HP vs80 Diagnostics and, Troubleshooting

Diagnostics and	4
Diagnostics and
Troubleshooting

Chapter Overview

This chapter describes the following:

■Using HP Library & Tape Tools to Diagnose Problems on page 52

■Troubleshooting Installation Problems on page 53

■Troubleshooting Common Problems on page 55

■Autoloader Error Codes on page 66

Chapter 4

Diagnostics and Troubleshooting 51

Contents

hp StorageWorks vs80 1/8 autoloader Notice Typographical Conventions and Terms In This Manual Revision History Updates 1Installing the Autoloader 2Operating the Autoloader 3Autoloader Administration 4Diagnostics and Troubleshooting ATechnical Specifications BCustomer Support Page Installing the Autoloader Installation Overview SCSI Requirements Product Overview Page Choosing a Location CAUTION: Unpacking the Autoloader Unpack and inspect the autoloader for shipping damage by doing the following: 1.Clear a table or desk so that you have room to unpack the autoloader Caution Do not set the autoloader on either end or sides autoloader in the future Accessories Rack Kit Components (if rackmount unit) Installing the Autoloader into a Rack To install the autoloader, follow these steps: Use a Figure 5 Installing Mounting Brackets (left side shown) Page Page Connecting the SCSI and Power Cables To connect the SCSI and power cables to the autoloader, follow these steps: Figure 8 Attaching SCSI and Power Cables representative or your SCSI host adapter manufacturer for information 6.Plug in the power cable to the nearest properly grounded power outlet WARNING 7.Plug in the host server or workstation and all attached devices 9.Turn on the server Preparing the Host and Verifying the Connection Software compatibility information is available at: http://www.hp.com/go/automated http://www.hp.com/go/support Select your product, and then click on [download drivers and software] ■Verify the connection between the autoloader and host by: Operating the Autoloader Operator’s Panel Overview Page LED Indicators Operator’s Panel Control Buttons Understanding the Menu Structure Using Cartridges Importing Cartridges Exporting Cartridges Loading Cartridges Unloading Cartridges Write-ProtectingCartridges Indicator Switch Write Protected Write Enabled Maintaining Cartridges Cleaning the Tape Drive To clean the tape drive, follow these steps: Clean Drive If the carousel is full, the LCD screen displays No slot free for transfer 5.Insert the cleaning cartridge into the autoloader mailslot Creating an Inventory of Cartridges Autoloader Administration Resetting the Autoloader Changing the SCSI ID Setting the Autoloader Operating Mode Random Mode Sequential Mode Circular mode is only applicable when the autoloader is in Sequential mode Circular Mode Off Page Using HP Library & Tape Tools Using a Firmware Upgrade Tape temporarily display error code “BC,” the autoloader will reset the cartridge will be exported, and the LCD will display Bad upgrade tape LCD will not be updated until the autoloader is power cycled Running the Autoloader System Test Cycle Count View Event Log Firmware Revision Diagnostics and Troubleshooting Using HP Library & Tape Tools to Diagnose Problems Troubleshooting Installation Problems ■SCSI ID: ■SCSI Cabling: ■Termination: If the autoloader is the only SCSI device - other than the SCSI host adapter Page Tape movement Media Page SCSI ID Autoloader performance Cleaning Media Compatibility Media Attention LED Issues Errors Displayed on Front Panel “!” in autoloader operator See Operator’s Panel Overview on page 24 for more panel inventory display There is an error code on the Removing Stuck Cartridges Page Page Page Autoloader Error Codes Error Code Details busy Page Page Page Page Technical Specifications Autoloader Specifications Characteristic Specification Temperature/humidity Altitude Vibration (5-500Hz) Tape Drive Specifications DLT1 (vs80) Media Specifications DLT Type IV Media Page Customer Support Registering Your Product SupportPacks Information Needed for Support Backup Software Support HP Telephone Support North and South America European Customer Support Centers Asia Pacific Customer Support Centers Elsewhere Warranty Information HP Products: HP StorageWorks vs80 1/8 Autoloader Duration of limited warranty: One year Warranty Information 86 Warranty Information