Troubleshooting Common Problems
This section includes information on troubleshooting common autoloader problems. If these procedures fail, contact your service representative for further assistance.
Table 4 Troubleshooting Table
Problem |
| Solution |
|
|
|
Power |
|
|
|
|
|
Autoloader does not power | ■ | Check all power cord connections. |
on. | ■ | Make sure the power switch on the front panel is in the ON |
| ||
|
| position. |
| ■ Make sure there is power to the outlet. Try another working | |
|
| outlet. |
| ■ Try a known good power cord. | |
| ■ Contact your service representative. | |
|
|
|
No display messages appear. | ■ | Make sure the power cord is connected. |
| ■ Make sure the power switch is on. | |
| ■ Power cycle the autoloader. | |
| ■ | Download autoloader firmware. |
| ■ Contact your service representative. | |
|
|
|
Tape movement |
|
|
|
|
|
Tape stuck in storage slot. | ■ | See Removing Stuck Cartridges on page 62. |
|
|
|
Chapter 4 | Diagnostics and Troubleshooting 55 |
