A3 Recipe BookCreating a stored recipe Viewing a stored recipeYou cannot print a single recipe by itself Editing Existing stored recipesDeleting stored recipes Printing the recipe bookLoading a stored recipe into a device Total not 100% error message Recipe Not Totaling 100% Recipe Transferred message Working with the Report Manager What is the Report Manager Accessing the Report ManagerAutomatic vs. Manually generated reports Frequency of ReportsConfiguring what is included in the Reports Report OptionsSaving the reports Saving the ReportsUsing Manually generated Reports Job Report Manager Sample Reports using Automatic Generation Automatically generated reportsSample Reports using Manual Generation Job Reports Manually generated reports in blueSample Reports Page Page Working with the configuration file What is the configuration fileSetting the system back to defaults Saving the configurationOpening a previously saved configuration file Location of the configuration fileWhat is the A3 System Log file Working with the A3 System Log fileWhat is logged in the file A3 System LogLocation of the file Troubleshooting Solution How to trouble shoot a PC problem Problem How to trouble shoot a communication problem Page Page Solution Solution 01T00BTest String6C Solution Page Where to go for further help Page Page Service Notes Service Notes Parts Department