Dacor OBS36, OBSB162, OBS52, OB52, OB36 Before You Call for Service, Problem Solution Guide

Before You Call for Service

Problem Solution Guide

Problem	May be caused by	What to do
Nothing works. Igniters	Outdoor grill not connected to	Connect power plug to electrical outlet .
do not spark (no clicking	electrical power.
sound).
	Power to electrical outlet is off.	Check for tripped circuit breaker or blown fuse.
		Check also for tripped ground fault interrupter (see
		page 21).
	Power outage.	Contact power company.
	Wet or dirty igniter.	Clean according to Care and Cleaning section.
	Extension cord not providing	If appliance is connected to an extension cord, check
	adequate ground.	the extension cord.
Sparking, but no flame	Wet or dirty igniter.	Clean and dry according to Care and Cleaning sec-
(burners make a clicking		tion.
sound, but do not ignite).
	Gas is turned off.	Make sure the gas shut-off valve is open.
	Gas supply interrupted.	Natural gas units: Contact gas company. LP tank
		units: Make sure the tank is not empty. Whole house
		LP units: Check gas supply.
	Burners are clogged or dirty.	Clean according to Care and Cleaning section.
Standard “U” burner flame is	Burners are clogged or dirty	Clean according to Care and Cleaning section.
distorted or uneven.
Side burner flame is distort-	Burner cap not properly posi-	Make sure burner is assembled according to the
ed, yellow or very large.	tioned (side burners only).	Setting Up Your Outdoor Grill section.
	Outdoor grill set up to use a	Have qualified service technician check to make sure
	different type of gas (natural	that the outdoor grill is set up for the type of gas.
	or LP).
	Gas regulator is not installed,	Have qualified service technician check the gas
	faulty or set for wrong type of	regulator.
	gas.
Igniter continues to spark	Burner is cold (side burners	Burners may continue to spark for up to 60 seconds
(click) after flame ignites.	only).	when cold and set to low. See Operating Your
		Outdoor Grill section for more information on how
		to minimize.
	Burner cap not properly posi-	Make sure burner is assembled according to the
	tioned (side burners only).	Setting Up Your Outdoor Grill section.
	Flame distorted by air draft.	Minimize any air drafts around the grill.
	Wet or dirty igniter.	Clean according to Care and Cleaning section.
	Burners are clogged or dirty.	Clean according to Care and Cleaning section.
	Low gas pressure.	Contact gas company (natural gas units only).
	Electrical outlet polarity re-	Have a licensed electrician check the electrical outlet
	versed.	for correct polarity.
Flame goes out at low set-	Air intake holes under control	Check to make sure air holes under knobs are not
ting.	panel are covered or obstruct-	blocked. Check to make sure the appliance is prop-
	ed.	erly installed so that air flows freely into the holes
		under the control panel.
	Low gas pressure.	Contact gas company (natural gas units only).
Lights do not work.	No power.	See Nothing Works above.
	Light bulb(s) burned out.	See Care and Cleaning section.

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