HP vs80 manual Backup Software Support

Backup Software Support

While the autoloader product itself is supported by Hewlett-Packard, all software products are supported by individual software vendors. When contacting the software vendor for support, you will need the following information:

■Your name and telephone number

■Product name, release number, operating system, build, and serial number

■Detailed list of error messages reported

■Configuration files and log files related to the problem

■Screen dumps, if applicable

■Explanation of how to reproduce the problem, if possible

■Events that may have contributed to the problem, recent operator actions, recent events in the software or the system, and recent changes to the computer system, software, or network environment.

HP Telephone Support

To obtain technical assistance, call the support representative nearest you.

North and South America

Note	For the latest list of phone numbers for HP Customer Support, see
	http://www.hp.com/go/support. Phone charges may apply.

■Argentina

(541)778 8380

■Brazil

(011)829 6612

■Canada

905-206-4663

■Chile

800 360 999

■Mexico

800 427 6684

Appendix B Contacting HP Customer Support 81