Table 4 Troubleshooting Table
Problem | Solution |
|
|
Tape stuck in drive. | ■ Power cycle the autoloader, allow it to complete initialization |
| (may take as long as 10 minutes), and then retry unloading the |
| tape using the autoloader Operator’s Panel controls. |
| ■ Make sure that the backup software is not reserving the slot or |
| preventing the tape drive from ejecting the cartridge. The backup |
| software needs to cancel the reservation and any hold it has on |
| the tape drive. Temporarily disconnecting the autoloader from |
| the host server and |
| host and its software as a problem source. |
| ■ If these procedures do not resolve the issue, contact your service |
| representative. |
|
|
Media |
|
|
|
Failures with reused Quantum | ■ The degaussing may not have been sufficient to fully erase the |
DLT formatted (degaussed) | data. If this happens, use another cartridge, preferably a new, |
cartridges. | unformatted DLT Type IV cartridge, before suspecting other |
| system components. |
|
|
Cleaning or data cartridge | ■ Make sure you are using cleaning and data cartridges that are |
incompatible with drive. | compatible with the drive. The autoloader automatically unloads |
| incompatible cartridges to their original slots, the Media |
| Attention LED flashes, and an exclamation point (!) appears in |
| the inventory display for the indicated slot number. |
|
|
56 Diagnostics and Troubleshooting | Chapter 4 |